Please watch your billing statements…read more Dr.Stamas is above a 5 star Quality rating & Excellent service. The Billing department needs some training on customer care............. When I called and wanted the explanation of a charge that was not estimated. I was sent to the billing department. Where the lady kept talking down to me, without listening to me. We had a seven minute conversation and she started to accuse me of yelling at her which I told her I was not doing. She then placed me on a 4 minute hold. When she came back she said that the doctor was not in she talked to his Son. Who said that when I come in for my next appointment I should discuss it with The doctor. (No resolution) If this is a portion the insurance did not pay. It should be labeled that way. Not as an additional line item labeled something else.

6 crowns done by Tom Stamas. Everyone got decay under them and they all fell off. Yes, I floss and…read morebrush 3x a day. They sight lies. They do not accept payment plans. What they probably do is make you make payments before the work is started. Staff turns over quickly. Casey at the front desk is a snot! This Doctor is to worried about lining his pocket book rather than patient care. He is inpersonable. He doesnt address you during a visit. He only talks to the hygienist. He rushes the process to get to the next patient. Everytime ive seen him, he is running between rooms taking care of several patients at the same time. They make an appointment with you for a specific procedure, bills the insurance and the procedure was never even done. This is theft and insurance fraud. He wears a mask but you can smell his stinky breath through the mask. Dont think he has ever heard of a tic tac. I arrive on time and have to wait 30 to 45 minutes to see anyone after my appt time already started. Than they threaten to release you from care if you call the day of and tell them that your son was hit by a drunk driver, got a broken collar bone and I was in the er with him all night. Casey addresses this by saying, "Tom said that hes losing money when someone cancels in an energency" How heartless and selfish can one man be???? Well, he is. My child comes before your pocket book sir andyour office is the one that calls me to cancel because you are over booked. Also they rather me come in with COVID than miss a appointment and put everyone's saftey aside just to line his pocket book. Dont go to Maui for 2 weeks if you cant afford that style. I will be contacting my insurance and filing a complaint against him for fraudulently charging the insurance for services he never did. When you come in sedated from the medication he prescribed before a procedure, he has his staff come to you with a tablet to sign off on costs, than before you leave they ask for the full payment (they say its in what u sign) Clearly illegal and predatory practices. Someone under the influence of a sedative that you prescribe sir is in no condition to be signing medical forms or agreeing to a cost. This man should get his license taken away. I had perfect teeth before seeing him. His filings dont last 2 years. Ppl follow your insurance. Most procedures for filing are covered for 24 months. What they do is when a person changes a job or their current job changes dental insuran e companies, they try to bill them. Trish was notorious for trying to do this, but finally I caught on. Once I brought it to Brooks attention who does the billing, the office ladies have all been snots and Tom could care less what his staff does as long as the golden lining is around that pocket book! If you want your crowns to last at least 10 years and filings for more than a year, stay clear from this dental office!!!! They are crooks. There are plenty of dental providers out there that'll accept your insurance. Just because they have a piano in the waiting room doesnt mean anything. Been the same old furniture and decor for over a decade!!!!! $10's of thousands of dollars later because of his poor work I ended up losing 4 teeth. He puts crowns on teeth that cant support the crown therefore it gets decay and falls off. Just a lawsuit waiting to happen. Sir, its time to go back to dental school or retire!!!!! If i could put a negative star I would. You dont even deserve a 1 star!!!​​

After being a patient for four years, a recent visit made it impossible for me to continue…read moresupporting this practice. During my last appointment, I saw a Black woman in the office--and it struck me that in four years, this was the very first time I had seen any semblance of diversity in your workspace. This prompted me to look closer at your environment, from the magazines provided to the imagery on the walls; the lack of representation is stark and exclusionary. Furthermore, I was deeply unsettled to find that the Office Manager brings her dog into a clinical dental setting. As someone there for a medical cleaning, I found the presence of an animal in a healthcare facility to be both unprofessional and unhygienic. As a white woman of German descent married to an African American woman, I have listened to my wife's accounts of "Sundown towns." My experience at your office recently mirrored those stories--a space that feels curated for one demographic while making others feel unwelcome or invisible. I am ashamed to have patronized an establishment that feels like a "Sundown office" for as long as I have. We will be transferring our records to a practice that prioritizes both clinical hygiene and modern, inclusive values.and DIVERSITY!

