Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov:…read more https://www.humanservices.state.pa.us/HUMAN_SERVICE_PROVIDER_DIRECTORY/Home/InspVioltnReprtSearchResults?id=147931&facilityName=ARBOR%20TERRACE%20EXTON. I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty (as in attached photos) and her room uncleaned as well.

"..Resident found laying on floor..face, pillow, floor covered in dried vomit..shirt and briefs…read moresoaked in urine..staff interviews and photo of resident indicate resident was on the floor for a significant amount of time..resident unable to get up with out assistance...Departments findings of the abuse/neglect in violation of (regulation) 2600.42b.." Pretty disturbing violations on Arbor Terrace of Exton, along with above observation founded by the state, I would encourage others to review and factor the number of violations against Arbor Terrace Exton from the Department of Human Services (DHS) that range from abuse, neglect, and mishandling of medications. Personal care homes are inspected and their performance is made public so that you can make an educated decision when helping your loved ones. Check out the repeat violations and ongoing lack of adherence to state requirements. In fact Arbor Terrace of Exton was unable to renew their license earlier this year. Check out employee reviews on indeed- very telling as well.

There are people who do their jobs and people who are into their work. The staff of ActiveDay of…read moreExton is into their work. There is a consistently high level of positive energy, individual attention provided throughout the day, and an obvious concern about the on-going results - smiling faces - for the support they are providing for both the members they are caring for as well as the caregivers who are sending their love-ones there.

This is a very special day care center. The company has locations all over the delaware valley. But…read morethis one is above average. First off are the hours, look how long they are open. They accept youngsters as well as adults & some act as grandparents for the younger clients which is rewarding to both. Physical, occupational therapists are on staff. As is a nurse. They get a catered lunch every day & is restaurant quality food. Plus they have a multitudes of activities to keep them involved & active. Our 28 year old son ( has mindset of 10 year old ) went to a workshop ( slave labor ) for 6 years & the stress & mental cruelity he was forced to endure was madding & we had searched for a place like this for him & discovered the july 2015. It took the staff 6 months to assure him he wouldn't be abused there and he has finally returned to being the boy we knew. What more need i say, this place is a godsend and your loved one will be looked after just as well as you do at home and i know they will enjoy coming here. Call for an appointment & see for yourself.

I had such high hopes. I was so excited & looked forward to working with Sr Helpers. The sales…read moreperson for this service is amazing that's why I gave it one star. Scheduling did the exact opposite of what I asked for and scheduled exact opposite of what I was sold on. Consistency in care is so important. I asked for the same person Monday & Wednesday (two weeks notice). Friday before, the scheduler said it will be a different person bc they couldn't do Monday (even w two week notice) so Wednesday & Friday and I was adamant that as long as it's the same person, I'd agree to the day change!!! Well the scheduler double booked her so she was 40 minutes late. Asked her about Friday... she said it would be a different person. This is not what I contracted for or asked for. Thursday I get a voicemail saying there will be many different faces for the next few weeks as was discussed. Ah no! That was the exact opposite of what was discussed. So much so I wanted to cancel Friday but was told I'd be charged. Friday comes and the aide comes in and does everything we told the company NOT to do. The aide did not want to sit & get to know my mom, got flustered, blamed my mom & left after 1/2 hour. Now Mom is traumatized. This was the first week!! Called sales and they were very understanding & agreed not to charge for the day the aide left after upsetting my parents. Suggestions when hiring a company: Talk to the scheduler before you sign up bc they are the ones who will make or break you.

Most caregivers are genuine. Due to instability of my mother's care, there were many changes that…read moreneeded to be made frequently. Office staff soon tired of my communication. I asked that no one sort or organize my mothers dresser drawers or closet. First, requested was honored, then owner turned against me in favor of caregivers. Owner actually came to my mother's house, opened a dresser drawer and pulled out a plastic bag. Then said, "See, there's no harm in that". She very much dislikes me and was very, very unprofessional in her tone and with her words. Made me feel like the bad guy in front of the caregiver. Relayed to me that ALL but ONE of caregivers requested a change in assignment b/c I was difficult to work with and my complaints were petty. If YOU asked that caregivers to NOT rearrange or sort a closet or dresser in YOUR mom's home (90 year old mom with Parkinson's and dimentia), would YOU like to be told that there's nothing wrong with that and caregivers just want to help? Since I made my request pretty clear, TWICE, I thought it would be honored. Let me tell you, for certain, that my request was NOT honored b/c "I was ridiculous". This owner at Pottstown will support a client complaint one day, then BOOM, she supports her caregivers. For 200k per year, I expected more cooperation and professionalism. Should have told me a long time ago that some caregivers wanted changes in assignment, because I'm "challenging". But she preferred to throw it at me when my mother returned hospital under hospice. Again, MOST caregivers = good, a few were excellent.

Amada Senior Carr Chester County did an excellent job providing caregivers. We also want to thank…read moreJudy and Sheldon for providing a meal to o the family during this difficult time when our loved one passed away. It is a very nice tradition. Raquel and other caregivers brought comfort and support to our sister and her family. We could not be more pleased. Your home care agency is honest and it is a blessing

From the owner: Amada Senior Care provides nurturing, compassionate in-home senior care and guides families through…read morethe many senior housing options available for assisted living. We also help seniors understand, file and manage long-term care insurance claims and can help veterans understand financial options for funding care. To learn more, visit www.AmadaSeniorCare.com.

Visited with our mom. Received a free meal at the 50's diner in the building. Was shocked to find…read morethe restaurant was filthy. Starting to regret their decision to live there. Is this your standards? We are trusting you to care for our mom.

Tour was wonderful but once you move in everything is not as promised. Those alert buttons…read moreespecially. Good luck getting anyone to respond. Staff is limited and most are not helpful besides friendly. Rooms are dirty and dated. Dining staff is slow and food is standard diner options. Staff seem mismanaged and not very knowledgeable on MG's daily functions. Weekend and nightly staff very limited.