Extremely disappointing experience.
My friends and I visited Hide & Seek in New Orleans for my birthday and unfortunately felt completely disregarded as customers. We paid the $20 ($23 w/ card) per person door fee and also paid for a section. We specifically let the staff know that we were getting a section, yet we were seated in the very back of the club, at the last table, despite there being multiple other sections available.
What made the situation even more frustrating was that regular customers who were only ordering mixed drinks were allowed to sit in the section directly next to us. Meanwhile, we had paid for a section and were placed at the very back of the club. This made us question why we were not given a better table or treated with the same consideration.
We also went through 3 different bottle girls to be seated, and the type of bottles we originally wanted was not available. At the end of the night at closing, we brought our concerns to the staff because we were simply trying to understand why we were being treated this way after paying for a section.
I want to specifically acknowledge Kiera, who was the only staff member who was genuinely kind and helpful. She informed us that there was indeed actually another table available and even said she wasn't sure why we had not been offered it.
We then asked to speak with the manager, Harrison, to resolve the situation. Unfortunately, his response was extremely rude and condescending. We weren't even asking for our section money back. We simply requested that the $20 per person entry fee be addressed, considering the experience we received. Instead of having a professional conversation with us, Harrison was rude became dismissive, stormed off, and left us standing there.
We paid good money to enjoy ourselves and were not expecting special treatment, just reasonable & decent customer service and professionalism. Kiera deserves recognition for trying to help, but management's response completely ruined the experience.
I would strongly encourage management to reconsider how customer complaints are handled, because the way this situation was handled was unacceptable. read more