After the passing of my sister, horrific grief, funeral service and continued pain and disbelief, we finally brought ourselves to move forward with the creation of a headstone. Money was no concern. We only wanted the best and something we could spend time at and showed our love for my sister and gave a glimpse into the type of person she was.
I researched and found High Cross. My initial call was over 30 minutes long which involved the owner praising himself with all the work he had done around the world and the "awards" he had on his wall. I over looked this and made an appointment.
With much hesitation (due to the circumstances and painful task), my younger sister, mother and I made it to the appointment. The owner began his speech about how highly acclaimed he was and showed us his awards in his office. We begin to discuss the options for monuments. He had an assistant, Derrick in the office with him who honestly carried the entire meeting. Derrick showed compassion and was very knowledgeable about the company and the work. It's unfortunate that Derrick doesn't handle all the business dealings. The owner was very confused on how to use the computer system and he wasn't clear on costs or options that were available to them. We decided on a bench and was shown (by the assistant) the stone examples. We told the owner what we would like in detail and he told us to give him two weeks to create a mock up and get prices on the stone.
Three weeks go by and my sister places a call to the owner. She hung up shaken and in tears. The owner had no idea who she was couldn't recall the meeting. After she explains more, he remembers and tells her that he had paid up customers that take precedence, and that we did not have to use his services. We were never told money was needed up front to be considered a "paying customer". We were told a 25% downpayment would be paid once the mock up was done and edits made. He was extremely unsympathetic and quite vile. He tells her they do not do mock ups. ???
Strangely enough, he calls me the very next day acting like nothing had happened. He tells me that he has something drawn up and would like me to come in. I was dumbfounded and reminded him of the conversation he had with my sister. He told me she misunderstood and that he never told her to "use someone else". I told him there was no way we would use his services after the hurt he caused my sister. He then gives me the same attitude, then switches up and tries to reel me back in with his awards. I made it clear that he has taken one of the most horrible experiences in someone's life and led us to believe that this process had begun and we would have something beautiful made for us. Now here we sit searching for a company and reliving the experience of picking out something again.
Please do not use this company. Please do not put yourself through this pain. No matter what the owner's response is to this review, just know my words are being typed as I cry and am truly hurt. read more
