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    High Dunes Resort

    2.5 (2 reviews)

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    Property management

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    4 years ago

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    Sun Realty - Nags Head Vacation Rentals

    Sun Realty

    (90 reviews)

    We stayed at the property Salt & Light unit 526-A the week of July 4th 2026. The house has a great…read morelocation and is directly across from a public beach access. Plenty of room for extended family. A few opportunities exist however: most of the doors are not lockable for the bedrooms, the outdoor shower is only lockable from the outside, the mattresses for both king size beds need to be replaced ( very uncomfortable and a must for the owner), and the pool requires attention with respect to a slow leak that the pool maintenance worker mentioned to us on Monday ( two days after check-in) which is also a must to fix.

    After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

    Shoreline OBX Vacation Rentals - best oceanfront Outer Banks vacation rentals

    Shoreline OBX Vacation Rentals

    (28 reviews)

    We rented Duck 18 - Mi Casa Su Casa - in August 2026. This was an expensive rental. Very…read moreexpensive. So, our expectations were understandably high. But, long story short, the condition of this house was appalling. Sand everywhere, food chunks splattered all over the waste bins, chunks of food all over the dishes, sand in the kitchen drawers. Every surface in this house was greasy and grimy - the doors, the chairs, the kitchen drawers and countertops, the pool area - like the house hadn't been cleaned properly in years. There's a silly couch in the living room where the design gives you a direct sightline underneath it, and it was laughably dirty (sand, rocks, food, etc.). At least one bathroom smelled like a camp site latrine. The pool deck was so appallingly dirty that my 80 year-old father spent an entire morning cleaning it. In addition to cleanliness problems, this house is at least 10 years behind on maintenance. The deck needs serious work, the ancient pool system is overwhelmed by the encroaching sand, and the budget kitchen/bathrooms have been pounded on by renters for decades. The cookware and dishes are a mismatch of random things people have left in the rental for the last 10 years. It's hard to cook or otherwise enjoy the property when you're constantly trying to overcome the condition issues. We immediately notified Shoreline of all these issues and they sent a cleaning person and pool person the next day. The cleaning person immediately admitted that the house wasn't clean at all. She did her best, which was helpful, but there was nothing she could do about the systemic condition issues. The pool person said that he is unaware of anyone being responsible for maintenance of the pool deck - which was clear to us already. And here's another interesting note: there are no garbage cans outside the house. You have to put your garbage bags in your car and drive them a few blocks to the community dumpster. Good luck keeping your car clean. We love this area but we will NOT be renting from Shoreline OBX again. Awful experience.

    Disappointed in our recent stay due to housekeeping issues. Shoreline called us to say the property…read morewas ready and we could check in early. We thought great news....but we were sadly mistaken. Beds appeared to be made, but the sheets underneath were filthy (sand, hair, debris). My family was uncomfortable the first night...sleeping on the couch to avoid the bedding. My daughter complained of being itchy and it was very stressful. I spoke to the Shoreline and asked for a concession since the price of our vacation was over $6,500 and at that rate you'd expect at the very leastclean sheets - especially since we were told early check in was an option - which means it was intentionally rushed. Shoreline did send housekeeping but they did not arrive until late in the afternoon on the second day-- forcing my tired kids to skip nap because I was very concerned about potential bed bugs. We also had a few concerns around rusty nails/rusty hooks in the pool area, and the top rail to the bunk bed being held loosely by tape and zip ties...which were never acknowledged or addressed. I sent an email with photos and called. I missed one call from Shoreline..called back and never received a follow up after leaving a message with Dawn. Also had a maintenance man come to change the air filter which woke up my infant later in the week. All in all just not relaxing from start to finish. At the very least a call back would be appropriate. Extremely disappointed. I will note a professional came to clean the mattress that was of greatest concern. There were no bed bugs found. Instead mattress cover and sheets were just extremely dirty. The address of the rental was 7212 S Virginia Dare Trail, Nags Head.

    High Dunes Resort - propertymgmt - Updated October 2026

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