Every trip home to Texas means a trip to visit my father, in his final resting place. This…read morecementary is well maintained and property is peaceful. For all the souls buried here, may they all rest in peace.

It's Thanksgiving day, and I'm reflecting on the hectic and emotional month I've had. I live in…read moreArlington Tx and my father passed away on 11/02/2024. My dad Michael Nolan Sr. had planned for his passing in advance. He had selected Proctors Mortuary to handle his body and burial. He prepaid and was able to stop in a handful of times to confirm his arrangements before he passed. My experience with his passing has been stressful and traumatic, and I assume this is normal with anyone who loses a parent. It became even more stressful when small town rumors about quality and professionalism. Mr. Proctor and his staff assured me that my dad was in the hands of the best and that they would handle him and my family with care. Proctors set up a group chat with my siblings and myself. He let us know what was happening every step of the way and assured me that they understood all the drama and chaos that ensues when a loved one passes. I drove in on a Friday and Mr. Proctor greeted us and allowed me to view my dad (by this point he had been deceased for 2 weeks). When I tell you that my father looked great I mean it!!!! Dad looked like he came on from barbecuing and he had his normal tan. I thought he was really there...that's how great the body looked!!! The service was well executed and I would say that proctors flawlessly delivered. We then had a burial 2 days later and my dad arrived at the cemetery and Proctors made sure to oversee everything until he was laid to rest. I recommend Proctors to anyone who is in need of an excellent mortuary. They are the best in the area, always available, and their work speaks for itself. I am beyond thankful for all they did to assist me through this difficult time.

Our father recently was ill for a period of time, November - January 2019/2020 and during the…read moreperiod in which he was knowledgeable of his condition being terminable, he gave us, his children his burial wishes. One of these was that Proctors Mortuary would handle his body and the transport of it. They not only did a beautiful job with his body and all of the church arrangements, but they were so kind to us as a family. From their facilities, holding meetings with the family for specifics and the timeliness of services, we are eternally grateful to them for the amazing professionalism that was delivered to us.

After the passing of my sister, horrific grief, funeral service and continued pain and disbelief,…read morewe finally brought ourselves to move forward with the creation of a headstone. Money was no concern. We only wanted the best and something we could spend time at and showed our love for my sister and gave a glimpse into the type of person she was. I researched and found High Cross. My initial call was over 30 minutes long which involved the owner praising himself with all the work he had done around the world and the "awards" he had on his wall. I over looked this and made an appointment. With much hesitation (due to the circumstances and painful task), my younger sister, mother and I made it to the appointment. The owner began his speech about how highly acclaimed he was and showed us his awards in his office. We begin to discuss the options for monuments. He had an assistant, Derrick in the office with him who honestly carried the entire meeting. Derrick showed compassion and was very knowledgeable about the company and the work. It's unfortunate that Derrick doesn't handle all the business dealings. The owner was very confused on how to use the computer system and he wasn't clear on costs or options that were available to them. We decided on a bench and was shown (by the assistant) the stone examples. We told the owner what we would like in detail and he told us to give him two weeks to create a mock up and get prices on the stone. Three weeks go by and my sister places a call to the owner. She hung up shaken and in tears. The owner had no idea who she was couldn't recall the meeting. After she explains more, he remembers and tells her that he had paid up customers that take precedence, and that we did not have to use his services. We were never told money was needed up front to be considered a "paying customer". We were told a 25% downpayment would be paid once the mock up was done and edits made. He was extremely unsympathetic and quite vile. He tells her they do not do mock ups. ??? Strangely enough, he calls me the very next day acting like nothing had happened. He tells me that he has something drawn up and would like me to come in. I was dumbfounded and reminded him of the conversation he had with my sister. He told me she misunderstood and that he never told her to "use someone else". I told him there was no way we would use his services after the hurt he caused my sister. He then gives me the same attitude, then switches up and tries to reel me back in with his awards. I made it clear that he has taken one of the most horrible experiences in someone's life and led us to believe that this process had begun and we would have something beautiful made for us. Now here we sit searching for a company and reliving the experience of picking out something again. Please do not use this company. Please do not put yourself through this pain. No matter what the owner's response is to this review, just know my words are being typed as I cry and am truly hurt.

From the owner: Retailer and Manufacturer of personalized custom memorials. Monuments, headstones and grave…read moremarkers. We are recognized nationally within the monument industry for our innovative memorial designs and carving abilities. We believe that special lives deserve special memorials and offer our customers options they will not find elsewhere.