I've been a customer with this company for well over 9 years, and this relationship will be coming to an end. When the "Silver Club" service was sold to us, we were guaranteed a fair price and honest business practices, and what we have received has been far from that. Each time their representatives came to my house for the semi-annual service, they always try to find ways to charge me extra. In these times of high inflation, and being a retired, permanently disabled Veteran, these business practices are despicably dishonest and prey on the elderly and unknowing.
My wife and I were subscribed to the "Silver Maintenance" service at $14.95 per month. This service provides two check-ups (Fall and Spring) for our Air Conditioner and Furnace.
In November 2014 we were told that the run capacitor was defective and had to be replaced. We were charged $252 for the part plus an $89 "diagnostic fee" for a total of $341.
In April, 2015 during our Spring check-up we were told we needed to replace the Compressor Fan and Capacitor. This was one year into the 10-year manufacturer warranty. We were told they couldn't somehow work with the warranty, so we paid you $536+ for the capacitor and Fan motor. When we contacted the manufacturer, we were advised that the motor would have cost us $56 and that they were doubtful that the capacitor would have been bad, as they tend to last 15-20 years. So we ate that cost as a lessoned learned.
Between that time and now, we had also paid for two surge protectors, and another capacitor (that was the third one since we purchased the home new in 2013). Last year, our "freon" needed to be recharged by 2 pounds at a cost of $130.
Recently. we had an appointment for May 11th that we had set with them in March. We received a call from them on the 11th asking us to reschedule because you were "busy". Their service person arrived on Monday, May 16th.
He went out to the unit and returned and showed me the run capacitor (they had previously charged me for and replaced on April 2015 and twice before that) said that the capacitor was no good and had to be "condemned" because it was rated at 7.5 and would only show as 6.4. I asked him how much it would cost, and he said $257. I held it in my hand, and said "this part costs $257?" He said yes. This is not the first house I ever owned, nor the only run capacitor I have had to replace (this would be the 4th in this house alone over a period of 9 years). I told him to just keep that part installed. He came back later and said that my freon was low, at the time, there was no way to confirm this, so I allowed him to add freon. He said I was down one pound, and I was changed $143.65
Replacing a run capacitor is simple, there are two wire connections and you pull it out of the holder. I asked how we could be losing so much freon; I asked "is there a leak?" He said no, it was common to lose some pressure when they check the pressure. I told him that according to my records, they put two pounds in it last year. He stared at me like I didn't know what I was talking about.
After he left. I took out the "old" Run Capacitor and took it to Locke Supply and purchased a brand new one for $14.11. Total time for me to replace it was one minute, twenty seconds. This company was trying to charge me $242.89 for a $14.11 part - that's a 1792.27% mark-up. 410A Freon costs $545 for a 25 pound tank, so each pound is $21.80, and I was charged $143.65 which is a 572.71% mark-up.
My intent is to report this company to the Better Business Bureau, the Oklahoma Construction Industries Board, the Oklahoma State Attorney's Office, the Cleveland County District Attorney, as well as provide reviews on Yelp, Google, and Facebook. You may consider our business relationship concluded. Please, don't be a sucker, do not use this company. read more
