STAY AWAY FROM THIS NIGHTMARE! Higa sent MARK their representative to get the business and lock the contract. Mark made multiple promises and assured that we will be satisfied. They charged us two times more than the market. Pool Deck and pool's Coping was the job. The Frist few days they sent a crew to work. They disappeared after. Mark ( the only one spoke English) was contacted multiple times, sent videos of the incomplete job, he never responded, claiming that he had problems with his phone. Due to their suspicious work ethics, we contacted them and demanded their license and insurance. No response! We contacted them through their Instagram page (before they block us) and asked for the timeline on job completion and also their insurance and license. That was then JULIO the owner showed up, he said in order to have the license and insurance sent to us, we need to draft a new contract with them!? This was super strange!! He though promised that he will get the job completed in one week! To be fair they worked for two days, DESTROYED the expensive natural stones we had purchased, left the pool deck and the surroundings in terrible shape, covered our AC's drainage lines with stone and broke our air-conditioning system and disappeared again. So far they have caused a financial damaged of over $80,000 on payments and materials. Our back yard is a mess, piles of dirt and broken stone everywhere, empty pool with broken pieces of coping, sand and stones on the drive way (violating the home association and $100/day penalty) etc. They are nowhere to be found! five months have passed and they do not respond to our phone or text messages. Ever since, we have brought other companies to fix and finish the job, Higa has done such a terrible job that nobody wants to even continue to finish it, we are told that the only way to get this backyard fixed is to remove all the stones that they installed incorrectly without considering any slopes and with improper cuts and measurements and start all over again. This means more material and more money and more time. Julio and Mark have made our life miserable. They took advantage of our trust, got paid in full and did not deliver. Higa does not even know the basics of installing stones and pavers and have caused us a lot of damages financially and emotional. Higa is a fake company, Mark and Julio lie and cheat you and do not take any responsibility for their work. They are nice at first, immediately after you pay them, they get lost, on top of that they don't even have the experience and knowledge to do installation and pool job. Wherever they are, I hope that the authorities find them, get them punished for misrepresenting themselves and taking advantage of innocent people's money, time and life! They must stop hurting families. Please if you know where they are, report them and let the authorities decide if they are qualified to work as contractors in Miami. read more