Today, 3/26/2026 my brother in law and sister came for an appointment.
When they called to make the appointment it was stated that he had several broken teeth and it was an emergency type situation.
Upon arrival and check in - the receptionist was EXTREMELY rude. The receptionist LOUDLY and ignorantly says - "were you in a fight?" When they said no. She then states "well me and my coworker were talking about it and couldn't figure out how you had so many broken teeth and I was gonna send you to Metro"
Continuing with check in. She asks about insurance and then asked me where my sister worked. And during check in, the receptionist picked up the phone. Rudely ignoring my sister and BIL and has a conversation with whoever was on the phone.
They were so disgusted by her lack of professionalism and how embarrassed she made them feel for trying to get help. They left immediately.
1) it is not everyone in the entire offices business what they have going on. People in the waiting room were even distracted looking and listening to the conversation.
2) it's none of that receptionist OR HER COWORKERS business why the teeth are in the condition they are in. Several people have teeth issues and lack of insurance or money cause it to not be fixed. People also have fear of dentists and put off work that is needed.
3) why is the receptionist. Who schedules appointments. Talking about my families private health information ? Publicly and LOUDLY... I guess it's okay for your employees to talk badly about the patients that schedule appointments. That woman acted like a little high school girl gossiping.
People like that receptionist are why so many avoid taking care of their teeth. The shame and embarrassment that woman instilled was ignorant
That receptionist is IGNORANT and should not be working with the public.
It took my family awhile to get my BIL to go to the dentist. Because he had anxiety about being treated EXACTLY how your business decided to treat him today.
This woman working for you is despicable and pathetic. Putting patients down... I am sure this is not the first person she has done something like this to.
I myself have struggled with dental issues majority of my life. I went into another business with my teeth problems. Several broken and cracked teeth and a lot of other problems. And from the check in to the final work. Not a single person made me feel embarrassed about the condition. They were just happy that I was able to bring myself in to get things started and fixed. As the company should.
There needs to be something done about that receptionist. She should not be working in a dental office acting that way. It's embarrassing for your practice. And I will make sure to share on every social media platform not to schedule at this place because that woman. read more