Had Marcus come out to check our upstairs A/C found the outside unit was a little dirty and washed…read moreout the system outside. The temperature started dropping immediately. He also checked the system to make sure all the levels were correct using his gauges. He explained all the readings As always very satisfied with every-time they come out. Thanks for the great service and professionalism

Colton, I need you to understand why I am still extremely upset about how today was handled…read more When we spoke Wednesday, you asked what you could do to make this right. I specifically told you I was NOT looking for free service. I said maybe a discount would be appropriate, and you told me more than once, "Don't worry about the money." I took you at your word. I removed my Google, Yelp, Facebook and Instagram reviews, and I responded to the BBB complaint saying that the owner had contacted me and was working to resolve the situation. Then your technicians came today. They thoroughly inspected the system and did a good job. But they presented me with the FULL PRICE, discussed that price with me, and had me sign an estimate without one word acknowledging what you and I had discussed. I then spent roughly an hour and a half believing that, after everything that happened Wednesday and everything you told me, I was once again going to have to fight with your company to get you to follow through. When I finally made them call you, your explanation was: "I didn't want them knowing anything" because you wanted them to go through the normal process and you wanted to "make sure Rocky was doing his thing on point." Do you understand how backwards that was from my perspective? This was not the appointment to secretly test your normal process or see whether an employee was "doing his thing on point." This was a customer-recovery visit after a serious breakdown in trust. Your job as the owner was to make absolutely certain this visit went smoothly. If you wanted the technicians to diagnose the problem independently, fine. You still could have handled the customer side separately. Before I was asked to sign a full-price estimate, somebody should have said, "Aaron, this is the normal price, but we spoke with the owner and there will be an adjustment because of what happened Wednesday." That one sentence would have changed the entire experience. Instead, I had to bring up your promise myself AFTER the work was completed. Only then did they call you. Only then did the price change. And ultimately you told them not to charge me anything. I appreciate that you made the service free, but I need you to understand something: I NEVER ASKED FOR FREE SERVICE. This was never about getting something for free. I wanted your company to demonstrate that it understood what went wrong, took responsibility for it, communicated internally, and could complete one service call without requiring me to fight for what I had already been promised. Instead, I lost another part of my day dealing with this, got angry again, had another confrontation in my own house, and once again had to tell your people to leave. Your technicians themselves were respectful and did a thorough job. I told them that directly and even shook the technician's hand before he left. My problem is with how YOU chose to manage this recovery. You said, "That's not how I wanted it to happen. I wanted them to call me after they finished." But that is exactly the problem. By the time they finished, I had already been presented with and signed the full-price estimate. I was the only person standing there who knew you had promised an accommodation. You created completely unnecessary uncertainty during a visit whose entire purpose should have been restoring trust. Free service afterward does not undo that. I wanted this resolved today. I genuinely did. I gave your company another opportunity because I respected the way you spoke to me Wednesday and believed you were going to make this right. That is why I am so disappointed with how you chose to handle it. Laurel, that explanation is exactly the problem. Colton told me directly that he intentionally kept the technicians in the dark because he wanted to "see how we roll" and "make sure Rocky was doing his thing on point." This was supposed to be a customer-recovery visit after your company had already lost my trust. It was not the appropriate time to use my home and my service call as a test of your internal processes or employees. If anything, this was the appointment where management should have communicated MORE, not less, and made absolutely certain everything went smoothly. And calling this simply a problem with "how the pricing was communicated" minimizes what actually happened. I was intentionally left unaware of how the promised accommodation would be handled, signed the normal estimate, and sat for approximately 90 minutes believing I was going to have to fight about this all over again. The free repair was appreciated, but I never asked for free service. I wanted competent communication, accountability, and a follow-up visit that actually restored my confidence. Unfortunately, the way management chose to handle it accomplished the exact opposite.

David at Veteran Plumbing came out to do an inspection before we bought our home. He was able to…read morecome out on short notice and was very thorough. He explained everything he saw and what each section on his report meant. David also explained what was normal and things I should watch out for. When we were quoted prices, Veterans Plumbing was more than reasonable. I will absolutely be using them in the future when we need our hot water replaced.

