It is with great pleasure to take a few minutes and write this review about the experience I…read morerecently received from Sunrise Clean Care & Water Restoration. I felt like I had done my homework (research) to select one of the best, if not the best, carpet & rug cleaners in Metro Atlanta. And yes, my selection turned out to be fantastic!
From the initial phone call I made to the company, Caryn was quite impressive with her knowledge about the carpet cleaning industry. Her upbeat personality and passion about the business, helped me make my decision to utilize their services.
ARRIVAL - The technicians arrived on time (actually, they called me beforehand and asked if they could come earlier than the scheduled timeframe (great for me, because usually this call from various other companies is the opposite --technicians stating they would be later than scheduled).
REPRESENTATION - Now, here is where companies set themselves apart from others. People coming to your home to provide a service speaks volume about the company they represent. In this case, I was blessed to have technicians Floyd and Steven. Both of these men were exceptionally nice, talented and knowledgeable about carpet and rug cleaning. We did a complete walk-thru and they determine the best strategy to move forward to complete the job.
SERVICE- At one point, I went to check on them and discovered Steven was down on his knees cleaning my baseboards! Wow!!! No other carpet cleaning company I've used in the past has ever cleaned my baseboards. When I asked Steven about it, he gently stated, 'this is just part of our service!' I was truly amazed at how both of these guys worked and the dedication they demonstrated. Later on, Floyd was on his knees cleaning some areas as well even though their equipment was top-notch, these guys didn't mind doing whatever it takes to ensure my areas were clean. The pet areas they cleaned were superb as well.
PRICE - I guess the old expression is true, you get what you pay for! If you want a $99 carpet cleaning job, that is exactly what you will get and I can assure you, you will not be satisfied (been there, done that, got the T-shirt...lol)! The quote explained to me before the job began was fair. I was even more satisfied with the price after the job was completed because of the quality I received. My carpeted areas are new again!
THANK YOU - I can't express enough how grateful I am for the service I received. In today's competitive and challenging environment, it feels good to know I selected a company based on their quality of service opposed to the price quoted. Yes, price is important, but at the end of the day, it is the overall service I will remember moreso than the price I paid.