This review is overdue. We are from the U.S. and visited Stockholm in December 2025 for our first time. We had a car rental set to pick up on Christmas Eve and arrived late. There were two EXTREMELY HELPFUL and courteous employees who happened to help us after hours. I cannot tell you how incredibly grateful our family was for their assistance. I don't know the name of the employees who assisted us, but it was a miracle that they were available on that evening, after hours, to help us navigate the process because the self-service kiosk was not working. Thank you, Hertz! Stockholm was beautiful to visit. We look forward to visiting again, read more

Don't trust them. They said they will charge me 110sec (11€ for being the second driver) and they charged me 192€. Almost one month ago and still haven't received my refund. The car had broken front window and was dirty inside. Never again from hertz. read more

Very disappointed by the service at the front desk and in the garage. Unfriendly staff and not helpfull

We rented cars from several different companies during a month-long trip to Germany and Sweden. Our ONLY problem was with Hertz, Master Samuelsgatan 71, in Stockholm. When we returned the car, there was no one there to check it in. You drive through a set of bright lights and they take pictures. We did not see any damage to the car, so imagine our surprise a few days later when we get a text stating that a) the back bumper had a black mark on it and b) the front license plate was bent. Both were items we would have fixed ourselves in 5 minutes had we noticed either. The next surprise came when they informed us that they would be charging us $928 for the "repairs"!!!!! They said the car needed to be taken out of service for several days in order to fix it. We were SHOCKED!! We have tried taking this up with their office and also with our credit card company. The bottom line is that apparently the rental agency "reserves the right" to charge for "damages" - even if the contract was only in Swedish and you have no idea what you're signing. We will NOT rent from Hertz ever again - domestic or foreign. read more

Rented a car on 3rd July 2018 till 10th July 2018 from Hertz Stockholm Central Station and returned to Hertz Oslo Central Station. During the rental signing, I already paid a fee (2400 SEK) for dropping off in another country. Drove it without issues and returned the car on 10th July 2018 with a full tank of fuel and was told by the lady at the Oslo counter that we were all done and I didn't have to sign anything. Fast forward 9 days, I received an invoice from Hertz, and imagine my shock when I saw the rental charge had increased by 15%. Apparently the office did not clock in my return, waited 6 days to drive the car back to Sweden to clock in there. They charged me extra rental from 10th - 16th July and the fuel it took them to drive back (Totally about 1200 SEK). I had to call back to the customer service to get it fixed. Their customer service is only open for 3 hours a day, 4 days a week, so imagine the pain. Long story, but I got a refund in the end, and thought that was the last of it. Today (18th October 2018), I received an invoice from Hertz again, this time charging me for parking and the admin charge of sending me the invoice. Date of parking? 16th July 2018! It is like this company does not have a system of filing their invoices and decided to dig out an old car park charge to send to me, and now I have to wait for that 3 hour window today to call them and undoubtedly be put on hold for half an hour! That is unreasonable and unacceptable! Will I return to hertz again? Probably not, I'd rather give my money to real professionals. read more

Great Hertz office with a very wide range of vehicles in their fleet. This location does not have any vans or trucks due to the office being based in a garage. Quick service and also has a self-service kiosk in the garage for out of hours rentals. All in all, I have never had a bad experience and I rent here multiple times a year. read more