AVOID!!!
Back in October I checked my heater and it wasn't working. I had Diversified come and they diagnosed the problem and said they would arrange a time to come out and fix the problem. I waited and waited and finally one day out of the blue a different guy showed up. Ok. He asked me what had happened when the first guy showed up and what he had said and seemed completely confused about what was going on and why he was there. He got on the roof and did some stuff for about an hour and then told me that not only what they had diagnosed earlier was a problem but that I needed an entirely new thermostat system. Great. So, he said they will contact me as soon as the thermostat comes in. I waited a week and then called them to see what the problem was. They didn't know why it wasn't there but assured me that they would find out and get right back to me. They didn't. A couple days later I called again. Same routine. At that point I started calling about every few days. Each time I called, they seemed completely confused and acted as if it was my first time calling. They would say they would call me and never did. Another week and more of me calling them and the same clown routine. Yet another week and again the same clown routine. Finally, at the end of four weeks another guy randomly showed up at my house. Fine. I was used to their scatter brained service at that point. And again, it was the same ordeal. He was confused as to what he was supposed to do and what the people before him had done and the only person he could ask was me. What the hell do I know? I'm the customer! The guy finished and he said they will send me a bill. Not what I wanted and inconvenient but whatever. By this time it was early November.
Come late December, the bill arrived in my mailbox. It's holidays, crunch time at work, and Christmas. December 28, I put the bill in the mail. That same day they called to tell me I have an overdue bill from November. I told them I got their invoice a week or so ago and the check is in the mail.
She got upset and was concerned the check won't get to them before the end of the year and goes on to accuse me of not paying them when they sent me an email invoice. However, back here in reality, they never sent me an email which she discovered when she tried to make this my fault. She said they never got my email address. Not my fault. She continued to make this situation out to be my fault and even said that when I didn't receive a bill right away that I should have called them. Seriously?
I let her know I didn't appreciate her trying to make this out to be my fault but she doubled down and continued to play it off as I had done something wrong. I asked if she was a professional or not and she responded with a threat that she'd put a lien against my home "because she's a professional." Obviously, she can't do shit and is trying to cover the moronic buffoonery over there.
So, yeah, if you want a job to take a month, have guys show up at your house without calling first, ask you to tell them what they're doing there, have the inconvenience of not being able to pay right away, wait for over six weeks to receive your bill right before Christmas, and then be accused of wrongdoing and threatened for doing nothing more than putting a check in the mail, then these are your people! read more