Avi was great in the beginning. He was easy to communicate with and he responded quickly. I had them come out on a Wednesday (after taking the day off work) to complete the door installations. Avi had come out 1 month earlier to measure and we talked about what I wanted. He came out on Wednesday morning; once again measured and said he needed to go purchase the supplies. He came back an hour or so later. He installed a standard door after we had talked about installing a french door. He also installed a storm door and when I asked if he and his associate would change the glass to the screen; his associate said; "It's almost winter you don't want the screen?" This was August so I said yes, I do want the screen. They went ahead and tried to remove the glass and broke the screen/glass holder/retainers. They stated that it's ok, you don't need the retainers on the sides. They left with an unsecured screen. I later did my research and realized they did in fact break the retainers and I asked for Avi to replace them. He stated he would but it's 3 months later with multiple attempts to remind him and get in touch with him and he is now not responding. I spent $1300 on a door and a screen neither of which I am happy with. I would absolutely not recommend Avi and Hi-End remodeling. read more