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    Hether Customs

    5.0 (1 review)
    Closed Closed

    Services - Hether Customs

    Bumper repair

    Collision repair

    Auto frame testing

    2 More Services

    Auto steering and suspension repair

    Rear-end damage

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    Hendrick Collision at Mall of Georgia

    Hendrick Collision at Mall of Georgia

    (24 reviews)

    Was last month I discovered scratches down the side of my car & no idea who did it…read more Insurance calls this a hit & run so unfortunately my full deductible applied- OUTCH!! I made an appointment to take the car in, they took it right away & said it would be done in about a week; repaint both doors. I asked if the shop could do some minor touch ups to the scratches as well, and my guy marked them & said no problem. In the touch ups the shop made a bigger chip in the paint resulting in the hood being taken off & repainted. They did it, explained the situation & it was no problem except the extra week in the shop. All good, very communicative & kind. The front desk team could have been more friendly, but otherwise a good experience. Located beside Gwinnett Place Honda, you can see the building clearly marked Colission Center as you pull in from the road. They have Enterprise Rental inside the building as well- nice folks there too. I hope you never have to visit them, but if you do... be patient & they will take care of everything!

    Unprofessional! I…read morehad my wife's 2017 Honda Accord worked on by them last summer at the recommendation of the insurer. Brian Anderson was our rep. Upon "completion" of the work, he had to take the car back 3 times because he gave us the keys to drive off, but before driving off, we saw they didn't put the decals/badges back on the vehicle, then we noticed they had numerous scratches all over the sides of the vehicle's clear coat that had to be buffed out, and finally, because there were multiple clear coat bubbles on the new trunk. Finally Brian tried to guilt us into taking the vehicle with the bubbles, as he said we would need to bring it back and drop it off to have those fixed while saying "We're just not going to be able to make you happy" after receiving over $12,000 from the insurance company to fix the vehicle. I filled out their survey and it accurately reflected the quality of work as well as the unprofessional comment. Fast forward to this week, we had another vehicle involved in a wreck. Per the insurance company's recommendation, we took it to Hendricks for an estimate. Lucky me! I got Brian Anderson as my rep again. I asked him that if they do the repairs, I wanted assurances that the paint would not contain bubbles on this go around, as it's a new vehicle. He responded that he can make sure that it won't but they won't be able to make the lines perfect. He then wrote the estimate for $2700 plus another $600-&1200 for ADAS calibration. Went to get a second estimate, which came in at $4500. Called Hendrick to schedule the drop off and Brian informed me that they were declining to take the job without providing a reason. I called and spoke with the manager, Clint who then informed me that it was because I gave them a low review on the previous work. He said a low review prevents their guys from getting bonuses. In other words, these guys are trying to suppress honest reviews and complaints, instead of taking action to train their workers to remedy and reduce future customer service issues. Additionally, it looks like they purposefully wrote the estimate on the new vehicle low and against my explicit instructions, sent it to the insurer, in what looks like an attempt to try to make it a headache when getting the repairs because of the cost difference for the actual scope of work. My recommendation is to STEER CLEAR of this shop. Their dealings are unprofessional, and frankly petty and vindictive.

    Mundy's Collision Center

    Mundy's Collision Center

    (15 reviews)

    Throughout the entire process of repair I was kept informed about status and progress. Easy drop…read moreoff and pickup. The staff was helpful for all my needs. Dropped my wife's vehicle off as I picked my vehicle up. Couldn't ask for anything more. Will continue to use as my service provider. Have used Mundys for various projects.

    I was involved in an incident on October 26, 2024…read more After a few attempts to use a preferred partner shop of Auto Owners, I was forced to select a shop of my own. I chose Mundy's Collision in Lawrenceville, GA. The initial "parking lot estimate" was done by their employee, Pam. This estimate was for replacement of the driver's quarter panel for $7,200. At this point, I submitted my vehicle for repairs under the premise that they would work with Auto Owners to indemnify me to my pre-accident condition. Shortly afterwards I received a call that repair of the quarter panel was possible instead of replacement and that a supplement payment of $3600 would be sent, in addition to the initial $1400 photo estimate from Auto Owners. I thought the supplement was excessive, but they already had my car and I had no other option but to proceed with this shop. I began to receive updates from the shop about the progress on my vehicle throughout the following weeks. It was there for a little over three weeks. I was given a call on 2/28 that the vehicle was ready at a total of $5018 that was due by me. I took an uber to the shop to pick it up because their employee, Dylan, assured me it had been calibrated and tested and was ready to go. I immediately noticed that it was obvious the vehicle had been in an accident and been repaired. You can see the paint doesn't match correctly and there is more metallic sparkle in the quarter and certainly not worthy of the $5,000 price tag. Michael came outside to deal with my feedback and became defensive when I expressed that I did not see the 55 hours put into the repair. I decided to move on from the situation and pay the balance due. Inside the office, Michael says "I don't why you are upset, it's not like this is out of your pocket". I was outraged and was expecting quality and accurate hours spent on the repair, regardless of who paid for it. As soon as I attempted to drive off, suddenly 2 brake lamp warning lights went off. This was after I was charged for over $650 for vehicle inspection. Dylan arranged an Uber for me to go back home for work, which I appreciated it. Coincidentally, the Uber driver said she had a similar experience of Mundy's inflating invoices. I returned to the shop before closing with my counterpart for support because I felt I was being bullied. Ivis (original service writer) came out to deal with me and admitted to manipulating the invoice so the car wouldn't be "totaled." At this point, a man came out and told us to come inside, who later said his name was Dustin (assuming manager). Ivis and Dustin stated they had "moved funds around" to get the insurance company to pay for the necessary work. Then they tried to justify their fraudulent activities by saying they saved my car from being totaled. In actuality all they did was fluff the invoice and did not even fix the car properly. Dustin was condescending towards me and repeatedly asked if I am in the body shop business. Finally he asked what he can do to make it right. I replied that I want a corrected line by line invoice of the work that was actually done, including the actual labor. There is no way this repair took 55 hours. I asked if the labor cost would be refunded and He said absolutely not. In the lobby, Dustin became more aggressive and was very close to my body, telling me take my keys and leave after asking me if I had "checked out." Mundy's Collison never provided me with an itemized list or had me sign off on their additional repairs for the supplement. The final invoice has so much work that was not necessary or even done. I can pinpoint each item. A search of Google reviews shows that this is a common practice with this shop. Countless tales of unnecessary repairs being written up and work not being done properly are there out there. On the following Monday, I was give a refund check of $318. Upon checking another revised, edited invoice, the service writer added details of the shop "discounting" their rates and adding the repaired brake lamp to make it look like they had lower their costs to fit the final bill of $5108.

    Hether Customs - bodyshops - Updated May 2026

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