The staff is great. Dr Pruhs is beyond great. The best dentist I've ever seen. Highly recommended.read more

I contacted 2 of their offices 10 days ago with a simple question about insurance. I never…read morereceived a call back after multiple tries. When I finally went in to one of their offices (since I could not get a real person to call me back) I was told that "I am only one person" and basically the message was, "I will get back to you when I am ready." Poor customer service and very poor first impression.

Dr. LaManna and her staff at Lakeshore Family Dentistry in Glendale were very courteous and…read moreprofessional. I didn't have to wait very long for my appointment. The dental hygienist was extremely thorough with the cleaning and polishing of my teeth as well as the x-ray and physical exam of my teeth and gums. Dr. LaManna takes the time to explain everything that is going on with your teeth and gums. She also made sure to give me information about how to rectify any problems that I was having with my teeth. I would highly recommend the Lakeshore Family Dentistry office! I don't care to go to the dentist for it has not always been a good experience for me. I have found that I will probably be going to the dentist a lot more often now that I have found that Dr. LaManna and her staff. They made me feel comfortable and not afraid to come back.

I was shocked to find out that they wanted me to sign a treatment plan to charge my insurance…read morecompany and they had not even seen the issue with my tooth. Unfortunately, they are all about money now and then she said oh we're so sorry I didn't mean to send that to you now so that means that you haven't even looked at my mouth, but you're gonna determine the best way of you making the most money prior to even see me. They're just a bunch of young DENTIST with the best dental equipment trying to make the most money and they're finding the best way of doing that. I feel bad for those individuals that don't come from like a billing background like myself and No to ask for the

First visit was really nice! Second visit not so nice. New dentist, Dr Steiner, looked at my…read morexrays and gave a medical opinion, "your sinuses are blocked on one side. Ordered a panoramic xray with out getting pre authorization even though I had one done the year before. After the xray expressed great concern with the blockage in my sinus. I was able to get an emergency appointment with an ENT doctor at Summit. he looked at the xray pictures i took with my phone and laughed. "I really dislike when inexperienced dentist do this! This is common in 25% of population and poses no threat what so ever." I called Delafield dentist immediately after my appointment to tell them of the doctors opinion. It was like deaf ears! Dental insurance would not cover the xray. Said it was a medical claim. Medical would not cover the $275.00 saying it was unauthorized and/or not pre-authorized. After 18 months of this with them, they sent me to collections. I have shared all the details with two of the accounts receivable team. Both were sympathetic to what happened and neither felt I should have to incur this cost. On top of that...they wanted me to book a deep cleaning for 2 teeth. I mad an appointment for it and my follow up for 6 months. Two weeks before the deep cleaning appointment I had to cancel it due to overseas travel. I received a voicemail that they would cancel it and my next scheduled cleaning. I was told for legal reasons they could not clean my teeth before the I had the deep cleaning! I called when I got back. Obviously my cleaning appointment was gone, i needed to wait another 4 months past my scheduled cleaning to get a new appointment. Then was told they WILL NOT schedule it until after the 2 tooth deep cleaning was completed. I found a new dentist! What a shame to treat a client like that. For this reason I can not recommend this dentist and practice to anyone.

If you want great dental care combined with a competent billing department then DO NOT MAKE AN…read moreAPPOINTMENT WITH THIS DENTIST. I understand insurance payments can take time but 5 months? And then I get a bill that for an older adult appears as though my part of the payment was overdue even though it wasn't. Nobody answered the phone when I called to discuss the issue. Even the phone number on the statement went to a line where NOBODY ANSWERED and there was NO VOICE MAIL. The dentist tried to resolve the issue with the most patronizing voice making me even more irritated. I paid my bill and now have a ZERO BALANCE but her billing department AND telephone system need a complete overhaul. If the dentist didn't use her "6 year old" voice it may have gone better but they need to DO BETTER. DO BETTER!!!!!

This dental office is amazing from Dr Nicole to Courtney and Serena and others not mentioned here…read more Everyone is super nice and you feel cared for by everyone. Dr Nicole makes you feel so comfortable that you can't believe you're at the dentist! She's wonderful. The best dentist I ever had.

Very disappointed. After getting X-rays, Dr Joyce came in…read moreand asked why I was there. I said my dentist had retired and I wanted to establish a new relationship. She did not perform any oral cancer exam, gingival exam or physically check my teeth for caries. These are normal preventative measures. This is not what I consider quality care.

