Before Calling "The Appliance Repairmen Scotch Plains (ARSP)" at 908-441-8167 consider the…read morefollowing: My refrigerated stopped working on 8/21 and as always, I go local first looking for a service provider in Scotch Plains. ARSP responded to a message and assigned a contractor for 8/24. After two weeks of service visits and the installation of numerous parts and a compressor it came to a point where the service provider said he could not fix it, that I should get a new refrigerator and he would refund $450 dollars of the initial $660 I paid, but he would come back and take all the parts out he put in, with the exception of the control board, leaving me with a disassembled refrigerator. I said no having no choice since the freezer is partially working and I need food in the house. I did agree in a text to "not" hold him to his 6-month guarantee since there is no way he could repair the unit and I accepted a 300-dollar refund. He expected me to sign a piece of paper avoiding any responsibility when he returned the $300 personally on Sept 9th, which I did not sign. The warranty for the work I did agree to remove, as stated earlier, but not liability for using inappropriate parts which I believe your company should be responsible for when assigning "local experts." I am presently trying to confirm if the assigned vendor is licensed in NJ. I do not hold the vendor directly at fault since ARSP assigned the work and advertised local experts. Summary 1. The ARSP assigned vendor replaced my compressor with a non-linear one not designed for the Kenmore Elite (made by LG.) afterwards I had a technician from a licensed LG repair service to repair the unit but explained you have to use the same type of compressor or the system will not operate correctly. The guy felt so bad he did not charge me for the service visit, but because of liability will not repair the unit. 2. I called ARSP after about a week of failures to hear that ARSP does not have any technicians, they only assign "EXPERT" contractors and I was told they could not help me and their owner and management will not take calls. 3. ARSP accepted a credit card payment pre visit, but the contractor they sent would only take cash or checks. That should have been my first warning 4. The contractor did not tell me that the Kenmore (LG made) compressor has a ten-year replacement warranty when he gave me the estimate and his work has now voided the parts warranty. 5. Since ARSP was who I initiated the work with and since they set it all up, I did not initially check with the BBB. I have subsequently checked the vendor they sent who has an F rating. Wondering if background checks are provided prior to listing? Future customers should insist on such. 6. I tried to check the EPA License # on the bill from the contractor with EPA registration from the NATE ID: site message received "This technician no longer has active NATE certifications" In fairness to the vendor this could be an over-sit so I am not listing name information. 7. ARSP has called me back on 9/11 offering my $60 service fee for the appointment returned, and to have the vendor come back to my house to strip my unit (which at least the freezer marginally working) of all the parts he put in and he would than return the balance of money I paid. ARSP would then have me start over with a new service provider I would have to pay in full. Since a licensed repair service would not take the job because of uncertainty and liability of the work completed, I am not certain who they would send! In any case I said no, I did not want the old vendor back in my house I just want a reputable repair service to come and complete the work correctly. I offered to provide ARSP the $300 the old vendor provided and am not looking for any financial gain. Nor am I looking to pay any more money after losing frozen food twice after the repairs stopped working and waiting weeks for what should have been a standard repair. LESSONS LEARNED: * If using ARSP understand they are not technicians and you have no recourse when things go bad. This is not clear on the site. * They are not local they use service providers from all over, contrary to their site saying Union County. The vendor I was provided was outside of Union. * Make sure they are sending a licensed repair person out and certified for the brand of unit you have. I have not been able to find the company listed on the NJ register, but as I indicated that could be just an oversite, but something I am following up on for future posts. ARSP appears to be listed correctly, and I am hopeful they do the right thing. * Make sure they check warranty services * Always go to the brand site and only use certified companies, but still check certifications * The ARSP operator was polite but was not helpful or fully understanding of the issue. *

TJ's accommodated my appointment very quickly. Sean, the technician, was very professional and…read morepleasant. He was honest about what needed to be done and explained how he fixed my dryer step by step. He was punctual and worked on my dryer with much care. I would highly recommend Sean to my family and friends. I will be calling them again when needed and requesting Sean.

We manage a rental in Brooklyn and used FUSE services for the repair of our Samsung dryer. Not only…read moredid they have the most reasonable service call fee among all the companies we contacted, but the communication throughout the service was clear and constant, and they repaired our appliance promptly. Thank you, Leo

I'm waiting for a call back . No one is calling to let me know when they would be able to come and…read morelook at the refrigerator.

