Should have read the reviews before I came - I live in California and rent with Avis all the time, but this experience was truly horrible and I would never come back. Extremely rude, unhelpful customer service, not even familiar with their own policies, poor inventory of cars. Go with Hertz or another rental agency nearby. read more

Horrible !! When I received my rental car, it was damaged. I took multiple pictures and videos. I went back in the rental area to confirm that the damages were noted in the system so I won't have issues at drop off. It was not documented on the rental paperwork handed to me and no walk around the car with the worker. I was told by the worker behind the desk that the damages were in fact noted. Well... what a surprise a month later, I received a bill from a 3rd party representing Avis stating the rental had damaged and I was liable. Of course I had to call multiple times and send pictures to verify the damages were there prior to me receiving it. It was time wasted that was unnecessary because of negligence on their end. read more

Avis - Automotive Near Me - Virginia Beach, Virginia

I've rented cars through several agencies before, but I have NEVER had such a terrible experience as I did with AVIS. Alamo, Sixt, and Hertz are all much better choices. AVIS not only charged me for insurance -- two different types -- after I explicitly declined it, but they also charged me $45 for a fuel option I did not agree to. I had opted to return the car full or pay $3.03 per gallon for what I used. I only had the car for a few hours (less than a day) while in town for work and used just 6 gallons. I tried calling multiple times to dispute the charges, each time sitting on hold for over an hour. When I finally reached someone, the customer service was awful. I could barely understand the representative, who first offered me 30%, then 50% off the insurance I never even agreed to. I declined both offers -- I should not have been charged in the first place. Steer clear of AVIS. Alamo will be getting my business again for my upcoming trip. read more

Horrible experience. I made a reservation and received a confirmation immediately. I arrived within 30 min after paying $20 for an Uber and the very rude lady at the desk said she didn't have a car. Supposedly something in the "fine print" said it was not guaranteed. Then why give a confirmation?? It should say pending. She tried calling a different location. I heard her tell the woman she had other cars - I'm sure all upgraded. She didn't offer any to me. Acted very bothered and wasn't the least concerned I now had to find another ride to get to another location. I didn't read the fine print. I accept that. Avis fix your reservation process so confirmation aren't given. It's an hour later and I still haven't received notice a car is actually not available. And teach your employees some manners and customer service skills. No more Avis for me. read more

Hello, they rented a care to someone there using my credit card. I don't live in Virginia.

