I've been a client for 11 years now. The best guys, reliable, never an issue and pricing…read moreappropriate. Even their referrals are awesome. They will search for your part! I love and trust them beyond any others. Fantastic shop!

They replaced a fuel pump in my ran power wagon. Offered a very fair and competitive price. These…read moreguys were great, very professional. Did they work quickly and well, really honest mechanics which is difficult to find these days. We definitely do business with them again.

More than an auto shop -- people with an incredible amount of heart…read more I have never written a Yelp review before. I've had good experiences and even some where I wanted to leave a bad review, but I never felt strongly enough to actually write one. Until now. Our experience with Vilchez Auto Shop was so exceptional that simply saying "thank you" did not feel like enough. We were visiting Los Angeles from out of town when our vehicle suddenly stopped working. I called the shop in the evening, and Mario told us we could leave the vehicle there and that they would look at it first thing the next morning because they knew we were from out of town. From the beginning, everyone treated us with incredible professionalism, respect, and kindness. It was extremely hot, so they invited us inside where there was air conditioning, offered us water and coffee, and made sure we were comfortable. What really stood out was that their concern went far beyond repairing a vehicle. They explained what they believed the problem was and told us that if the part they suspected wasn't the issue, they would not charge us for that part. They even offered to let us use one of their vehicles while they continued diagnosing ours. Every time we mentioned a problem, Mario looked for a solution. When we were trying to figure out how we would get back home, he offered to help with transportation. When we mentioned that we might take a Greyhound bus, he told us to let him know what time it left and that they would pick us up wherever we were and take us to the station. We barely knew these people, yet they were willing to go that far out of their way to help us. At the time, we had no idea that our trip home would later become even more meaningful. Shortly after returning to San Francisco, we found out that my friend (who's birthday we went to celebrate) was pregnant. We had no idea while we were in Los Angeles. Looking back now, knowing that we were trying to get home safely while unknowingly carrying the beginning of a new life makes their concern for our safety mean even more to us. They didn't know. We didn't know. They were simply good people doing everything they could to make sure we got home safely. Their kindness continued long after the initial repair. Due to difficult circumstances in my family, there came a point when I wasn't financially ready to have my vehicle brought back to me. My vehicle had been at their shop for nearly a month. A business could have pressured me for payment or charged storage fees. Instead, Mario kept checking on me, asking how I was doing and asking about my family. When I explained what we were going through, he told me not to worry, to take care of my family first, and that whenever I was ready, we would figure everything out. There was never pressure. Never guilt. Never intimidation. I even offered to send half of the payment because that was what I could manage at the time. He still didn't pressure me and simply said that if doing that made things easier for me, then that was fine. Eventually, they went even further and brought my vehicle all the way from Los Angeles to San Francisco. They didn't require payment before I had my vehicle safely in my hands. Throughout the entire process, they kept me updated by text, answered my questions, and made sure I knew what was happening. Considering everything they did--the work, time, communication, transportation, patience, and genuine care--I felt the price was completely fair. At one point, I remember thinking, "I can't believe these people are doing all of this for us." We were already dealing with the stress of having our vehicle break down far from home, and somehow we encountered people who kept making things easier instead of harder. To me, it felt like a blessing from God. I believe sometimes God puts certain people in our path exactly when we need them. Mario and everyone at Vilchez Auto Shop were that kind of blessing for us. I even sent them food as a small thank-you, and they were incredibly appreciative. The young man who brought my vehicle to me personally thanked me for it, which meant a lot to me. They didn't just take care of my vehicle. They took care of us. I have never written a Yelp review before, but after this experience, I felt that simply saying "thank you" wasn't enough. To Mario and everyone at Vilchez Auto Shop: thank you for your professionalism, patience, generosity, communication, compassion, and most of all, your humanity. You went far beyond what anyone could expect from an auto shop. You made a difficult situation easier for my family, and we will never forget it. Absolutely deserving of every single star.

My car had gotten its rear bumper totaled by a reckless driver at a parking lot. No one got hurt…read morethank God! Yet, for what was my first time navigating the car mechanic scene at Loma Linda, I am grateful for Vilchez Auto Care's service. Communication was clear and direct. All the people seek the wellbeing of the car, and I appreciate the time they take to provide high quality service. It's also a bonus to see the waiting area be well furnished. The value reflects an effort to get the original, best parts. The people here know what they are doing. God bless you all.

