Best experience of a life time! I walked in the day of Valentine's Day, in dire need of a gift for…read moremy gf and all of a sudden the world stopped. An angel descended down from haven, name David Cox! He swooped in & volunteered his assistance to help find a hand held console! There weren't anymore game boys on display and he went to the back to check. He found one and saved my lover boy career! God bless that man and I would 10/10 recommend this shop to anyone who needs a retro game, best customer service, and a friend in need.

Overpriced and rude service…read more Came into this store looking at retro games and immediately noticed many titles were priced around 3x higher than what they regularly sell for online. I asked about the pricing and instead of a normal conversation, the staff became defensive and rude. One employee kept asking me to repeat myself, then made a comment about my appearance when I questioned the prices. Another employee handled it more professionally and simply said "that's just the price," which I respected. I understand local stores have overhead and can charge above online value, but customer service matters. If someone asks about pricing, that shouldn't turn into hostility. Left with a bad impression overall.

Absolutely poor service. 12/18/2023 waiting in store 30…read moreminutes with 4 customers behind me because Matt was the only person who could work work the register. The two other associates in store were just standing behind the register while Matt kept checking the back for a Nintendo for a customer. Something the two associates standing behind the register could have done. Finally one by one we all ended up leaving the store. I return today only to be told they no longer allow the use of the monthly $5 to be use toward gift cards. BUT THAT WAS THEIR ENTIRE SELLS PITCH IN JULY! It hasn't even been a year! ANDREW THE REGIONAL MANAGER WAS CALLED AND TOLD ME THE ONLY THING HE CAN DO IS GIVE ME CUSTOMER SERVICE NUMBER. I asked for an email because as i expected no one would answer this phone. Currently holding 25 mins as i write this! BUT HE being an ass and refuse to provide an email or the regional manager Jenifer contact or email. They bate you in with a benefit then take it away before you membership even renews!!! Horrible service! Refuse accountability! And just take advantage of people to get you to buy the membership!

Very knowledgeable about the purchase of Xbox gift cards can purchase Fortnite skins!!!!…read moreWithout having to upload your debit card info.

On Sunday 12/16/24 around 4:30pm I called this store about a store inclusive Stardew valley…read morecontroller case I was looking for. Not only was the guy who answered it so nice and patient (during the holidays on a weekend!) he was able to tell me if the item was available or not. He asked for my name and put aside the product without me even asking! I live in Dallas so I had my sister pick it up no problem and she said the guy was super nice. What a nice gentleman I really wish I got his name cause I cannot praise him enough for his customer service.

Terrible service they don't even listen to you when you ask questions they just blatantly ignore…read moreyou. But hey if you're a girl maybe they would lol if you're a guy then Goodluck lol.

Met Dave & He Was Very Informative & Helpful. I Bought A Few Of My Classic Games That I Had As A…read moreKid. The Catalog He Has Is Awesome & I Couldn't Be Happier Going Through Everything He Had In Stock. Would Definitely Recommend Going Here If You Need Some Nostalgia Also Everything Works Fine & The Price Is Very Accommodating

The owner is really cool, been shopping here for years love this place, so nostalgic. I always shop…read morehere. Look no further gamers we found our forever home!

Spot wasn't actually bad, Don't mind reviews from 1-4 yrs ago, the people at hey bros do try to…read morehelp with any sorta issue and have great customer service, Usually when it's packed you can't inspect a worker to baby you all the time, The value and selection is great and budget friendly most of the time because of the deals they have. 10/10 would recommend to go since the store is getting shamed on yelp

Waited for an hour and a half just to get lowballed on a psvita and a mint condition ps2 game…read more Service was mid, took forever for the guy to give quotes on the sell. Wouldn't recommend selling your stuff or trading here. They offered 100$ for a modded psvita while they're selling theirs for 300$+. Says a lot about the company right there. Cool store, but horrendous customer service support and absolutely ridiculous lowballs.

Small store compared to two other retro video games stores I visited in the area. Despite the size,…read morethough, I did see two items I would have been interested in if I didn't already own them. Prices on those two items seemed reasonable based on current Price Charting values during my visit.

I've been on the hunt for Wii Game Console and they were the first place I went and they were nice…read moreand exceptional service.

First time going, had great interactions with the staff super friendly! Told us they were…read moretransferring locations to a bigger building! Very informative and engaging if you have any questions! Huge variety of really anything gaming you could think of, DS's, xbox, Wii, you name it. Prices were much better than any businesses within the area.

Good service. The selection is great, and wide range. Thank you for the awesome deal for Black…read moreFriday!