I am happy with the quality of work and had the price been fair would have given 5 stars. However,…read morethe price was outrageous and unreasonable. I had a leak that was coming from my toilet. I was initially told it would be $350 to remove the toilet and fix the leak. Once the toilet was removed I was told it needed a new flange which was an additional $420. When I asked about the price I was told the initial price of $350 only covered the wax ring and closet bolt and did not cover the flange. Since a flange can be picked up at Home Depot for $12 and the toilet was already removed, incurring an additional full labor charge was unfair at best. In the end I was billed $350 to replace the wax ring and another $350 to replace the flange. As a veteran, I try to support my locally owned veteran businesses. This is one that I will not be using in the future and will definitely not recommend to anyone.

My A/C was making an odd noise. This gave me a concern considering the serious triple digits. I…read morecalled All Temp and was more than surprised that Aaron was able to make it the same day. Timely. Personable. More than reasonable. I'll be calling All Temp for maintenance or repairs in the future as needed. Thanks Aaron.

The owner is very knowledgeable, prompt, and kind. He came out and fixed our unit within 24 hours…read moreof me contacting him and wasn't just out to upsell us. I will definitely be referring my clients to him!

Gas fireplace needed an inspection, ensure proper working order. Easy to obtain an appointment that…read morewas convenient for our schedule. Curtis showed up on time, did a thorough inspection, repositioning some of the gas logs as well making sure everything worked properly. His rearranging of the logs made the fire look more even, like it should have looked when new, he did a great job. If your fireplace needs to be cleaned/inspected call Southwest Sweepers, you'll be happy you did.

Curtis was the 3rd chimney guy to look at my fireplace and fan and finally give me answers and a…read morefix. I wasn't sure what the vents all around my fireplace were about, the fireplace inspection before I bought the house didn't mention them (or that they were part of the fan system that was broken), and the 2nd guy that came out to fix part of the bricks didn't know what they were about. But when I called Southwest Sweepers the woman who got back to me easily told me that they were vents that helped circulate the warm fireplace air into the house, and Curtis was able to find a new fan to replace my broken one, and install the light switch to turn it on & off. I'm all set to heat my house if the power goes out now!

We used Bob's Plumbing to replace a toilet for us recently. The Bob's representative set the new…read moretoilet, arrived on time and was polite and professional as always. Would you believe the toilet Bob's just put in doesn't wobble or leak?! After years of using Bob's for our rent houses and personal home, we have had to use whoever our warranty company sends us. Can I tell you how very much WE MISS BOB'S???!!!!! Holy moly we have been suffering with the other so-called plumbers!!

Love them from the office to the plumber on the streets. I just moved to town, and they are my…read moreplumbers!

My family has trusted this company for years. They are the only plumbing company my parents have…read moreever used, and they are the only one I use as well. One of the things I appreciate most is how responsive they are. When I call, they get back to me quickly and have always done everything they can to get someone out as soon as possible. When you are dealing with a plumbing problem, that kind of reliability matters. They are professional, knowledgeable, and dependable, and I trust the work they do and the recommendations they make. I have always felt that I was paying for quality work from people who know what they are doing, stand behind their work, and take care of their customers. Having a company I trust, that responds quickly and does the job right, is worth a great deal. That is why my family has continued to use them year after year, and why I would recommend them without hesitation.

Had kitchen sink clogged and couldn't run dishwasher for a month when another company (Jet…read morePlumbing) wasn't able to fix after 2 visits. Bob Usry & Sons was able to get JR to come to my house same day I contacted them and got sink unclogged on first try. Easy to work with, answered phone on first try, and plumber was great to work with and kept a clean area.

Great company and Tony is the man he completely took care of us. Professional service and…read moretrustworthy.

Tony came out and not only fixed the problem within 20 mins, but was so very kind and reasonable on…read morepricing. Very detailed and will be using them again for maintenance in the future.

BJ Pecina: We just brought our newborn daughter home after 82 days in the NICU and as luck would…read morehave it, that Saturday was below freezing and our heat pump was acting up... or so I thought. I give Yarbrough dispatch a call and they connect me with BJ. What an upstanding guy. He helped me to try and troubleshoot on the phone and no success. Made the trip all the way from Verden and then discovered my system was defrosting by design. I had never seen anything like it and frankly, due to my ignorance and situation, I could have been taken advantage of. It didn't happen. He worked with me. If I ever have a real issue... or even a questionable issue again, I will be giving Yarbrough a call and asking for BJ. Thank you again.

Nearly $400 to have two units serviced. Wow! No thanks that's totally ridiculous. Screwing the…read morelocal customers nice!