I'm giving five stars to this location, but only because they have replaced the last manager with someone who can properly train their staff. My experience with the prior staff left me paying out of pocket for items under warranty that were not properly input into the system. That's unacceptable for a consumer to have to pay to replace an entire gaming unit because an employee did not follow the proper steps to register the unit!! That's why people get warranties!! As a mother of 3 boys, I shop at Game Stop because of their fantastic warranty options, but I know to be much more thorough from now on.
Now, after already having a bad experience with this location, I was hesitant to use the Katy Mills Game Stop, but I work close and had to run in during my lunch hour. To my amazement there wasn't a group of employees talking amongst themselves. It wasn't over crowded. There were no lines. The store was very clean and organized, and all the used games we browsed were actually organized in the correct alphabetical order!!! The best part was the customer service though. I rarely get, "great," customer services from stores that's employees are predominately teenagers, including Game Stop, but the guy they have running the place, Stephen, was handling the whole store like he was hosting a family barbecue. He smiled and greeted me when I walked in and was able to help me and all the other people in the store without having to make anyone wait for too long. He wasn't condescending, and he didn't talk to me like I was an idiot when I asked him questions. I hope he is in charge of training, because if he can get other GS employees to act like that, I would go out of my way to use this location. I got everything I needed, and I left satisfied with my purchase. Stephen won back my business, BUT, if I ever try to return what I bought under warranty and their system says the warranty isn't pulling up, I will lose it on every poor employee in that store.... Seriously. lol read more