Eddie was very professional and it's easy to se that he takes pride in his work. His pricing is…read morereasonable and it was a quick turnaround. I wasn't able to pick my car up over the weekend but he was nice enough to store it in his shop. I will absolutely be coming back.

I came to Eddie based on reviews and his availability being very good for my work schedule. My AC…read morewasn't working the best so he recharged it for me and tested what was going on. He found the main issue and quoted me a fair number on the spot. When I came back in to do the repairs, he told me he made the room in his calendar for my big amount of work, and got it done quickly. He charged a fair amount given the work ended up being more than initially anticipated, and I felt very happy leaving and my AC in my car is cooling as good as ever. Definitely recommend Eddie!

They took care of my car like it was there own had a good experience here would recommend to others…read morefor sure also good prices this is the best spot in sb

This is a family-owned business and even with times as tough as they are, you're still treated…read morefairly and like a person. These guys truly treat you like a person and not just like a customer. These are the kind of mechanics that once you find them, you hang on to them no matter how far you live. I live about 80 miles away from them now and I'm still going back when I need service.

I have a 2015 Ford focus and I needed to have my clutches replaced. Price was reasonable compared…read moreto the dealer an another well-known business that quoted me a price to replace them. I've had my car back now for two weeks and she is running great. Thank you, budget transmission!

I've taken my truck here in the past communication hasn't been the best. But this time horrible and…read moreinconsiderate. Tuesday I got an appointment for today Friday. I took my truck in at 8am and was told the work will need to be rescheduled to Monday. I waited for them now im without a car for the weekend. It doesn't matter to them. As much as I thought they were a good shop and Brain was cool. They really never have been. Good luck to those who hang on hoping for change. In response to your reply I waited all week to have it repaired today. Then you said not today and I could leave it til Monday? Either way you left me hanging with no car. I waited like a dummy.

Great Customer Service. Very thorough in their explanations and answers. Fast responses to…read moremessages, and they were very patient with me. Answered all my questions without hesitation and even went above & beyond to break down the process of everything to me. Great communication and customer service is what really stood out to me, making them one of the shops I will definitely be reaching out to in the future for any further car trouble I run into. 10/10 would definitely recommend to anyone needing any automotive repairs or maintenance.

wonderful service would definitely recommend thames are…read moregreat and also did an oil change and they were reasonable

TRUSTWORTHY. It's not often I have time or energy to write…read morea review but man are the guys here amazing. They really do fix your problem, no bs, no fluff, all respect and service. Ryan and the gang really do it for the people, they run a clean business and take the time to point out, walk you through, and recommend repairs or possible upcoming repairs. For anyone that isn't mechanically inclined it's a blessing to find a spot where you know you're going to be given it straight regardless of the price or time, you know exactly what you're paying for and when you will be back on the grind. They don't skimp on parts but offer affordable stuff so for us that are getting by it's a godsend but the reassurance that your ride and time is being respected and taken care of is really what won me over. Look in a sea of paid reviews take it from a dude just trying to keep my bucket right so I can pay the bills. You won't find a better place, crew, or experience. Thank you guys really, I appreciate you all!

Continue to bring my car here and they have taken care of the car and have not tried to take…read moreadvantage of me as a customer.

I had my car towed here unexpectedly without an appointment and they were nothing but kind,…read morewelcoming, and understanding. They gave me a very reasonable quote and had it repaired sooner than I expected. This is a family owned business run by a father and his two sons. They are genuinely such kind, honest, and wonderful people. From the moment I arrived, I felt safe, comfortable, and confident that my car was in good hands. Nobody ever wants to deal with unexpected car troubles, especially the stress and uncertainty that come with them. But I'm so grateful that I ended up here. They made a stressful situation so much easier. I recommend this place to anyone looking for a trustworthy mechanic. Please support this wonderful family owned business. They truly deserve the recognition and support.

I just picked up my car from being serviced. Reasonably priced…read more They couldn't have been more professional and friendly. They even offered my a ride to be able to pick my car up!