Good evening, To whom it may concern: Today, January 11, 2025 @ approximately 12:10pm I escorted my husband to Avis Rental after many attempts to resolve his balance on the phone and extend his contract throughout the time of the contract. To timeline the events: On December 13, 2024 a reservation was made online via Priceline and successfully secured a rental Truck contract thru Avis rental located at 3316 Virginia Beach Blvd Virginia Beach, VA 23452 and the original contract ended in December 16, 2024. On December 16, 2025 prior to noon, Michael called and spoke to Avis and extended the original contract to December 27, 2025 (via telephone). On December 27, 2024, Michael went to Avis to pay the balance in full and extend the truck rental for a second time. When he arrived he was informed that they would extend the truck and that he would have to pay the balance at the time of return. A date was not specified nor agreed to for the extension as the inclement weather (snow storm ) affected the safe drive back to return the vehicle. On Saturday, January 11, 2025, around 9am he received a call from Avis stating that the car must be returned by 4pm or there will be additional fees but the details of the additional fees were not clear nor stated. The customer service representatives were extremely rude and they were not helpful to him with working towards a solution. Prior to this morning call from Avis they did not call him stating that he needed to anything to maintain positive status with the rental contract. To his understanding and last contact made with an Avis representative he was in an extended open contract and not given a date or time of when the 2nd extension was due or completed for return. Despite many attempts to resolve the issue over the phone with multiple representatives he was only left in extensive wait times, transferred to other who's just continued to not resolve the problem. Michael offered to pay the current balance in full and extend the contract to refund the truck Monday as the area experienced snow and ended this morning creating hazardous, unsafe road conditions (which were expressed more than once to multiple Avis customer service representatives). From the frustration of not finding a resolution or proper communication about the next steps, Michael drove the rental truck to Avis to get the rental truck back and find resolution. Upon arriving today on 01/11/25, around12:10pm, KATHIE THOMSON, Agency Operator, was observed raising her voice and pointing her finger at Mike. I asked what was the miss understanding and made an attempt to resolve the issue. The Avis staff KATHIE THOMSON, the alleged owner, continued to raise her voice and made it clear she was not interested in helping the customer or finding a solution to the situation. She was only interested in in arguing, debating, and only spent time overtaking Michael and myself in an extremely aggressive tone. She was also smiling and laugh mg at us and was NOT professional at all. When I requested that she slower her tone and stop pointing her finger at Michael she only made excuses for her behavior and continued to be rude towards us. She even shouted out stating, "she makes 450,000 quarter a year and doesn't have time for People like this." What does that mean, people like this? And why does the amount of money she allegedly makes a year have to do with resolving the Truck rental contract which was not documented appropriately. Despite Michael sharing with her that he Never Authorized a one day extension over the phone as the Avis records indicate which are inaccurate. The frustrating events that occurred have created severe mental distress and anxiety and to show a customer a rental contract with a balance over $1400,00 when he was just told over the phone that including the hold on his credit card in file with Avis that an additional $636 was due for the current balance. That he could go to Avis pay the rental balance and renew the contract to only be treated unfairly and then the balance piled on with Late fees which he was not notified of being Late, not ONE call. Thank you for taking the time to read this concern/complaint as this is not what a customer wants nor expects from a company as large as Avis. We have rented May vehicles in the past from many companies and have Never experienced such unprofessional service and NO resolution and stuck with a Large balance out notice or proper explanation. We would like to speak to someone regarding this matter and want to find a solution to this ASAP. We look forward to hearing from you soon and look forward to how we can prevent this from happening again. As a nurse of over 20 years, I understand what Professional ethic means and KATHIE THOMSON is not a positive representation of Avis. Have a great evening, thanks again for your time and we look forward to hearing from Avis. Michael and Melissa read more

I was over charged thousands of dollars for a rental I had for 13 days. They add a bunch of charges that don't make sense I was charged 4,000 to rent a Chrysler 300 for 13 days I signed a rental agreement that was for a mid size car at 60$ a day amd 14.00 for insurance????? And they billed my card without my consent read more

Avis - A dissatisfied customer - Automotive Near Me - Virginia Beach, Virginia

ZERO STARS for this location. I thought this location closed at 5 PM on Sunday, and I arrived right at 4. Then realized the location closed at four, not five... :/ I rent from Avis literally all the time for my job (roughly 5 days out of most weeks)so I thought it might not be unreasonable to expect a little accommodation in customer service. When walked up, looked in and knocked on the door, I actually made eye contact with the person who works there, but they just ignored me. I called the location, of course the employee didn't answer.... I don't think I've ever had an Avis location answer the phone... they let it ring and then you get diverted to their national customer service line. The customer service agent first told me that she'd divert me to another location to return, but once she looked up my reservation, said I couldn't because I was returning the car early... Never mind that I cleared an early return with the agent I spoke with when renting the car! I went back the next morning, was treated even WORSE by the "owner." She said "oh we have a drop box," though it's practically invisible on the side of the building and the door clearly has a sign that says "no after hour returns." (See attached photos). She then CHARGED ME for a rental that was paid for with my Avis points and refused to fix it, saying she was "done with me," and "I could talk to corporate." Well, Kathie, I talked to corporate... actually talked to a very nice customer care rep who informed me your store is not a franchise and you don't "own" anything... I got a refund and my points back. Oh, and they're going to make sure your District Manager is aware of your location's lousy customer service and that you said you were the "owner..." Enjoy. read more

Avis - Automotive Near Me - Virginia Beach, Virginia

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We booked with Dollar and they had given us such a bad experience. Young lady behind the counter at Avis helped us. What a blessing she was. We were in a super clean vehicle. The staff from beginning to the return are friendly, greeted us with a smile and very well organized. I have to thank all of them for all they do. read more

