I give them 2 stars only because Dr. Higginbotham is not a bad doctor, he generally seems to care and try to make time and explain things, I just think like others that he may be trying to serve to many people. As for the support staff that is were the real problems come in. For example: When calling to get refills taken care off they will tell you "yeah ok we will do it today" and about half the time or more they don't. I have had to have them do this sometimes 3 or 4 times, just might as well say you will stop by in person to pick up just because there is a good chance they will not do it. Appointments, they will schedule you for say 10:30 and it's very common to still be sitting in the waiting room at 11:30 and when you do get back into office area another wait of 30 mins or more is the norm. My main complaint with them is the support staff they are just rude, condescending and do not seem to care. There was one time when my daughter was getting her vaccinations and the nurse was using one of those needles that the needle itself clips on and during one of her shots it came apart and was squirting all over the place, even got in my eye. When I questioned her about it she was rude all the way around about it, I mean come on you just squirted some kind of vaccine in my eye and my daughter got less than full dose and she could not even answer what one was it. When I requested a doctors opinion as she was a new nurse, she said he was busy and would have to wait, I waited about 45 minutes and kept getting the run around, I left and called back later asking the same thing and who do I get on the phone but her. I don't usually complain but things like this have just been going on for to long. Sometimes you get phantom bills for services that you did not receive, mainly just small stuff but it adds up. read more
