Requested a service for a cat converter replacement and Joe was 100/10 amazing! Was very quick and…read moreto the point, and did not make me jump through any additional hoops since i already knew the problem with my car. He got it fixed in about 2 days with the item being shipped. Would highly recommend this shop! Super quick and thorough replies as well.

I am disappointed with this shop. I went after seeing good reviews.Although, I like the customer…read moreservice from owner and the technician. I went in for transmission fluid change earlier in February in my Toyota Camry 2018. I bought OEM Toyota transmission fluid and asked Joe to help do drain and fill.The drain and fill was completed. After that there was a rough driving issues started. I went back to show my car to joe and he drove the car he told me he don't see any issues. I wanted him to check transmission fluid port on if there is low transmission fluid he didn't agree and told me I might be overthinking. I went to different mechanic in April and he checked. I paid $100 to reopen the port for transmission fluid and what we saw was no fluid came out from the primary port. He added 0.5 quarters left. The issues I have had for rough idle and need to have higher RPM on slope went away completely.According to him you have to keep the car running when you drain the fluid and you need to have it at the right temperature he said the drain and fill wasn't done correctly that's why there was still room for fluid. The viscosity of the fluid makes a difference in how much you can fill and drain. He double checked for leakage and there were no leaks either. When I went to joe and asked about don't you have to keep car warm to see if temperature is right? He said you only do it when there is a leak. I don't think Joe knew enough about mechanics of New car. I wasn't overthinking when I went to ask Joe for help and asked to recheck the transmission fluid. I paid $260 for labor only( $160 to Joe and $100 to another mechanic) for same job. It's really absurd. Overall this could have damaged my transmission. I think for future the customer advise should be taken seriously. I know my car well so I know when it's not acting good. I have been driving it from 10 years.

Shoutout Angel for the fast and quick service, highly recommended!!!!!!!!!!!!! Definitely would…read morereturn

Thank you to Juston with an o. I arrived stressed and he was incredibly kind to me. He told me what…read moreI had to get to pass my inspection I got the needed item and I came back they told me 30 min wait but he assisted me again right away and I was out in 10min. Thank you for your customer service it goes a long way. Blessings to him at this jiffy lube.

Quick to respond for a quote, reasonably priced, prompt service and went the extra mile to care for…read moremy car. Didn't upsell me on extra stuff but notified me about what I would need for future services. Will definitely refer and recommend loved ones about Speedy Lane. Thank you so much!

Speedy lane was amazing! I was quoted 2k at the dealership and came here instead and they talked…read morethrough everything my car needs. Quick easy and affordable!

Overall a great experience, was in and out with and oil change and definitely fair prices and…read moreexceptional customer service. Definitely recommended to all my family and friends.

Great service came in for oil change and offered to change transmission fluid which I was just…read morethinking about in and out in 45 minutes honest prices want to give more then 5 stars highly recommend

I really enjoy coming to Valvolines. This is the third location I've been to, and I continue to be…read moreimpressed by how friendly, courteous, and professional the employees are. Anthony carries himself so well and I felt genuinely attended to while he did my oil change. He took an extra minute to put my glove box door on properly after another technician put it back wonky. Will hands down come back to this location. I didn't have to wait in a line at all. Check your Valpak mailers and their website for coupons!

BEWARE -- Serious concerns regarding transmission service and lack of accountability…read more I brought my vehicle to Valvoline for a "transmission fluid service," trusting that the service would be completed properly by trained professionals. Unfortunately, just four months later, my vehicle began having serious issues and was unable to shift into gear. I had to take it to a mechanic as an emergency repair, where I was informed that the transmission fluid service appeared to have either not been performed correctly or not been completed at all. During the inspection, my mechanic found that my vehicle holds approximately 8-9 liters of transmission fluid, but fewer than 4 liters were drained. The fluid that was removed was thick, black, and extremely dirty -- not what I would expect after a recent transmission fluid service. I was also advised that there was a possibility my transmission may have suffered damage due to the condition and level of the fluid. I filed a claim with Valvoline hoping they would investigate the situation and work with me toward a resolution. Unfortunately, I was told that everything was done correctly and that they would not take any further action. The manager, Carlos, stated that he reviewed the service and that the same fluid removed was the fluid that had been put back, explaining that discoloration can be normal due to residue. However, the condition of the fluid and the amount removed raised serious concerns that were not addressed. I also informed them that on the day of service, the team had me wait an extended period because they needed to call and confirm which transmission fluid was required for my vehicle. I have supporting documentation, including receipts, videos showing the condition of the fluid, and my mechanic's findings, but my concerns were dismissed. Valvoline was once a convenient and trusted option for me, which makes this experience even more disappointing. Mistakes can happen, but refusing to acknowledge a customer's concerns or take responsibility when there is evidence supporting their claim is extremely frustrating. I hope Valvoline takes this feedback seriously, reviews their service procedures, and prioritizes proper training and customer care. Customers trust you with their vehicles -- that trust should be earned and protected.

