Red Flags all the way! Yeah, just NO with this place.. Stephanie K. at Thrive On Counseling is so…read moreunprofessional !! Negative -5 Stars After waiting on a waiting list since January 2025 they contacted in March 2025 to see my availability for today 3/19 at specifically 1pm. I return their email on 3/6 saying I was available today for 3/19 1pm. Last week I start getting notifications of all of their E- Form information and paperwork to fill out before coming in. So I filled those all out over the weekend .. (which is some really private information btw) before my appointment today. Except the cc one bc it was going through insurance.
I arrive 12:50pm. From the outside door, the inside office door to the lobby is clearly open to the waiting lobby. I see the sign on the wall just before to ring the electronic bell and take a seat she will come out when she's ready. So I do that.. 1push and took a seat. I noticed at this point nobody else was there not even a receptionist at the front desk.. Clock ticks to 1:15 after still nothing.. It takes about 30 minutes total for her to come out from the time I arrive. She comes out from one of the back rooms from down the hallway.. But continues straight over directly partially behind the wall by the bathroom -seen in the pic. (see pic #3 right side right before the restroom) So behind a wall mind you... to grab a folder off the wall and communicate with a wall there. At this point she claims she said, *which was more of an head down mumbling from her.. Are you waiting for Dave? Well, it sounded like she said, Are You Ready Today? ...Like are your ready for this? My reply was yes because I was ready ..Today.
She then proceeds to go to the back rooms again ..but there's no indication to follow her. I'm thinking hm ok, well.. maybe she needs to prep my file before actually coming out to get me from the waiting room. So then, it's about 10 mins now till 2pm almost a full hour of the specific time and day they specifically asked me to specify to them that I was indeed available at that time and date.
Now this old gentleman comes in the business and says, Oh did you ring the bell? I say yes a couple 2x. Once when I got there at 12:50.. and once at 1:30pm. She came out at like 30m after I got there ..mumbles about Today, Dave, Day, whatever.. from clear across the room with her head down and went back down the hall to her office. So explaining to him I let some time tick away.. l then got up and rang the electric bell 1more time with 1push again- total of twice. He replies well, she probably knows you're here then..
Meanwhile, in the middle of all that I gave them a phone call. That went to voicemail mail- no receptionist or anybody working in the front desk. I did leave it saying like , hi, I'm in the lobby rn trying to see about my appointment I'm supposed to have at 1pm today? But nobody has been out here or helpful? Wondering what's going on with this? The older man that didn't really know what to do so he took off down the hallway to his own office.
My last email message I sent Thrive On Counseling was to confirm yes I WAS indeed available Today on the 19th at 1 PM --which is a very specific day and time for them to see if I'm indeed available don't yah think? I confirmed and did that 3weeks prior.. They also sent me the E-Forms to complete last week ..and now I'm just sitting out here in the lobby for an hour since it was a very specific request on the day and time.
The real kicker at this point as she has to come out of the back rooms again to the lobby again to use the restroom. Which is directly 5feet out facing the waiting room which is now 2PM. As she's totally ignoring me this time. She basically tries to proceed through the restroom doorway when I say.., Umm ..hi I've been waiting for my appointment today?? It was supposed to start at 1pm? She immediately gets super snappy and says that was never confirmed!!! At which point I say Wow.. ok, you know what.. I'm not gonna come here at all.. She continues her full on snappy attitude and says Fine!!!Then tries to shut the bathroom door before I can say anything else.. like ie how unprofessional that really is.. She was very clearly exhibiting a powder keg toxic behavioral mentality response towards someone that she doesn't even know yet.. A person that took the step in their life to seek help, counseling, seeking her professional advice, services, support, and you're the person going to be my therapist? Ohhhh Helllll Nooo!!!! So ..I just stood up and walked out the front door. ..Gladly, with that ridiculous unprofessional attitude and full on snarky demeanor. I would never go back to Thrive On Counseling or Stephanie K for anything this place is pure garbage. Never recommending her services or Thrive On Counseling in Richland ever to anyone as her behavior as a professional is ridiculous. SMH
