This review is overdue. We are from the U.S. and visited Stockholm in December 2025 for our first…read moretime. We had a car rental set to pick up on Christmas Eve and arrived late. There were two EXTREMELY HELPFUL and courteous employees who happened to help us after hours. I cannot tell you how incredibly grateful our family was for their assistance. I don't know the name of the employees who assisted us, but it was a miracle that they were available on that evening, after hours, to help us navigate the process because the self-service kiosk was not working. Thank you, Hertz! Stockholm was beautiful to visit. We look forward to visiting again,

Don't trust them. They said they will charge me 110sec (11€ for being the second driver) and they…read morecharged me 192€. Almost one month ago and still haven't received my refund. The car had broken front window and was dirty inside. Never again from hertz.

We had a wonderful experience with Avis Rental Car - Stockholm, Sweden. We were assisted by…read moreFarhange, who quickly and efficiently described the available vehicles and was exceptionally professional and kind. Farhange took time to provide us with information regarding the accessories available in the cars, and he had us in and out of the company very quickly. In addition to him being very professional, he was helpful with information regarding some of the sites to see, as it was our first trip to Sweden. FARHANGE provided much better than 5-star services, and we appreciate all his assistance. We loved the car we rented; it was spotless despite inclement weather.

Our entire interaction with Avis/Budget was dismal. We picked up the car at the central location…read morein Stockholm, and were helped by three very young gentlemen who all appeared to be new. They had no idea how to get to the highway out of town, and apparently none of them drove. GPS saved the day to exit the city. Next, we noticed an alert on the dash, which we finally traced to a fuel gauge reading empty! We stopped at a gas station, and learned that the car could run on gas, OR compressed natural gas, and was out of compressed natural gas, which set the alarm, but we could proceed on gasoline. This would have been a good thing for our three agents to have mentioned. When we attempted to return the car 5 days later to the location specified in the contract, we learned that it closed early, as it was a national holiday. We were directed to an alternate site that we were assured was open, but it was closed as well. We were obliged to return the car to the office at the airport 40km away, and take a taxi to our next stop. I used the Avis website to lodge a complaint, and asked to be reimbursed the $60 for the unplanned taxi ride. A week after our return, an additional charge appeared on our credit card for $166, with no explanation, but I suspect it is for delivering the car to someplace other than the original. It has now been 18 days since our return, and Avis has not responded with specifics. We received an acknowledgement of having placed the complaint, but with no specifics. My advice: avoid these amateurs. I have had much better service from Sixt overseas, and regret that I did not take this business to them.