The locker/restrooms for women is in constant need of monitoring, cleaning and supplies. I find it downright gross. Not only is it dirty in the locker rooms, but there are women constantly using their camera phones in the mirror, children of both genders entering and exciting without flushing or washing their hands and young women using language that is inappropriate anywhere. Needless to say it is pretty intimidating just to go to the restroom, but to change clothes in their is frightening and that is to just get ready to go out in the gym.
Once in the work out areas of the gym it is even more intimidating. I realize some weightlifting requires weights of massive amounts to be dropped, but some of the lifters chuck weights that do not have to be and are not afraid to do it right next to someone even even after they see the non lifter jump out of their skin. The few times I was brave enough to ask and get to use something other than the limited and often times not working cardio equipment, no sooner than I would get one set in and someone would be harassing me to get to use it, often times in the same set. Even when I was with a trainer we had this problem. Often times the music is very obnoxious and aggravating especially around 2pm. When punching bags, banging weights, intense metal music, chains and rough language all started going on at once I wanted to run from the place screaming.
The six months I used this gym there was only one elliptical machine that worked properly and they went from two recumbent bikes down to one. 4 of the five row machines worked well and all the stair climbers kept working. Never once did I see an employ wipe down any equipment and seldom did the members. The kettle bells reeked of sweat, body and metal smells and the hand weights weren't much better. I thought I was the only one using the hand sanitizer, but I had to ask them to refill about once a month because it was empty. Although I mentioned several times the outdoor lights need to be repaired I almost got run over twice out in the parking lot after dark. There are no working lights near the gym's parking lot and no one seems to care about the safety of the members.
When I reached my goal with my trainer I was glad I had only signed a month to month agreement. Unfortunately the email address to turn in the request to end the membership that was on my agreement does not exist. Even though the friendly young man who works the desk in the evenings said I could cancel with a two week warning and I tried to get the email turned in with a 30 day warning to the address on the agreement I was charged for an extra month. I still use the less expensive and much cleaner gym I was with before I came here. I had to laugh when I finally sent my cancelation to the sales rep since hers is the only address I had that works and she tried to get me to keep my membership or go to just weekends. It was the same email that she said I would have to pay for an extra month because I didn't send a cancelation within thirty days (I had, but to the nonexistent one on my agreement.)
The one positive I can say about Hidden Gym is the front desk staff are always very friendly and try to help when things are not going well. They do bother to learn the members names and greet them when they enter. Unfortunately it just isn't enough to overcome all the awful parts about this place. read more