Got a nice haircut at the Rosewater location off Ridgeway ave. Everyone I spoke with was very…read morefriendly

I have been going to this spa for about 8 years. It is always a nice treat to yourself to be…read morepampered by Chyrisse. I love her facials as they are so relaxing. She is the best and I always walk away feeling relaxed, special and glowing. The products are top of the line and Chyrisse always makes sure you are comfortable and gives you the ultimate treatment. I highly recommend her if you want to feel your best!

I stopped going there in May because the owner/husband was rude and always looking around instead…read moreof attending to my nail service. My fingers were filed and it hurt and there were divots made in my nails all because he kept looking up and away. He told me what type of nail I needed when I came in 3 times with pictures of short, square nails. Somehow they looked like barrels. Told me the polish would fill in the divots. Nope. Had to go back on 2 occasions. He wanted to file the nail in awkwardly angled to get rid of the divot. Service there over the years has become terrible.

I've been getting my nails done here consistently for years. The techs are alright, except for one…read morewho is absolutely terrible. I'm not sure if he's the owner, but he is the oldest gentleman there, and he is SO rough. He barely even says sorry when he cuts you. Also every time I want to show him an inspo picture, he brushes me off doesn't even look saying "I know I know". He doesn't know because he messes up every time. In all, he's just way too rough I don't know what his issue is but if you are unlucky enough to get him as your tech, be prepared for a bad experience

My sessions with Andrew have been fantastic rejuvenating and healing. I'm about to schedule another…read moresession with him for next week!

Do not do business with these people!! I went to use a gift certificate that apparently cant be…read moreused with specific people that actually work in their business but "arent affiliated with them".... even though the deposit of my gift certificate went through on their website and thats where I booked the appt. When I showed up for my appt they told me I cant use the gift certificate and turned around and took $5 off the total of my gift certificate and they called it a "processing fee" None of what they said made sense and this is obviously not the first time this situation has occured. What was supposed to be the cutest gift and relaxing time ended up being an unnecessary headache. Do not recommend!!!!

Save your money, they charge $72 for a cut and style and don't work with you to figure out a style…read morethat you want. I was told several times, at my appointment, that I would have to let my hair grow out to change my style. This was surprising because Jennifer is a master hair stylist. I don't understand why she couldn't work my cut towards the style I wanted. She got so frustrated that she refused to cut my hair. This shocking and unprofessional behavior is the reason I do not recommend them anymore. I went to another salon and got the cut I wanted for about half the price.

I have been going to this salon for several years now. I love my stylist here and they are…read morereasonably priced. They are super friendly at the desk with both check in and check out. I usually get a wash,hair cut and style. I always walk out loving my cut. One of my favorite things is they have stock of all the items they used while washing and styling your hair but they aren't pushy like other salons I have been to before I found them. I highly recommend. They are following all covid precautions.

Had a great massage from Yaslin. She was very professional and had the perfect touch. She found…read morethe knots in my back and worked them out. Would recommend her.

Yaslin is the sweetest and will help you choose what your needs may be based on what you want the…read moreoutcome to be she's a star. I fell asleep everytime I came in for a facial (she's that good and it was great self-care lol). I got so many compliments on my skin - "you're glowing" was a big one. My make up artist for the day of my wedding even noticed the difference from only meeting me for my trial one time before the wedding day. She also is affordable and super flexible! Support small businesses, support hard-working women like Yaslin.

Listen, if you're looking for a hair stylist who is welcoming, warm and knowledgeable look no…read morefurther! Vicki is incredible! Always willing to work with a budget and is up to date on the newest trends. I have had the pleasure of coming to her over the years now and every single time I walk away satisfied!

Had a gift card to use so I decided to get a massage. Jacob did an amazing job! I feel so much…read morebetter! Will definitely come back!

