I was traveling through Canada from the States and wanted a block heater installed (something…read moreToyota doesn't even offer down south)... On short notice, they squeezed me in. Plus they were super friendly and the cost was less than I expected.

Go elsewhere…read more.. Buyer beware if purchasing a used vehicle from a dealership that doesn't represent the brand it's selling. Example; a Toyota dealer selling a Ford. Dealers taking a vehicle on trade that isn't their brand are most likely unaware of possible known or common issues of that vehicle. As a result they might take a vehicle on trade that could have known or common issues they may not be capable of discovering, if/when they do a pre-trade inspection. Why this matters? When they take a trade, they can pay too much for the trade because of not knowing repairs are required. Then when selling the trade ask more for the vehicle than its really worth because it might be in need of unknown repairs the dealer didn't catch. This leaves the buyer of the trade faced with expenses that should have been caught by the dealer at the time of taking the trade in the first place. This can cost thousands of dollars in parts and labour the selling dealer won't cover because the buyer drove the truck off the lot without buying some form of third party warranty. This is what happened to me. I worked with High River Toyota on the purchase of a used 2018 F150 they took on trade. I asked if the dealer would provide any short term warranty 30-60 days on the vehicle if I bought it. I was told no and that all used vehicles go through a vigorous inspection, if there were any significant issues, they would have been found before certifying the vehicle as fit for re-sale. If I wanted further assurance I should consider purchasing an add on warranty. Based on this the dealer has protected themselves...but is it ethical? Between 1000-1500km after driving the vehicle off the lot various noises became evident. A Ford dealership advised the truck need $7,300.00 in repairs. This was for Cam Timing Phasers and Integrated Wheel Ends. Turns out these are common issues on the F150 but the Toyota dealership missed these items during their inspection. So not it's my problem. The bottom line is High River Toyota paid more for the used truck they took on trade than they should have, asked for and sold the truck for more than they should have. They wouldn't cover all of the cost for repairs either. So in the end I now own a used Ford I bought at High River Toyota worth $7,300.00 less than I paid for it and I need to put money into the truck so its mechanically sound and reliable. It didn't seem reasonable for me to shoulder 100% of this cost, but as a show of my own accountability I offered to split the cost for the repairs by getting the work done and showing the invoice to High River Toyota for 50% reimbursement. This offer was declined by High River Toyota. Instead they offered $1,200.00, which was better than nothing, but is all of this fair and ethical? As a side note the used vehicle listing posted by High River Toyota overstated the options the vehicle had I managed to catch and negotiate on these prior to buying but again...buyer beware. Knowing what I know now I would never buy a used vehicle from a dealer taken on trade that is different from the brand they sell. Don't trust any used car inspections unless it is done by a third party you pay for before buying the vehicle. I do not recommend buying a used vehicle from High River Toyota.

Bought a 2022 eco diesel from Cindy Lemiuex July 2022…read more Really honest sincere sales person. Stood behind me, even when i was having problems. If you need one Really good reason to buy your vehicle there it would be Her. Thanks Cindy, really love the truck and your service. Have to also mention owner: Dave Jackson. He heard I had a problem with his finance manager, and rather than pick a side he sided with me the customer. Not expected, but appreciated. Pretty stand up dude. My only negative was Eugene Tismenetski: (Finance). Your the last person people see before buying a vehicle, its really up to you to make or break the experience. It was not the best experience, but I appreciate you trying to rectify the problem. I just wish It had not stated out so crappy.

