We had a pretty bad experience here this week. First of all the receptionist Danielle was so rude I was disgusted. Her job serves as first impression of the office, and based on her attitude I should have never even made the appointment, but my daughters orthodontist highly recommended this place. I called the day before just to confirm her appointment and that call was handled so rudely, like how dare I interrupt her day to inquire about an appointment that took me two months to schedule in the first place! Then I explained my child was very nervous and asked if the doctor would be able to prescribe something to help her relax the morning of the appointment. She said no! She is NOT a medical professional! I asked her to please place the call on hold as I didn't mind waiting for her to confirm that with the dr. She came back almost immediately and asked for the number of my pharmacy! So yeah, the dr does do it, and Danielle, this is not up to you, stay in your lane! Now we get to the appointment and there she is behind the window can barely be bothered to greet us and asks me to fill out new paperwork. No problem, it had been a while since we had been there. I indicated on the first page of the packet that we had a change in our insurance. Then we get called back....oh boy! My daughter was so nervous. We met with Lee, had to ask her name because my goodness introducing herself would have been just to difficult. We were asking questions and she was clearly annoyed. In comes the dr...he appears nice but clearly put off by having to calm down a very nervous kid. My daughter was literally shaking so violently. He leaves the room and we can hear him outside yelling that she is wasting his time. So rude! She's terrified, help her don't complain about it. Its literally part of your job to help put patients at ease. They ask me to leave for the procedure, which I did not want to do but he insisted. When I came back my kid was hysterical. They insisted oh she's fine! She later says he was quite aggressive. We had given her some music to listen to through her ear buds to help her relax. He turned off the music once I left the room! We wait and wait and wait and finally Lee gives us some post procedure instructions. Now it's time to leave...and here we are back with the ever so kind Danielle! Asking if have a balance due she gives me a total significantly higher amount than anticipated. I was shocked. So, being an informed consumer, I asked her why so high. Well you do understand the procedure she just had, blah blah blah, rude, rude, rude, and you don't have insurance! Wait a second, yes I do! As a matter of fact I indicated that on the first page of the packet I filled out upon entering that morning. Mind you we were there for over 90 minutes, plenty of time for her to have had an opportunity to read said paperwork. She was very overly bothered by my questions and my refusal to pay the high amount so she finally looks and oh yes, I do have insurance and your co-pay is 20% of the total that she had expected me to pay that day! Had she done her work in the beginning, she would have known this! She was so put off by having to do her job it was disgusting! I will never set foot back in that place and will be speaking to our orthodontist to share this experience and I hope he will reconsider encouraging other families to go here. I know I will be sharing this story with other families I know in this same situation. read more