Literally ruined our weekend. Worst experience here. We have a warranty on our ice maker. It was making too much ice...never stopping. We called for service and HI Appliance came. The guy was here for 4 minutes and stated that he believes we are simply taking ice from in front of the sensor and that's why it is over producing. He left. We only took ice from the other side since then. Now the ice is so high that when we open the door it blows all over the floor, and the sensor is still covered by ice. I called again for warranty service, sheduled it. The day arrived and no one is here. I called the warranty company and she looked into it and said that HI appliance cancelled the appointment for duplicate repair request. These people think they know what's happening even when they obviously misdiagnosed our ice maker issue. So when they got a call for the same issue they never fixed, they just declined it without letting anyone know. I even called them days ago and left a message with all my info to call me and let me know what's happening. I will never do business with these people again. We have a birthday party on Saturday and needed this fixed before then....and since they just cancelled and never let anyone know, there's no way to get anyone here in time. What kind of company would do this to a customer?! Please be very wary here.... read more