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Hi-Desert Air

4.4 (64 reviews)
Special Hours Closed

Services - Hi-Desert Air

HVAC installation or replacement

HVAC system repair

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9 years ago

Excellent service. Have gone out of their way to provide service during cold/hot spells when needed. Professional and friendly. Honest

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Ask the Community - Hi-Desert Air

Review Highlights - Hi-Desert Air

Brandi and Megan have been very helpful after the repair helping me with reimbursement from my Home warranty company.

Mentioned in 7 reviews

Read more highlights

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I run a BnB and I am very busy in the summer w/ bookings.. and we all know, it's very hot in the…read moresummer.  Issue first started in the summer where my A/C would not cool. Nielson Fire n Ice came and did an inspection and said I needed a new thermostat. The tech said and i quote, "Everything else looks fine, system is running normal". I replaced the thermostat - $150 Two weeks later, guests complain the AC won't cool down. Had to give them a refund. Fire n Ice recommended to install a hard kit - $450 2 days later, new guests complain. Same issue. More guest refunds. Fire in Ice recommends basically a full A/C replace (Condenser, Piston, pressurize and evacuate lines, etc) - $5,225 (reduced by $300 after I requested a discount - this was the best they'd offer).  3 days laters - same issue. Fire n Ice came back.. not sure what they did but managed to get it to temporarily work? Had to refund guest that were there.  Next 5 days did testing and seemed to work.  Cleaners check day of guests arriving and SAME ISSUE! WILL NOT COOL! Fire n Ice can't make it to my house in time. Had to cancel guests entire stay. Fire in Ice installed a new board - $550.  My thought is they still don't know what the issue was and just tried something new every time to see what would stick... costing me loads of money.   So after all that, I'm out approximately $7,500 from Fire n Ice and guest refunds.  And now, fast forward THREE months later, I get ANOTHER invoice for $100.   Avoid at all costs.

We have had Jerry out from Fire and Ice. We've also had Joel. The office has been accommodating…read moreand sent a technician as soon as possible. We've been very pleased. Both Jerry and Joel were honest, professional, and very knowledgeable, and remembered our job from previous visits. on time. Great experience with this company. Highly recommend.

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Great service. My AC stopped cooling last week, a very hot week, and I had to deal with home…read morewarranty red tape for repairs; never easy or straightforward but John from Freedom Mechanical Solutions came to the rescue as a result. I was very impressed with my initial contact (a personal phone call) and he was able to come the next day for which I received automated scheduling texts and arrival alerts. John pretty quickly diagnosed and repaired the problem and the cooling was working in short order. A couple of hours later my Nest Thermostat stopped cooling so I called John and he returned to take a look and had that fixed in a few minutes. That was above and beyond and I appreciated him returning a second time. John is very knowledgeable, competent and respectful and I highly recommend him and Freedom Mechanical Solutions.

From the owner: With over 13 years experience in the industry; we are a Veteran family owned licensed, insured and…read morebonded Heating Ventilation and Air Conditioning contractor servicing the Coachella Valley and surrounding areas. We work on all makes and models of residential and commercial equipment. Why you should hire Freedom Mechanical Solutions If you're dealing with HVAC issues, it's best to work with professionals you can trust. At Freedom Mechanical Solutions we have the experience and the tools to get the job done right the first time. You should work with our local HVAC company because we: Have over 12 years of experience Offer a full suite of HVAC services Offer free estimates Use state-of-the-art tools Work quickly to get the job done Provide great customer service Leave your HVAC system to our professionals today by calling 760-821-0488. Thank you for considering us as your mechanical contractor in Yucca Valley, CA.

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(Might be a duplicate review, but this team is really good.)…read moreYelped for assistance with a pesky, underperforming a/c unit in the middle of July. "Un-fun." Cooling & Heating Repair were the first to respond and set-up an appt. for the same day (Desert Bonus!) Ilia the Wise (Technician) did a quick system check and surmised that one system was low on Freon (take THAT Al Gore and W.E.F!), and both were missing safety switches, in addition to needing filter replacements. Switches were added and operation verified, and filters replaced (except a special order), and Freon topped off. Both systems work like a champ and I'm very thankful for the response time and professionalism. Great work Ilia and C&H Team!

1 Star We called…read morethis company to fix our air conditioner, which suddenly stopped working after years of trouble-free use. The technician diagnosed and replaced a bad capacitor and fuse in about 45 minutes, and the system immediately started cooling perfectly again. But then things got strange. The technician called his office and said he couldn't leave the working parts in until we approved a new, much higher invoice. He actually removed the new parts and reinstalled the broken ones until we agreed to pay. The invoice was vague, not itemized, and he then said he would "add refrigerant" (or later claimed to remove it)--even though cooling had never been the problem. When asked how much refrigerant was needed, the technician gave a random estimate ("I usually add 2-4 lbs") with no real explanation, and never told us about actually removing any. Later, my husband (who is knowledgeable about HVAC) got a completely different technical story from the company--saying refrigerant was removed for supposed "high pressure," despite the system cooling fine (supply air was 57°F with a 90°F house). Adjusting refrigerant before the home cooled is not proper industry practice. It felt like, because the real repair only took 45 minutes, they needed to pull a fast one to justify an inflated bill. The explanations kept changing, and we were left feeling ripped off. We will be reporting this company to the BBB and the California Contractors State License Board. I would not recommend this company to anyone looking for honest service.

Hi-Desert Air - hvac - Updated May 2026

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