I have been scared since the onset of COVID to go to the dentist, but thanks to numerous emails from Dr Hickerson's office outlining the strict protocols and assuring a safe visit, I made an appointment.
However, immediately upon entering the office, I saw that his receptionist was wearing her mask below her nose.
THIS IS NOT PROPER PROTOCOL, nor is it safe. Plus, if his own staff are being this sloppy, how am I supposed to believe that they are putting their patient's safety first.
I complained to Dr Hickerson - who apologized and agreed that this was not correct. He said he didn't realize as he never goes into the waiting room. I pointed out this was a poor excuse as these are his staff and it's his responsibility to make sure they are following COVID guidelines. He again agreed and thanked me for the info.
Given that I desperately needed a cleaning and hadn't had xrays in over 2 years, I allowed the appointment to carry on. Expecting that by the time I left, the problem would be solved.
But, nope!
An hour later, as I passed reception on the way out, the receptionist was STILL wearing her mask below her nose.
Utterly unacceptable. I will be looking for a new dentist. One that puts my safety first.
Shame on them. read more