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Collision Solutions

4.3 (6 reviews)
Closed • 8:00 am - 5:00 pm

Services - Collision Solutions

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

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CARSTAR Okotoks

CARSTAR Okotoks

(1 review)

I have a 2013 Murano and we had a small fender bender in the parking lot of a mall and therefore…read moreneeded to get it replaced. I got a quote and I decided to not go through insurance. The appointment was set for Monday the 6th of Feb. I was told the repair would take 3-5 days and that I would be kept informed as to the progress. I never received any call or update. On Thursday the 9th of Feb I went to the body shop to inquire about the repair and was told that the vehicle had just gone in for painting and would not be ready until the following Monday or Tuesday. On Monday morning the 13th of Feb. I called the body shop to inquire about my vehicle and was told it was ready but had to be detailed and I would get a call when it was ready for pickup. I didn't get any call and at 4:30 that day I again went to the place to find out what was happening. I was then informed the vehicle was ready and I paid the bill and got my vehicle. If I had not gone to the place I would not have gotten the vehicle til the next day and it would have cost me another day of rental. The repair was done very well and the vehicle was returned clean. What I was not pleased about was the lack of communication and the poor scheduling which cost me an extra 3-4 days on my rental cost. No insurance company would put up with 8 days of rental cost for a job that should take 3 days. So I feel I was penalized because I didn't go through insurance. I don't understand why I had to bring in the vehicle on Monday when it couldn't be scheduled to be painted until Thursday and the vehicle sat for 3 days with nothing being done on it. I was told when I picked up the vehicle that the time estimate was "not an exact Science", but from what I experienced better management and coordination would have allowed them to be within their estimate and would have saved me the cost of rental. The attitude that I experienced was they did not care!

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

Dented Paintless Repairs - Condensation buildup from hail damage

Dented Paintless Repairs

(8 reviews)

I would never recommend Dented to anyone after the experience I had…read more Following a severe hailstorm, my headlight completely failed. The housing filled with condensation and the entire headlight system stopped working low beam, high beam, turn signal, parking light, DRL all gone. I made it clear from the start that there was no visible crack, just internal failure, which Dented's own tech confirmed can happen from hail. That should have been enough. Instead, I was told the repair would be approved. Based on that, I canceled my dealership appointment at Mercedes Lonestar and waited. A full week went by with no communication. Then suddenly, I was told by Toniko, a decision-maker not even based in Calgary, that my headlight repair was denied because "there was no visible damage" and "it didn't seem likely hail caused it." Let me be clear that wasn't just a poor decision, it was a judgment call that questioned my honesty. I had been transparent about the details from day one. For Dented to suggest the damage wasn't consistent with hail despite every symptom lining up, and despite TD Insurance being fully prepared to cover it felt like a slap in the face. Worse still, Dented refused to even submit an estimate for the headlight to TD. That's the only reason the claim was shut down. Logan at Dented confirmed the part needed replacing and just needed photos, but apparently even that wasn't enough to move things forward within their own team. As a result, I wasted two weeks, canceled and rebooked service appointments, and I'm now paying out of pocket to fix something that was absolutely related to hail damage. The communication breakdown, the delays, the refusal to act, and the unspoken accusation that I misrepresented what happened it was completely unacceptable. If you value your time, your money, and your integrity do not use Dented.

I dropped off a Harley DYNA front fender with a dent right on top in the centre. Terrible spot…read moremental thick not like a car fender. Said they would do there best to try not to chip the paint. I got it I CHALLENGE ANYONE TO POINT OUT WHERE THAT DENT WAS. Perfect job could not be happier. Amazing.

Collision Solutions - bodyshops - Updated May 2026

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