I went for an oil change in the morning. I explained to the rep that I had an appointment in…read moreEncino in a couple hours and asked if he could get my car finished in time. He promised that it could be done. He didn't disappoint me. The oil change was finished in an hour & I got to my appointment on time. There were a few people ahead of me or it would have been faster. Before I left he gave me a quote for new tires because he noticed that mine were old. I would recommend American Tire Depot to my friends. The staff is courteous, professional and on time. Thanks guys!

I've been coming here a long time, but want to give a big shout out to Chris Alcaraz the service…read moremanager He has been really patient and explaining everything gave me a good deal on the new set of tires really great service. Highly recommended very trustworthy people at this location

Nobody ever wants to be stranded with a flat tire, but my misfortune turned out for the best. As I…read morewas driving through the heavy rain this morning, my dash lit up signifying I had a flat. I pulled over to the closest Firestone. Greeted by Christian, the Service Advisor, he immediately got me in and determined that my tire was irreparable after showing me the metal rod that punctured my tire. I was in and out within 90 minutes. Although I was saddened to have to get a new tire, I couldn't have been more pleased with Firestone's efficient and professional service, which without, I would've been stranded. Thanks to Firestone, Christian and Julio, the mechanic, for saving the day.

Called to make an appointment and was told to arrive by 5:15 and my car would be looked at to see…read morewhat the issue was. Had to cancel patients to make the 5:15 appointment. When I arrived on time the same employee who booked my appointment told me they could not look at my car today. I don't understand the point of making an appointment only to be turned away. Complete incompetence. Expect better from Firestone. Won't be returning.

Thank you so much Karlos! I finally took my 2015 Honda…read moreCivic in to get multiple repairs done after having several lights on and driving issues with it that I had been putting off for some time. He explained everything that needed to be done with patience and clarity. Extremely kind and generous. I will definitely be coming back for any future problems and I would recommend any of my family/friends to this place should they need it.

Thank you Karlos! My…read moreold car got vandalized and my Auto Insurance ended up totaling the car. I shopped around and bought Honda Civic and decided to take my car to Honda Specialist because I personally learned it is always the best to go to Auto Mechanic who specializes in certain vehicle / brands. I made an appointment with Carlos. Carlos was really thorough because he took a lot of time to show me visually what should be repaired and what could be waited. Karlos gave me more than amazing quote. I dropped my car and received my car on same day and I can feel the difference in my car although the car has nearly 200,000 miles. Thank you Karlos!

Kenneth is a great Manager. Someone decided to slash my Tesla while I was at Mullberry Pizza (best…read morein LA). This was the closest shop and I was prepared mentally for an expensive half day experience. There were several customers waiting and everyone seemed agitated which is understandable. Kenneth immediately had the car in the service area and I was on my way in 45 minutes with a factory spec tire at a very fair market price. He clearly has a great team because I observed them work from the sidewalk. I have 30 years experience in operations management.

I made an appointment for 3:00 pm online & received a confirmation. 2 hours later, I drove 20…read moreminutes to the location, only to be told that they are under staffed and do not have my appointment in the computer. The employee, who identified himself as the manager was unapologetic & matter of fact. No empathy whatsoever. Said he could "possibly " have it started at 5pm, & possibly have it done by 6pm, but likely that it may be overnight and done the next day. I asked if there can be any compensation for the inconvenience, since this was an error on the company's behalf. He responded, as he sat behind the desk tapping away at the computer, that there could be none. He stated that he bore no responsibility, and claimed responsibility lay with corporate , in effect, their inefficiency. As if he the employee and the company were a separate entity. Absurd! I never received any cancellation email or notice. I would NOT recommend this business to anyone. Yet, my experience may not be your experience. Still, customer service goes a long way in my book.

great Service I got a flat tire was stranded and showed when asked them for help they were very…read morehelpful and have very low prices and good tires

I have been a loyal Pep Boys customer specifically because of Frank, a mechanic who has always…read moreprovided honest, high-quality work. Unfortunately, my experience with the new General Manager, Daniel, was completely unacceptable. On July 31 and August 1, I called to confirm if Frank was working before driving over for my appointment. When I called Saturday morning to double-check, Daniel answered with immediate frustration, saying, "Yeah, you called yesterday, and I told you already." When I tried to explain I was just confirming, he hung up and placed me on hold mid-sentence. When I called back to express that hanging up was dismissive, he told me I shouldn't bring my car to the store at all. When I asked for a manager, he stated he was the General Manager, then repeatedly talked over me until I hung up. As a woman seeking auto care, I already approach these shops with caution. This interaction left me feeling completely unwelcome. It is deeply concerning that this behavior comes from the person responsible for leading the store. I will be escalating this directly to Corporate. Frank, Louis, and Martin are fantastic, but the new leadership at this location makes it impossible to return