Avis on Virginia Beach blvd and rosemount, whoever the lady who worked today , 2/21, was rude as hell! Not sure if she was racist but she clearly didn't want to give me a rental today. Her customer service was trash and she had no care in her body. Body language was horrible, responses was bad, no eye contact, no compassion. I'll never rent from there and today was my 1st time. She is a bad representation for Avis. Please do personality test before hiring another one of her! read more

We have been renting from Avis for 1 1/2 years now on a Weekly basis. We are no longer renting from them , because we are renting elsewhere now. But, we were getting double charged for a month or two at a time. When we confronted them to get reimbursed they would find a way to explain it away, even though we had proof showing that we were over charged. Then in the past 2 months in order to rent a car we had to pay the rental rate and another $300 dollars on top of that for a deposit just to rent a car. Which we would end up having to pay over $500 each week just to rent a car, even if we extended the rental instead of doing a new rental each week. read more

Do not purchase a AVIS vehicle that is up for sale, anywhere, if you want to avoid the hassle and disconnect with their third party finance team. AVIS doesn't follow-up on anything and is grossly incomplete on the transaction. Communication with AVIS is one way....you are doing all the work. Avis clerks "that isn't my job" My comparison is with my previous Hertz rental car purchase which was professional, smooth, and no third party finance company. Good luck. read more

Submitting on behalf of Paola - Should have read the reviews. Would give zero stars if I could. Rented a car for ONE day to drive down from DC area to VA beach. On the way to drop off the car this morning, before I got gas to fill it back up, I realized it was making a strange noise. The noise if something was dragging on the car. I pulled over and realized the WHOLE UNDERCARRIAGE tray was HANGING and DRAGGING. I immediately googled any possible dangers of driving like this - and found tons of results showing why cars should not be driven like this. I called the Avis store. I spoke to Erica and explained what was going with the car. She told me to drive it back. I explained I didn't feel comfortable driving it, and did not feel it was safe. She told me I had to drive the vehicle back to their location. Left with no other option, I did. I got to the location and Erica began to check the car in. She called the service guy, Greg, to look at the car. She came back in and began to ring me up. Not a word was said to me. I finally decided to break the silence of the worst possible customer service one could receive, and I asked her what she was charging me for. She gave me a print out and said, "This." No explanation, no information verbally communicated- just "this." I asked her why she was charging me for the gas. She said because the tank was half full, and therefore she needed to charge for filling it up and the gas. I told her I couldn't stop to get the gas because of the car and how it wasn't working properly. She told me the car was working and that it was drivable and that if the car was not drivable, I should have called roadside assistance. Somehow, Greg happened to walk in right at that moment and stopped and told Erica the car was in fact not drivable. Erica got so upset that she was corrected, she walked out! She walked out! I stood there wondering wth is happening. Greg walked out after her. I was left alone on the lobby. Erica walked back in and went back to the computer and began punching keys in. I asked for her manager. She told me she wasn't in and she's the only one there. I asked for the manager's name, she told me the owner/manager is Kathie Thompson, and gave me a card with her contact info. I called the number while standing there, and I heard the phone ringing. Turns out the number on the card is for Kathie's number at that site. Why give out a card with phone number where you are not reachable? I should mention that the Nissan Altima that we drove from DC transported my family - including my young daughter and grandchild. If anything would have happened to the car while my young child and grandchild were in the car, then Avis Budget Group would have been held 100 percent liable. The customer service I received from Erica was extremely unpleasant and unprofessional. As I was exiting, I heard her answer a call from a customer. She was practically screaming at them on the phone. Erica should not be working at this type of place. She fails to realize that cars require for all safety points to be taken in consideration. She has a crucial role - to ensure customers are not only happy with service from her employer - but ALSO SAFE. Even the site's service guy/car tech said the car was not safe to drive. She needs to learn how to heed expert advice and if she doesn't know how to she needs to learn. read more

