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    Services - Culligan

    Water delivery

    Water purification system cleaning and maintenance

    Water purification system installation

    2 More Services

    Water purification system repair

    Salt delivery

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    3 months ago

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    Culligan

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    On time, excellent, great company to work with, good people

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    Ask the Community - Culligan

    Review Highlights - Culligan

    I called QWC and two guys came, checked my water conditioner and water quality.

    Mentioned in 4 reviews

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    Culligan of Crystal Lake - Man folding soft laundry after using Culligan's soft water

    Culligan of Crystal Lake

    (12 reviews)

    After a lot of research, we decided that a water softener and reverse osmosis system was the right…read moresolution for our home. We initially looked into Costco and their recommended company, but were surprised when their quote was nearly double what we ultimately paid. That's when we called Culligan of Crystal Lake, and Stewart Gow came out to meet us, his license plate read "CLGN MAN," which made us smile. Stewart has been with Culligan for 20 years and it really shows. He never tried to upsell us or push anything we didn't need. Instead, he patiently explained the whole system, answered all our questions without any pressure, and gave us a straightforward price we felt great about. The installation was handled professionally, and after a week of using the system we couldn't be happier. Today, Stewart even stopped by to double check that everything was working perfectly. The other company offered a discount if we wrote a review before even using their product. This review, I'm writing because I'm genuinely thankful for the outstanding service, quality product, and personal touch we received from Stewart Gow and Culligan of Crystal Lake. Thank you!

    We moved into our house in 2021. There was already a Culligan Mark 89 with the flow meter so it ran…read morewhen needed (after 800 gallons). It softened the well water. I added salt, it softened the water. Comed power would come and go, I would reset the clock so that it would cycle at night. 22 years passed. It softened the water. Recently noticed a very slight change in water from activated carbon filter water in refrigerator (sourced directly from unsoftened water). Also started getting harder water in shower, Asked Culligan Water of Crystal Lake to inspect for their standard service fee. Tested the water and found that it was cycling correctly by testing the warm water (hard) and the cold water (soft), compared to the un-softened well water (really hard). Adjusted the cycle to run at 600 gallons instead of 800 gallons. Soft water again after the hard water finally cleared from water heater. Technician was super polite, technically strong, didn't want to sell me anything new, assured me that the system was working great and that they could service all but the flow meter (hasn't been manufactured for years, appears to be separate supplier - fleck). Very happy, hopefully won't have to call them again because the product just works that well. PS try to find a picture of a Mark 89 with a flow meter on the web. Rare as hen's teeth. From patent on flow meter, appears to be a very old Fleck.

    Hinckley Springs Water - Four (4) 5-gallon glass bottles

    Hinckley Springs Water

    (14 reviews)

    Signed up for their water delivery service (Mountain Valley glass bottles). I was charged $51…read moreupfront to secure the order. Well... I have NEVER received my water, as the delivery has been rescheduled 4 times. Every time I have called customer service, I am fed the same BS: "We apologize for this inconvenience, we will add you to the the next route ASAP and throw in a free case of Ice Mountain water." This company reeks of fraud. Where is my $51...? I guess I have been scammed.

    Beware of the billing by Hinckley Springs Water a/k/a Primo Water. I just received a late charge of…read more$10 to my bill. I have not paid since the delivery man reported the incorrect number of 5-gallon glass bottles delivered. I had to call twice to get the matter resolved. It is still incorrect. I have 4 5-gallon glass bottles and they only want to give me credit for 3. Another irritating addition to my bill was when they assessed a higher per bottle rental fee and automatically added it to my bill. It is now $30/glass bottle. They claim one bottle was returned. The phone agent at that time claimed she had to report it this way to get the adjustment on the statement. Then I needed only one bottle and they charged me $29.99 for the water and a $12.95 delivery fee. I was charged $45!!! That's $9 per gallon. They want me to pay before the account is straightened out. I have been calling and waiting. I had to call twice--that's two hours waiting and hoping. Supposedly it was taken care of the first time, but nothing happened to my bill. After the second call, I received a bottle credit and a credit for the overcharge when Jeff the delivery guy reported the wrong number of bottles delivered. That was credited on April 29, 2023. But now I am charged a late fee of $10 when the company is the entity that is late! Matthew says I am 59 days overdue when they only corrected the account on April 29, 2023. I have 4 empty glass bottles. I had 3 bottles delivered regularly since one is in use. My current bill is $125.94 including the late payment fee. So minus the late fee, my balance is $115.94. Matthew credited the $10 late fee, but then rescinded that when I said I wanted to cancel my account! Primo/Hinckley Springs actually owes me $4.06, that's the $30 deposit on 4 bottles $120, minus $115.94. It seems the company is in disarray or the company is very shady. A special address check notice came from HINCKLEY SPRINGS, 200 Eagles Landing Blvd, Lakeland, FL 33810, instead of the many local addresses. Their customer service number is 800-492-8377. Words to the wise: Do Not Use this Company. I highly recommend Wisconsin Glacier Springs Company, phone 847-265-2299, address 430 Keller Drive, Park City, IL 60085.

    Culligan - waterpurification - Updated May 2026

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