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    CARSTAR Okotoks

    2.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated 1 week ago

    Services - CARSTAR Okotoks

    Bumper repair

    Auto frame testing

    Auto mirror repair

    6 More Services

    Auto mirror replacement

    Auto steering and suspension repair

    Rear-end damage

    Auto window repair

    Auto window replacement

    Vehicle towing

    CARSTAR Okotoks Photos

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    9 years ago

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    DENTED Paintless Dent Repair - Condensation buildup from hail damage

    DENTED Paintless Dent Repair

    (8 reviews)

    I would never recommend Dented to anyone after the experience I had…read more Following a severe hailstorm, my headlight completely failed. The housing filled with condensation and the entire headlight system stopped working low beam, high beam, turn signal, parking light, DRL all gone. I made it clear from the start that there was no visible crack, just internal failure, which Dented's own tech confirmed can happen from hail. That should have been enough. Instead, I was told the repair would be approved. Based on that, I canceled my dealership appointment at Mercedes Lonestar and waited. A full week went by with no communication. Then suddenly, I was told by Toniko, a decision-maker not even based in Calgary, that my headlight repair was denied because "there was no visible damage" and "it didn't seem likely hail caused it." Let me be clear that wasn't just a poor decision, it was a judgment call that questioned my honesty. I had been transparent about the details from day one. For Dented to suggest the damage wasn't consistent with hail despite every symptom lining up, and despite TD Insurance being fully prepared to cover it felt like a slap in the face. Worse still, Dented refused to even submit an estimate for the headlight to TD. That's the only reason the claim was shut down. Logan at Dented confirmed the part needed replacing and just needed photos, but apparently even that wasn't enough to move things forward within their own team. As a result, I wasted two weeks, canceled and rebooked service appointments, and I'm now paying out of pocket to fix something that was absolutely related to hail damage. The communication breakdown, the delays, the refusal to act, and the unspoken accusation that I misrepresented what happened it was completely unacceptable. If you value your time, your money, and your integrity do not use Dented.

    I dropped off a Harley DYNA front fender with a dent right on top in the centre. Terrible spot…read moremental thick not like a car fender. Said they would do there best to try not to chip the paint. I got it I CHALLENGE ANYONE TO POINT OUT WHERE THAT DENT WAS. Perfect job could not be happier. Amazing.

    CARSTAR Okotoks - bodyshops - Updated June 2026

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