First off I would like to say they did have a prompt response and was here the day after the storm damage occurred to do an assessment of the damage. They placed a tarp on our roof covering the hole from the broken skylight. Then after they left the claims adjuster from our insurance contacted us to confirm their findings and came by to do his assessment and compare pictures. A week from the time WinWin came out they sent a crew to cut out the drywall that was affected removing it from our bathroom ceiling, bathroom interior by sink, exterior to hallway (we have a hole and can see in bathroom ),part of ceiling in garage, removing our toilet and placing it in the shower. They then put several fans and two dehumidifiers one in the bathroom and one in the garage below the hole that they covered in plastic. Took several more pictures and left, didnt say how long to keep the fans running or when they would return. After a few sleepless nights with a constant loud humming of several construction type fans running and not hearing from them about when they would come out or what happens next we reached out to our contact at Win Win. Still no real response or communication about whats next. The dehumidifier in the garage stopped working after about 3 days and still no one knew anything. After repeated calls to Win Win, our adjuster and our insurance agent (American Family Insurance) a different guy from Win Win finally stopped by to pick up the fans and he again took pictures. We still have a hole in our roof from the skylight, drywall has not been replaced, our toilet is still in the shower, we still have a hole in our garage, and still no answers. Today marks 3 weeks from the first contact 2 weeks from the time everything was torn apart and we still have no answers just a lot of round and round bs. So Monday we will be reaching back out to adjuster and American Family insurance as well as Win Win to see if the know when the repairs in the bathroom will start. Will update review once this frustrating, unprofessional ordeal is finally over. read more