We have been waiting in line. There is no one in front of us. The guy is on the phone on hold. He has not said hello or offered to help us or told us that we would be helped in a few minutes...Now he is off the phone, he does not say hello but asks whether we have seen the sign on the door saying that they don't have cars. Yes, we saw the sign. Doesn't mean I'm going to say "oh well, I guess I'm out my money and I don't get a car." He refused the explain what was going on and would only direct us to a 1800 to call and talk to someone. That person said they could help us at a different location and promised there were cars, but when we called, there were no cars there either. They tried to blame the light rain saying that it must've caused the system to go down. Worst customer experience if my life. read more

me and my husband woke up to find 700.00 took out of out account, bounce out bills, this is crazy, if i could give this place a zero star, i would, now i have to file a claim with my bank, after customer service reported that my rental was turn in and closed out. this place is scammers. do not use this rental company, they are taking unauthorize money out your account, after you use their services, me and my wife are left with bounce bills and no money for food!!!! read more

Worst customer service ever! Three employees gathered at counter. Ignored me and then "asked to you need help you look confused" after taking another client before me. Line was empty when I walked up to pick up reserved car. Very rude and unprofessional. read more

I ended up paying $28/day for a week-long rental of a compact car. A little high really. PROs: Open Sunday, cleanliness CONs: No pick up service, unfriendly customer service *TIP: if you're new to the area keep an eye out for the rental place because it's easy to miss - looks almost like a large house on the corner of Virginia Beach Blvd and Rosemont. read more

I had a rental schedule for pickup Thanksgiving eve at 5pm. When I arrived to pick up my rental. They informed me that the airport was not releasing certain vehicles. My rental a Suburban was included. I asked when did you know this? They Knew this two days ago and never bothered to informed me. I was so pissed off. I had hotel reservations and family plans out of state. All they could say was we are so sorry could we offer you a coupon for your next rental. All my years traveling I never experienced this. I considered Avis a top tier organization. Now I view them as shady and unreliable. Not only did they ruin thanksgiving for us, I paid for one night stay at the Marriott. Avis you official suck! Don't rent at this location go to Enterprise or Hertz. read more

Unbelievable I have rented multiple cars from this location and this time around I did a walk around the car marked damages and checked all exterior. I get home to load the car for a quick road trip and my wife says what happen to the window. I'm confused as ever and I look to see the complete panel of controls to roll the window down was missing and it had white x on it as if it was going to be replaced its now after 6pm so there closed and because its Friday and I needed to go out of town we had to settle. When I returned the car on Monday I told the representative at the front desk what I saw in the car and how it was inconvenient to not be able to roll the window the window down usless I did on the drivers side. I told him it was marked with an White x just like the hood was marked he stated its fine we will take care it no worries. I just got a note in the mail saying were charging your card on file used for your reservation $200 in damages and fees. When I say my jaw dropped and Im speechless still, I legit cannot believe this crap. I called today and he said take it up with customer service we dont handle that here. read more

I was 30 mins late returning a car due to heavy rain on my drive and an accident. When I arrived the door was locked and no one was there to receive the car. I was then informed I would be charged a $55 late fee, nearly the cost of the 24h rental. Avoid Avis/Budget at all costs! read more

Super friendly and helpful guy! Always makes renting here a pleasant experience! Have helped us out tons!

Never rent frm this place....horrible customer service and the cars are in horrible condition!

Had very little choice because Avis is one of the few companies that provide one way rentals unless you are willing to pickup and drop off at an airport. Not friendly and they did not have the car size I had preordered online. I paid the same price for a smaller car and it was musty. I typically rent from Enterprise and now I know why. read more

Worst Customer service I have ever experienced. Not only did they open 1.5 hours late (opened at 9:00 even though 7:30 is posted on the door), the sign on the door says "no after hours drop-off." The guy at the counter had the nerve to tell me that there is a drop-off box on the side of the building. Guess I should have ignored the sign on the sign on the door. Then I was charge an extra $24 damage waiver when I had requested to have that declined. Will never rent from AVIS again. read more