I am so glad that I switched from my previous dentist to Dr. Joyce!! She is always very kind and…read morethorough when I come in for my regular cleanings. I appreciate that she always communicates what she's doing so I know I'm getting the best care! Not to mention all the staff in the office are very friendly! They make going to the dentist painless! Couldn't recommend them more if you are looking for a new dentist in the area!

Dear Dr. Zimmet,…read more Thank you so much for taking good care of our family. You recently saw two of our children. Our daughter had a routine cleaning in mid-May, and she is quite proud of herself for quitting her thumb-sucking on the very day that you and Mary gave her your pep talks and pinky promises. She's a very decisive young person, but I know that your straightforward, caring approach to the conversation helped seal the deal on putting that habit in the past. Our son had two cavities filled on June 1st. I was impressed with the way you calmly and positively talked him through the process prior to starting the procedure. My husband and I appreciate you being realistic with him about how he is accountable for preventing future cavities. Kaitlyn's kind disposition made him feel more comfortable, and I can see that she takes pride in doing her job well, too. We do not plan to have any more cavities in our family - it's a new rule around here. :) I do anticipate, however, that we'll need plenty of dental care in the future. I remember my own parents trying out a few dentists on me and my younger siblings when we were kids. It took a while to find a good one. We feel very fortunate that our family has a dentist we can trust to not only take good care of all of our teeth right now, but also someone who will help our children develop good dental habits that will lead to healthy teeth for years to come.

I have been a patient of Dr. Kathleen Carranza's for some time now. The office has made some…read moreupdates to ensure patient's safety during the COVID-19 outbreak. I felt safe and now my teeth are squeaky clean. At the reception desk there are safety shields, hand sanitizer and the hygienists wear a face shield during the cleaning. They took my temperature and I filled out a questionnaire regarding my exposure to the virus. I believe I will be a patient for life, thank you for all the steps taken to ensure our safety as well as the Falls Dental Group team. Nicely done!

I am writing this review on behalf of my mom who is vision-impaired…read more "I saw Stephanie Murphy today for the first time and I loved her. She worked with me on what I wanted done and didn't try to say I needed anything extra. She was honest, friendly, and explained everything very thoroughly."

Don't let her mellow, upbeat presentation misguide you. My experience with Dr. Stephanie Murphy…read moreraises serious red flags about her dental practice and patient care. I visited for a lost filling (lower right second molar). A crown was recommended by her. I developed excruciating pains throughout my entire upper/lower jaw, gums, teeth, and upper neck after her temporary crown procedure. This lasted nearly 2 months, right up until another dentist addressed the pain by removing her temp crown and putting on his own. At my follow-up (originally for the permanent crown), Dr. Murphy spent barely a minute looking in my mouth before confidently declaring how a root canal was a must, based on "90% of her cases," not any imaging or patient-centered examination. When I emphasized that I had absolutely no pain whatsoever before her temporary crown procedure, she only gave me pitying looks, said teeth just wear away over time, insisted on no other alternative other than root canal, and suggested a "second opinion" -- from her referred endodontist she would have perform it, and Murphy to place the permanent afterwards. With my concerns of rushing invasive procedure, she sarcastically said we'll wait it out a week to see if it is a "magical tooth" that doesn't need a root canal to rid of the pain. Alarmingly, she even warned that without a root canal, an abscess would inevitably lead to tooth extraction. My insurance denied coverage for her crown procedure, stating no serious signs of decay or damage observed on their end. When I brought that up to her, she countered that insurance coverage denials are common at her practice, that they are accustomed to challenging and even threatening insurance companies. Other dental offices I contacted thereafter while seeking a new permanent dentist all disputed Dr. Murphy's certainty of a root canal based on my symptoms, one dentist office explaining that even slight misalignment of temp crowns can cause the pain I was experiencing. Her abscess/tooth extraction comments were sharply rejected by these other dental offices I called up. Even Dr. Murphy's own assistant seemed confused about her abscess/extraction warning. I opted not to move forward with any further treatment past her temp crown, got my refund and set up shop with another dentist who removed her temp crown and placed his own. Within only a week of his procedure, my pain is largely nonexistent, and I can now eat pain-free on that side again-no root canal needed. Near 2 months of torture and agonizing pain because of Dr. Murphy's rushed pressuring towards a costly invasive procedure. I am now seeing an incredibly reliable dentist. Guess I have a magic tooth after all, Dr. Murphy. Patients beware!!!