-*Shannon is delightful-she gets 5Stars!*--…read more I have gone many times with Shannon & had a delightful experience (she is super!) but the 2nd last time I went she was busy so I saw Katie who was horrendous. I'd been growing out my hair I showed pics and clearly said I only wanted an inch off. she repeated this back to me. One Inch no more. Then She sliced off over 18". EIGHTEEN INCHES !!! I said was unhappy but there's nothing to be done after that. I asked her to stop cutting. Then she cut a 2nd, different crazy angle. I demanded she stop. Another senior lady came over to try to fix her mistake , she did a 3rd, totally different angle. So 1/2 may head has 3 different angles and the other side was still long. 22" on one side above my neck on the other. I still tipped her 30%, not before grabbing a hunk of my own hair off the ground. I left. This is 2days before my bday too. I went in to talk w manager next day, she excused her with the old "maybe she didn't understand" blah blah... I showed her the ref pics (all super long) and the 18"hair hunk she hacked off me and she couldn't believe it. Other stylists came to look at the mess. Everyone shocked. I said if Katie didn't know difference between 1" vs 18" , she had no business cutting hair. So, They set me up with another stylist to fix it. I she did but I went from the longest hair I'd ever had to the shortest Id ever had. And never planned to have. It was now only 3" in the longest place above the spine's bump at the back of my neck above that from where it had been over 22" long in the longest part of my back the day prior when I'd requested a trim of "no more than an inch". It Took 3 years to grow back close to this and has been 5 years to get it to the same length and in same healthy condition. I waited more than 5 1/2years to write this bc I'm still mad @ that awful Katie. She never admitted fault or said sorry. All her coworkers all shook their heads. The salon made it right but now I had to double tip 30%+ bc I didn't want anyone to say I was cheap or didn't tip +30% +even though she literally ruined my hair for 5 years + wrecked what I'd worked on for five years prior. So basically a decade. I have them 2 stars bc Sharon gets 5stars but Katie dragged them down to 0stars, the place made it right but the experience w/Katie was so poor I can't in good conscience give over 2 stars - it's taken 5.5years to write this as it was that bad and prior to that rotten Katie, the salon itself and Sharon were so good. The lady who ultimately fixed it all did what she could. She was in the awkward position of having to rectify it and also has to work with her still so I understand her neutrality, she was lovely I have since forgotten her name but she was stoic due to circumstances but fine. She saved my head but needed to take off much more due to the 3 misshapen angles in the back quadrant. As such, my over 22" hair was shorter than 3" by the time it was styled. I haven't been back since. Tl;Dr: Shannon = 5 Stars, salon=4 stars, other lady 4stars, Katie = 0 stars, minus due to taking 18 inches off instead of one inch.

This is a great salon! The interior is beautiful and spacious, and they offer a lot of different…read moreservices (cuts, color, waxing, massage...). I also like that they have lots of products for sale, including amika and KMS, two of my favorite hair care brands. They also sell jewelry and other items outside of hair care. Amber cut my hair and she did a great job! The chairs in the shampoo station are adjustable so it was more comfortable on my neck than in other places I've been. She did lovely cut and I had a relaxing experience overall.

Chloe always does an amazing job on my nails; she is knowledgeable, clean and has good attention to…read moredetail.

Been getting my hair done here for years. Cut color low-lights are always spot on. Jeannine knows…read morewhere my cowlick trouble spots are and always manages to avoid them. Aldo is careful not to cut my bangs short and give me the "Dumb and Dumber" look. Staff are always personable and helpful. Knowledgeable about product and owner Stacy is great!

The service requested was a full acrylic set from Alaini in the nail salon area. I have been going…read moreto her for almost 3 years now and she always takes her time and is a perfectionist every time I see her. I have been to several nail salons, and she has by far been the best. Most places don't care about the actual conditions of your nail, but she does and she cares about each client she sits with. The vibe is always positive and there is always upbeat music playing in the background. I will definitely be going to Alaini for years to come!

The salon is a rip off, they charged me 400 dollars to get the color I wanted. Veronica was the…read morestylist and she was bragging about how expensive everything is now a days. I kept telling her the color I wanted and made me make a second appointment to get the color I wanted in the first place. The place is a rip off, never going back!!!

Had my first facial at Skintopia.... This place is beautiful, and so relaxing!!! TESSA was amazing,…read moreand had the most incredible touch that transformed my skin from dull and dry to quenched, soft, and supple again. I would highly recommend this place to anyone looking for a fantastic facial, and relaxing experience!

I can't begin to express the extent of my love for this place. I started going to Skintopia over 9…read moreYEARS ago, so this re-review is long overdue. Skintopia is more than just a spa. Skintopia is a haven for all those who are weary/hairy/dry-skinned...WHATEVER you need, my girl Christina will hook you up. Facials, waxes, eyelashes, makeup, she does it all! I literally drive from Syracuse to Rochester every 8 weeks because I trust no one else with my Brazilian! 2 times in my life I went elsewhere and let me tell you, I'll make the drive to Skintopia now. Make an appointment, stop by, relax to the music, soft beds, heated towels, wonderful service, delicious complementary tea, and great company. You'll be hooked!!