Gathered quotes from 4 different companies before replacing system. At first thought everything on the up and up with Arthur's - then technician did the hard sell. Next - said there was a carbon monoxide leak and he would have to shut down system. No other company noted any leak. Lastly - salesman showed up so quickly and said they should replace system NOW. Scare tactics covered by overly friendly faces. Not to be trusted. read more

Have nothing but good things to say about my experience with Larry, one of the plumbers, who works at Arthur's Air Conditioning. He was knowledgeable, efficient, as well as cordial and professional. I would not hesitate to use Arthur's Air Conditioning and Heating for any future plumbing issues I have. James read more

This place is a scam. Tech came by and inspected the units and said I had a bad capacitor, Freon levels were inconsistent so there's probably a pin hole leak, said my thermo expansion valve was bad. Asked him to just refill the Freon to required level and he said he couldn't, then switched his story when told him I didn't want any other services but then said he would have to come back because he didn't carry any Freon so I told him I wasn't going to pay for another visit and then he switched his story again saying he found 2 lbs of Freon in his van. But when he tried to fill it, it wouldn't take it in because probably the Freon was fine. I ended paying for the inspection. Went ahead and got a second opinion and the other company said my unit is working fine and they didn't find any issues. I'm never working with these people again. read more

Our heater caught on fire during the first week of the new year and we had Arthurs replace the unit. Arthurs representative, Gary, came out promptly and arranged for that replacement the very next day. The installation went well and we got what we thought was a good deal on a new HVAC system. The installers were polite and professional. The installation took several hours that day but all was done when they left and we were happy with their service. The new system worked great, a little large for our house and quite efficient with the airflow. Then the real fun began. Before they departed, the installers told us that there would be some blowing dirt but that was normal and it would subside. However, they installed our new HVAC system on top of a burnt and damaged plenum box. There was no way that would have been missed during the installation, they just didn't say anything about it and installed the new unit on top, and the dirt really started flying all over the house. At first it was just a little, then the windowsills and curtains, the dog food and water bowls, the carpets, rugs and the drawers in the bathroom vanity, sofa and chairs, beds, countertops, kitchen stove covered with a fine layer of dirt. Clean them, dust, vacuum, the very next day, full of dirt! Dirt everywhere everyday, very disgusting. After a few weeks with no decrease in the amount of blowing dirt, we realized something was wrong and contacted a different company to come clean our ducts. They insisted on an initial camera scope of all the ductwork before they would proceed. They are the ones that discovered the burnt and damaged plenum box that was left in place under the new heater unit that Arthurs installed, and they took photos of their findings. We contacted Gary, our salesman (and also part owner of Arthurs). Gary asked for copies of the pictures, which we sent, then he offered to replace the plenum box and repair the ducts for a reduced price of only a few thousand dollars. We agreed to that and the crew came back out and spent many hours uninstalling/repairing/reinstalling the HVAC unit, plenum box and ducts. During this time our insurance adjuster was asking for photos from Arthurs of the original fire-damaged system and Gary said he would send them, but he never did, although it was requested of him several times by both the adjuster and my husband. Fortunately the adjuster went ahead and approved our claim from the photos we were able to provide, but Gary was not helpful in working with our insurance adjuster so we could be compensated for the new HVAC system. Now it is May, five months later, and at least one of our ducts is still spewing dirt. (See attached photos, these areas were clean the day before.) We called Arthur's late yesterday but they "have to get back to us". It is after 2 PM and no word. They never offered to pay for a cleaning service either but they really should, this mess is on them! I am so sick of it all and would never recommend Arthurs to anyone. read more

Arthur's Air Conditioning and Heating - dirty vent, baseboards - Heating & Air Conditioning/HVAC Near Me - Norman, Oklahoma

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I could write a novel about how terrible my experience with this company has been over the past ~3 years. Our heating and air was more efficient on one system and overall better (which wasn't great, but okay in sections of the house) before we had them put in our new systems. The new systems have needed repair frequently and still do not solve the heating and cooling problems. They defaced my property during installation by setting the edges of sharp sheet metal down in my house, cutting and scratching things and were about to cut a hole in one of my doors, except that I walked up and caught them discussing the fact that forgiveness was better than permission. They do not design the best configuration for the property and did not set up the system as agreed to with the salesman. They just stick stuff wherever. They did not hook up returns to pull hot air out of rooms and said it was because there wasn't clearance in the attic, but those returns were already there from the previous system and we were told they would reuse them- as it was preexisting, there is clearance. Each time there are problems and the technician comes out, they come up with a different theory about why the system doesn't work the way it should. If the temp outside is under 78, the ac is relatively okay but anything higher is a problem, which is ridiculous since this is a new zoned system. We can layer on in the winter but the summer is hell and so is our bill in an attempt to precool. They put one of the thermostats in the wrong place, leading to a significant temperature differential, admitted this was the problem and then refused to move it. I could go on with examples, (They do not stand behind the promises the salesman makes when he visits. They try to charge you for service and items that are suppose to be included), but to conclude, I strongly recommend you pay attention to reviews and consider other options. read more

I thought things would be different in Oklahoma vs in New York but never have I ever been treated like I was more stupid. Dustin was a complete jerk about what was wrong with our AC unit and since we are from NY they are different here so we didn't know. Then he tells me that I am going to have to replace this thing and sends Coby. I am not sure the wheels were spinning in that guys head. He was so slow in everything he did. Finally I just had to ask them to leave. read more

