Kudos to Luke at Enterprise... Just when I thought good customer service was dead, I get…read moresurprised... It's easy when things go right, but not always easy when things go wrong.. Due to an online booking glitch, the car I booked wasn't available... Luke called me in advance, apologized for the error and beat his brains out trying to get the car... He ended up getting me a really decent and super clean rental and really took care of me... You can tell he takes pride in being very professional and providing excellent service... Give this guy a raise and a promotion, don't let him get away, he's a keeper as us fisherman say!

Never seems to have enough staff or vehicles. And if they have the vehicles they are never ready…read moreand clean. Always running behind. Clerk cleared more than 3 calls in the queue before checking me in.

I recently needed a rental while my car was in the shop for some minor repairs. My insurance…read morecompany place me through this Hertz dealership, and it wasn't the best experience. First, I ended up waiting at the body shop for almost 30 minutes for a driver to pick me up and take me to the location. When I arrived, their computer system was all messed up. Multiple customers waiting around trying to get served. Then they didn't have my reservation in the system. Had to get on the phone with the insurance company to get them to re-send the information to the (somewhat messed up) computer. Finally once that all got sorted out, I got into a rental. At that point, I'd been at the location for well over an hour -- so the positive part was that they upgraded me into an SUV which worked out much better for me in the long run since my car ended up in the shop longer than anticipated. Returning the car, however, was a much easier process -- I was in and out within about 10 minutes, and they had a driver almost immediately to take me over to the body shop. So -- incredibly inconsistent in terms of the service I received on both visits to the location. The staff was very friendly though, and they did have a small (if paltry) play area for kids.

Booked an online reservation for a rental car during a college football playoff game and even…read morereceived an email confirming my itinerary. My Apple calendar indicated there was a change in my reservation, which I did not make. I contacted Hertz who attempted to gaslight me insisting I modified the reservation. Since I booked a high demand full size suv a day before the prices doubled, they altered my reservation dates then attempted to extort me trying to charge me the full new price, along with a modification charge of $150. I spent 90 minutes arguing with customer service. They finally fixed it but claimed it would not process unless I accepted a $62 upcharge. In return they would offer me an $80 voucher for my next reservation, however I plan to never rent from Hertz again. They are scammers who try taking advantage of their customers to increase their profits. In the future, I will only use Enterprise or Alamo who are way more professional. Be forewarned if you ever considering booking a vehicle from Hertz.

Car received on time. Desk admin was quick, confusing and less than friendly. Too many idle…read moreemployees sitting about. Sketchy people hanging around outside in cars, blocking entrance and generally doing little. Car I received was very dirty, tires need replacement. Otherwise in and out in ten minutes. Fix the above and this would be an outstanding business.

Absolutely ridiculous, book a rental and get there to find out our phone number on file was missing…read more1 number apparently and they have no cars available. Completely unacceptable and unprofessional. Shut this place down.

I can't say how stoked I am to be the owner of the 2008 Chevy Avalanche LTZ that I purchased from…read moreOrange Auto!!! I came across this awesome place on Monday the 2nd of April 2018 while actually going to look at another Avalanche on a different lot. The Orange color of the building caught my eye, as well as the color of the truck (white) against the building itself. After test driving the truck on Monday, I had my wife look at it on Tuesday and she gave me the blessing to buy. The manager Kelly went above and beyond to answer any and all questions/concerns that I asked of him and at no time during the process did he pressure me or my wife! If you are looking for great friendly top-notch customer service...go check them out, as I highly recommend them to anyone who is looking for an awesome car buying experience!!!

This is a fake terrible dealership and id bet $1,000 that almost all or at least most of these…read morereviews are fake, cuz me and my husband purchased a 2017 Hyundai elantra 6 months ago and they said they would send our hard front anx rear plates in the mail and the sticker shortly after we left them, we'll now 6 months later..and they no longer answer our calls or texts, and I just googled them and it said they are permanently closed, its a scam auto shop, and onto of it all..the car has nonstop steadily falling apart Lil by little one problem after another, its ridiculous, we're gonna find yall..and we WILL be sueing .

Keeping the 5 star service up after 9 years of incredible service from Toyota Rental Cars. Manager…read moreVictoria is amazing and a primary reason I continue to return and highly recommend. My last rental was a 2021 Toyota Sienna Limited Hybrid with low miles. I reserved the van months prior with them only having one or two in their fleet. The primary reason for a van was to use cargo space for my son's college move-in. Communication was strong from Victoria on a tight timeline of availability. Checkout out of the van encountered an issue with the rear seat that delayed my departure out of town 30 minutes. Ultimately it had to be taken in the garage and roughed up by Victoria who had to break it to fold. So I was told it would not be usable on our family 10 day trip. It was not a deal breaker and we still desired the vehicle. We later needed the rear pop up for friends we made it work. The van performed flawlessly and was extremely comfortable. The gas mileage was a staggering 33 mpg fully loaded. The round trip of over 2300 miles it averaged approximately 35 mpg. This van had all the bells and whistles on it, but ultimately it was the amazing comfort that won out. No soreness after up to 7 hour stretches. The check-in process was smooth by another employee with Victoria in a meeting. They told me an a large adjustment would take place with issues relating to the rear seat. Days later I saw the credit on my card and it was extremely generous and appreciated. I love that Toyota Rental Cars continue to be a 100% Toyota operation with newer low miles cars at a similar price you would pay any where else. If there is one drawback it's hours which have improved. Of course I will return and tell others this is where you go to rent quality automobiles and receive award winning service. Thank you Victoria.

They are always friendly there. They work hard and take care when you get the rental they make sure…read moreyou know all the ends and outs of the car. Thanks.

Although conveniently located, they rarely have your car when you arrive. This might not be a…read moreproblem but the last 3 times I've rented from them, they called "to confirm", implying that they would have the car I reserved, and at the time I reserved it. AGAIN, this has happened the last 3 times in the last year. Due to time constraints in my business travel, I have to leave and go Hertz on Laskin Rd, much more efficient place.

Most responsive enterprise I've dealt with. They actually answer the phone and have very helpful…read moreand efficient employees.

Total Failure. I reserved a full-size SUV from the Laskin Rd VA location one week in advance of a…read moretrip I'm making. The website said a Tahoe, Expedition or similar would be provided. On the Thursday (4-16-2026) before the 4 PM pickup I was called to advise no vehicle was available. So, the late afternoon before expecting to leave on a trip the next morning I am hit with no rental vehicle. TOTAL FAILURE. This has happened before with Enterprise. Do NOT trust them for a second on any important rentals.

I ended up paying $28/day for a week-long rental of a compact car. A little high really…read more PROs: Open Sunday, cleanliness CONs: No pick up service, unfriendly customer service *TIP: if you're new to the area keep an eye out for the rental place because it's easy to miss - looks almost like a large house on the corner of Virginia Beach Blvd and Rosemont.

I rented a car from RIC on a 24-hour rental and returned it within the 24-hour window to the…read moreVirginia Beach location. Because the location was closed, I left the key in the drop box. However, I was charged for a late drop-off under the explanation that this location does not accept after-hours returns. If after-hours returns are not accepted, it is unclear why a drop box is provided. As a frequent Avis customer, I have never encountered this issue before. A 24-hour rental should be honored from pickup to drop-off. I would give zero stars if I could!