The company has not responded yet to my request for service made three weeks ago. I'm guessing that when Culligan took over Quality Water - something must have gone haywire, read more

We have to call multiple times per day for at least a week in order to get a fill. This means we have a super stressful week at least once a month. On top of that we get a different story about when they're coming every time we call. Hoping we make it through the weekend right now at -7. Thanks a lot Hicks... read more

TOO EXPENSIVE, and if you're late on a payment, right to collections without warning, wouldn't fill up my tank in the winter due to a $100 balance from previous billing cycle. SO now I have to hope and pray my tank thats at 10% will last another week until I get paid. HORRIBLE CUSTOMER SERVICE! WEATHER IS IN THE NEGATIVES AND THEY CARE ONLY ABOUT MONEY NOT THE CUSTOMERS WELL BEING! read more

I wanted to give Lisa from Hicksgas (Dekalb) a big shout out for her outstanding customer service. Always available to help out in any way possible. read more

Consumer beware, i have several rental houses in the Old Mill Creek area, serviced by the Woodstock location. Over the past two months we've experienced three out of gas situations and all accounts are on a "keep full" with monitoring equipment in place. To make matter worse it took several hours for Hicksgas to respond and fill the empty tanks. Many calls were directed to voicemail and promises of 1 hour responses were not honored. This used to be a bulletproof company but since it was bought out we've had terrrible service read more

We are a forklift wholesaler that needs multiple propane tanks filled per month. After having issues with other suppliers, we contacted Gina at Hicks Gas in Woodstock. The best experience we have had in a long while. She is totally professional, courteous, and responded to our request immediately. We highly recommend contacting Gina at Hicks Gas for all your propane needs. read more

We were Hicks propane and water filter customers for over twenty years. Our level of satisfaction with them varied greatly over the years as management changed. But I have to say they went out of their way to put a second tank next to the big barn on our property and to monitor it when there appeared to be a leak in it. The leak was taken care of and we were credited for an estimated amount of leakage. But I don't have much else to say about propane. It was just as expensive there as anywhere else, it seems. read more

Spoke with Bill to get information about tank for the upcoming summer great help and was very thorough!! Aplus customer service

Bill was patient and kind in helping me to fix my issue with billing. We have used hicks gas for many years without need for any calls till now. All went smoothly. read more

Hicks Gas came out to remove their storage tank and the guys that removed the old tank cut my hook up lines at ground level. I consider this to be vandalism. read more

This company likes to fill your propane tank at the end of the year when you have ran out of prepaid propane for top dollar. They over charge all the time and always a problem trying to talk to them. We will never buy from hicks again and I hope you never experience their meanness. happy FS customer now read more

I called these guys in the middle of the night and the gentleman who came out to my home could not have been more pleasant. They saved the day or should I say night! Great group of people! If you run out of propane in the middle of the night you can certainly count on them. read more

I don't have enough words to praise their professionalism and excellent service. For installation they arrived exactly on time, did a perfect installation within 30 minutes, answered all my questions in detail and left. Guy forgot to bring in the 4 free bags of salt but said he would deliver the next day. The next morning I opened my front door to find 4 bags of free salt. We had their equipment for about six years- not a single problem whatsoever and did the job perfectly. When it was time to have it removed, they showed up again exactly at the promised time, removed the equipment with no fuss, and within one week, refunded me the prorated balance. The front desk manager Emily was fantastic. I would not even blink to get the services of this location again. Very highly recommend based on my experience. read more

Very Poor customer service. Took forever to return an $1800.00 account balance on a terminated account. Picked up FULL tank, and would not refund for the 250 gallons in tank. Do not use these people. read more

I'm a residential customer. Brett, the district manager, is a real pleasure to work with and always responds in a reasonable and diligent manner. He's e-mail savvy which really helps, espcially when so many small business owners refuse to jump on the technological bandwagon. I haven't had my tank filled yet, but I will update when I do. So far, so good. read more

I can't even put into words how awesome these guys have been since before we even closed on our house. Theyre on time, they communicate, their customer service is INCREDIBLE. They have been the 1 thing that has gone right since buying our home. We are forever thankful for them. read more

Their products are good and reliable. Customer service has become extremely poor since area manager Brett left this location in 2017. The new manager Todd is very slow to respond to any customer service matters. They need to realize that if customer service does not improve soon, they will lose many customers though the product is good. read more

If I could have left no stars I would have.I talked to Todd on Monday NOV. 6th and set up an appointment for Thursday NOV. 9th for him to come and look at my set up and get a quote! I took the last day of my vacation so that I would be here when Todd showed up,and NOBODY showed or called me!That is not the way you conduct a business! I would not recommend this business to my worst enemy!!!!! read more