Heater blower went out. Called Arthur's in the AM and their Tech Ray responded within hours. After a quick inspection of the device Ray identified the problem had the part in his vehicle installed it and just like that everything working perfectly. Ray explained what went wrong and showed us pricing for the part. He was very professional and was done in under an hour. Great company and good tech in Ray. read more

I've been with Arthur's for over four years. They come every spring and fall to do maintenance and are very prompt and efficient. If there is a problem, they repair it quickly and are reasonably priced. I highly recommend Arthur's. read more

I had a routine heating check up today and the technician Korey W. Was as before, great to work with. He is very prompt, professional, knowledgeable, and friendly. I will gladly recommend Arthur's to any of my family and friends if they need any assistance with their heat or air conditioning. read more

Air conditioner quit on Saturday night so I woke to 85 deg. in the house. Sunday morning I looked at Yelp and saw good reviews for Arthur's Air Conditioning. I called and Ray came over right after he finished the job he was on which was only an hour. Ray found the problem and he had a replacement in his truck. Problem solved in less than 2 hours from the first call. I also signed up to have my unit checked twice per year. Very reasonable pricing and professional work. I recommend Arthur's. read more

Efficient and friendly service. Highly knowledgeable and honest. Provide top tier equipment and quick installation as well as honor and check warranty, which most don't and customers aren't aware of possible warranty. Not at Arthurs!!! Best techs and installations hands down. read more

Used their HVAC services to for the construction on our new home. Had an issue with the AC fuse being melted. They responded quickly and promptly to get it fixed. First time I called I never heard back but the second time they were out the next day. Not sure what happened the first time but the promptness to get this fixed made up for it. read more

Brandon came out on Monday, October 10, 2022, for our fall maintenance on our heating system. He was on time within the window we were given. He gave our system a complete inspection, was very thorough in his work, and said with continued maintenance it should last several more years. He was friendly and answered our questions without hesitation. A great job by Arthur's Air Conditioning and Heating once again. We will continue to use them for our a/c and heating needs. And we will continue to request Brandon as he does an excellent job. read more

The heating issue we had turned out not to be serious, but I was still impressed with Korey's (and Arthur's) professionalism, knowledge and willingness to provide helpful information. Korey also installed a smart thermostat we provided and carefully made sure it was functioning correctly. I would use Arthur's again. read more

I paid Arthur's an extra $500 for emergency A/C system replacement - middle of summer in Oklahoma on a weekend- ha! For those extra bucks I finally cooled off and got what I thought was a decent system. The owner told me the extra bucks went into the workmen's pockets as bonus compensation. Well, perhaps it is no surprise that the extra pay then went to 7-11 for a week or two later I found a large bag full of empty beer and soda cans left in my attic! IIRC it was Bud-Light, at least a case, 24 cans. I'm sure it was particularly hot up there. I'm also sure the soda had been swiped from my garage fridge! They don't sell it at 7-11 or Taco Bell. Pretty disappointing treasure find. My primary complaint here is that a year later the condensation drain pipe from the A/C unit in the attic somehow became clogged with I don't know what - mossy, dirty crap, I guess. Arthur's men had incorrectly installed some kind of clean-out valve on it but forgot the plug to seal it off. It was just loosely capped. Unfortunately the clean-out was not situated over the overflow pan either - it missed by about an inch. The result of the clog? Condensation from the A/C unit sitting up there in the attic overflowed the drain pipe at the plug. Since the plug just missed the overflow pan under the unit by an inch the water instead leaked all over my living room ceiling. Soaked an area about 4 feet by 6 feet. I have ten foot ceilings and did not notice it until the ceiling and soggy insulation separated from the joists and began to fall down! Well, out of warranty and I was sick at the time. About a $1200 repair bill after the drywall and paint was done. It was a big ceiling extending half-way through the house and so it all had to be repainted. I rebuilt the clean-out myself so it could be sealed off and any overflow in the future would back up to the unit where a sensor would shut the thing off. I remembered the beer cans later and expect they had something to do with the shoddy work. The extra $500 got me cool that weekend but very hot under the collar later. Otherwise I would have continued liking them. They presented themselves as honest hard-working guys, but as is so common today they were just experts in two-faced fakery. Maybe they should be working at a bakery instead. read more

I've used Arthur's for many years to maintain my 30-year old unit. It finally died when one of the spring storms came thru. They came out and diagnosed the trouble and worked with me to get cooled off after the insurance company was weird. It took a while, but Brian was patient and answered all my questions, and I'm sure I asked many of them over and over again. The new unit he recommended is quiet and cools the whole house, not just the end of the house that it is close to. Yay! Call them! read more

Being deaf, I am always a bit apprehensive when service calls are scheduled in my home. Brandon was extremely patient, understanding and put me at ease while he performed a yearly "tuneup" and declared everything was in great shape. On time, efficient, and courteous. Took care to wipe his shoes off whenever entering the house (it was raining that day) and even avoided walking on the grass whenever possible (I'm a yard Nazi LOL). I highly recommend Arthur's for any AC/heating issues you may have. I'm a big believer in preventive maintenance, and Arthur's fit my needs perfectly. read more

Have used Arthur's for many years. Have always had exceptional service by very qualified and knowledgable techs. Today I scheduled a routine annual service to inspect my AC unit. Kory was very timely, professional, polite and knowledgable. When it comes to Heat and or AC, there's not another company I trust more. If you need a replacement, repair or just an annual check-up, they're the best in the industry! read more