Very happy with work. Good team. Very honest people . Install my AC with promise time . Highly…read morerecommended .

Used this company twice recently. They fixed my oven light socket and we had a fridge issue where…read morethey replaced our fan motor. Both times everything went smooth and reasonably priced.

I had a WONDERFUL experience from arranging the appointment on the phone to having Ameer come over…read moreto fix my fridge. Ameer was friendly, punctual, knowledgeable, and skilled. The price was reasonable and he was honest with his assessment.

Very rushed job, cleared the drain and that was. He did not check to ensure a full wash cycle would…read morework. Lied and said they'd send a work order and did not. Took my cash and nothing was fixed. I do not recommend this business. He stated yanking and pulling on my wash machine handling it like almost was trying to cause damage to it. This is not my first time with this business but it is my worst time. I had called being I had the magnet on the fridge. They'd fixed my oven yrs prior that was helpful. On this day a complete 360. No professionalism at all.

SHOULD BE ZERO STARS---They are complete thieves, took our money 3 weeks ago for parts and when we…read morecall they said that we owe them for repair and it will probably cost more then originally quoted. STAY FAR AWAY!!!!

WARNING! RIP OF and SCAM! Reliable sent a repairman from A and G Appliance Service to my home and…read morethey charged half the cost or for parts/swrvice $200 . They Took our check, cashed it, never came back. Tried calling the company and the # is disconnected. Reliable sent a fake company to our home and scammed us!! Reliable was unable to help me when I complained and said they don't know how to contact the company they contracted with to fix my appliance. Do not use Reliable ever!!!!!

If you have a sub zero in distress, look no further Authorized Refrigeration will be there on time…read moreand best of all they will really fix your problem. Eric the owner will quickly assess what needs to be done, and tell you exactly how much it will cost. He had the parts with him and we were back in business in a few hours. Eric gave our 20yr Sub Zero another 20-30 yrs of life. He truly is the BEST of the best.

The temperature of the freezer in our Sub Zero refrigerator began to increase from the usual 0…read moredegrees to 20+ degrees after the drawer had been inadvertently left partially open and even after removing some frost buildup, we couldn't bring the temp down. We called Authorized Refrigeration because we used them to replace the cooling coils in the refrigerator a couple of years ago and were very pleased with their service. After explaining the problem to Kevin he gave me instructions on how I could free the circulating fan, which he thought was the culprit. He told me exactly where to aim the hair dryer and for how long, and once I did that, the freezer was operating perfectly and we were saved the cost of a service call. I continue to be very impressed with this company and their commitment to customer service, and highly recommend them.

Update on my prior review. Walter called and texted me and stated he would refund my service charge…read moreof 92 dollars on Monday......that never happened. Also regarding his response to my prior review, he never offered to come over to get the part number after the model number could not be read. He was about to order the wrong part which cost 100 dollars more. Also stating that i had to give him an answer so he can secure the part from his supplier which would take a few days to get. How does this story end. I ordered the part from an online authorized dealer $173. Part was delivered Monday. Eight screws later and my oven is back up and running. He was in a rush according to my wife. Was on the phone with another customer telling hum he would be right over. If he just would have taken a few minutes to remove the cover the part number was right there (see photo). 92 bucks for absolutely nothing, 10 minutes time. This is also the reason he does not take credit cards. The check was deposited, I'm sure right from his car that night.

I feel that I was scammed. Walter, very nice, came over, never looked at my oven and said I needed…read morea control panel. Charged me $90 dollars. Called the next day and quoted me $511 for a wrong part. I had to give him the correct part number so he lowered the price to $411. Part cost $173. I have no problem paying for work or parts. He initially told me that the service fee will come off the total price, that was a lie. Please be careful using this company, at first they promise you the world but in the end they lie. Be careful and do our homework

As I write this review I am still seething with anger. This company is the epitome of…read moreunprofessionalism and unreliability. "I would give Daley zero stars if I could. This company is an absolute disgrace to the industry and gives it a bad reputation. I paid a deposit on February 22 for a furnace repair and they never showed up and consistently made excuses and ultimately never made the repair. My family including my young children and wife were left in the cold all winter because of Daly's incompetence and lack of professionalism. The only saving grace is that I paid the deposit with a credit card and was able to reverse the charges. Best of luck if you go with these guys

Good communication from the start. Very prompt, friendly and reliable. He knows his stuff and made…read moresure my system was running well before leaving. He will be my go-to when it comes to working on my Weil-McLain system.