I was content with my purchase until I received my vehicle. When i sat down to complete the final…read morepaperwork , I signed off to receive 2 keys - only to find out that just before I was to start the vehicle , my second key was left with the guy that cleaned my Jeep and that It would be mailed to me in a week... long story short and fast forward 2 months. That was not the story and my key was in Edmonton, somehow left in a vehicle up there but I didnt find out that story until almost 2 months later. Needless to say I did get my key but I had to constantly phone in those 2 months over and over because it was promised this date...and then another date.. The other issue I had was the financing portion. I was told what the rate was going to be - when I sat down to complete the paperwork, it was much higher. Apparently because one puts a large deposit down, then the bank increases the interest rate. Had I known that, I would have put nothing down and then gone to the bank afterwards to put the money down. The saleman should never give the rate and payments. If I could go back I would have asked for that rate in writing first. That was my mistake and should have never taken the word of a saleman. 3rd and final item. I was told by the saleman that i was going to get a gift certificate or 100 bucks to take my significant other out. Not only was this mentioned once but a few times in the course of this transaction. I never did receive it even after all of this. In the end that is insignificant but you never tell a customer that you are going to send them something and not follow through. i was sent a "free oil change" from the owner for my inconvenience but I won't drive out there for that, especially after all of this. Funny how I never heard from the salemans after I found out the truth. Even when I emailed him to ask where my $100.00 was, he never even had the courtesy to respond. I was going to send others to this dealership because they started off great. After this experience, I will not recommend them - only because I felt that what happened above broke a lot of trust. Being told my key was not available after I signed off was very dishonest.

There is no other place for service for our vehicles! The entire team take care of us and our…read morevehicles and we are grateful

Fast, efficient, and very easy to deal with. Just bought my 2021 Honda Civic Hatchback Sport…read moreTouring and couldn't be happier with the outcome. I'd like to thank my sales man Ben as he was the whole reason I had this good experience. Would definitely recommend going here!

Salesman Jordan was pleasant to deal with, BUT we found once they had our money that was it! we…read morepaid over 40,000 for a vehicle which only came with one FOB and had to pay $400 out of pocket to retrieve another one and had to spend our time to do so, which has been a major headache, the vehicle was from Quebec so the book was in French which they didn't want to help with as well, also when we asked for the car fax and inspection report they did not want to give to us( email or otherwise) Also the vehicle came with 3 years warranty left on the vehicle which they said was bumper to bumper and made my lady spend another $1,200 on extended electrical warranty.....so to me saying bumper to bumper is a COMPLETE LIE I have dealt with many lies and scams in my life and this one of those Bumper to bumper is the ENTIRE VEHICLE the electrical system is within the bumper to bumper this is just a money grab i will not recomend you to anyone ever You need to work one your above and beyond if you ever want repeat customers Very diss appointed in my experience

This has to be the worst dealership ever. bought 2 new trucks there and treated like shit after…read more Will never step foot in their yard again. beware of Logan's bs. they also don't help customers out with warranty. they will let u keep driving until warranty is up. then tell you it has to be fixed now. scam dealership. don't be fooled by them.

Wow is all I can say. Very laid back yet honest trustworthy business. I dealt with Zach and Muncie…read more(hope I spelled that right). They were very upfront about the BMW X5 I was buying and went the extra mile to ensure I was happy and comfortable buying it. Would absolutely return and recommend to all! All vehicles are beautifully detailed and fairly priced.

I don't recommend. They don't care once the sale is complete that the vehicle they sold and had a…read moremechanical inspection done on prior is not safe.

I booked an appointment for today at 10 AM for oil change and to look at a code that slowed up…read more It's now 2pm and it hasn't gone into the shop yet. Now I'm told it won't be ready to 4 at the earliest. SERIOUSLY!!!!!! 6 hours for a friggin' oil change????

Great service department! Very knowledgeable and helpful. Excellent sales staff!!! Ready to assist…read morewith any questions. Excellent product knowledge and genuine attitude when assisting customers. Get your next vehicle here :) ASK FOR HELDER!!!!

0/5 - ABSOLUTE WORST DEALERSHIP…read more STAY AWAY from Okotoks Ford Lincoln! My mother's brand-new vehicle had issues from day one. They promised to fix it--but didn't. Five months later? Still nothing. Instead, they blamed her. Communication? Nonexistent. Service? Awful. They refuse to fix problems properly and don't care about their customers. If you want to be disrespected, overcharged, and blamed for THEIR mistakes, this is the place for you. Otherwise, take your business elsewhere

Always friendly to visit, the staff are always ready to help. I drive the f150 nothing better to…read moredrive everyday