I have used this Enterprise Rent-A-Car twice when my car was at the body shop. The first time I…read moreused them, I was given a rental of a comparable level to my car, so I assumed that would be the same this time, but it wasn't. Not only that, I was given a dirty car. She claimed the marks were from snow. Snow is water, and this was salt, as they did not wash it properly. The tire rims were rusting. The seats and windows were dirty too. Usually rentals have a full tank of gas, and this was at a quarter of a tank. There was an issue with the billing, too. It was not set up to go through the insurance, and they had me as self-pay. I think that is why I got the worst car on the lot. She even commented on that. I'm not sure who was at fault for that issue, but I got it corrected. I did request another car, but I never heard back from them, so the customer service at this branch is lacking. I did not like how it drove, and I could feel every bump in the road, and the steering wheel was too low. It was adjustable but I moved it as far as it would go. I know I never want to own a Nissan, although it could have just been this car. Thankfully, my car was ready 4 days early, and I was glad to get my vehicle back and get rid of the rental. If I need another rental, I will see what other options are available.

I had an extremely disappointing experience at the Enterprise location on Lois Road in Wake Forest…read more From the beginning to the end, this experience was frustrating and far below the level of customer service I would expect from a national rental company. The communication, professionalism, and overall customer service at this location were extremely poor. Every employee I interacted with lacked basic customer service skills and made what should have been a simple rental process unnecessarily stressful. One of my biggest concerns was the lack of communication regarding charges. I was not informed that I was accumulating a balance on the rental until after the balance had already built up. Customers should not be left unaware of charges being added to their account. Clear communication and transparency should be a basic part of the rental process. Additionally, I was provided a vehicle with a low fuel level. I returned the vehicle with the same amount of fuel that was in it when I received it, yet I was still charged an additional $20 fuel fee. This felt unfair and showed a lack of attention to detail and accountability. Unfortunately, my insurance company selected this location, and I wish I had been able to choose a different Enterprise branch. This location has left a very negative impression due to the lack of communication, poor treatment, and unprofessional interactions throughout the entire process. I rarely leave negative reviews, but this experience was unacceptable. I hope management takes the time to address these issues because customers deserve better communication, transparency, and respect. THIS LOCATION SUCKS! PLEASE get some employees onsite that want to be there to provide customers with the customer service we deserve.

Staff was very very friendly, attentive, and made sure I got the vehicle I needed while mine was in…read morethe shop. Their driver (Mr. J) was the kindest soul and I really enjoyed our conversation on the way to pick up my car!

We had a reservation for a minivan to pick up at noon. When we arrived we were informed they did…read morenot have a minivan for us, and one that was retuned had a nail in the tire. When asked why they didn't call to let us know the reservation would not be honored they said they were "swamped this morning". We asked if they could help us secure a minivan at another location and they told us we were on our own.

They billed my insurance company for 13 days rather than the 9 days I had the rental, which is…read morefraud. I have used this Enterprise Rent-A-Car twice now when my car was at the body shop. The first time I used them, I was given a rental of a comparable level to my car, so I assumed that would be the same this time, but it wasn't. Not only that, I was given a dirty car. She claimed the marks were from snow. Snow is water, and this was salt, as they did not wash it properly. The salt stains would have come off if it had gone through a car wash. The tire rims were rusting as the salt was not properly removed from the vehicle that came from the north. The seats and windows were dirty too. It is disappointing that there are no standards to keep anymore at this Enterprise. Usually, rentals I have had in the past came with a full tank of gas, and this was at a quarter of a tank. There was an issue with the billing, too. It was not set up to go through the insurance, and they had me as self-pay. I think that is why I got the worst car on the lot. She even commented on that she would have brought a better car otherwise. I'm not sure who was at fault for the billing issue, but I got it corrected. Why didn't they just call and ask what type of vehicle would meet my needs during the repairs? The Lois Lane Customer Service is nonexistent. I did request another car, but I never heard back from them, even though I was told I'd hear back within regular business hours. Thankfully, my car was ready 4 days early, and I was glad to get my vehicle back and get rid of the rental. If I need another rental, I will see what other options are available with other rental companies. The problem seems to be just this Enterprise location.

Great business to work with. Have used many of their advisor team in the past, and all have been…read morecommunicative and helpful. Would highly recommend.

This service center helped us resolve a significant engine malfunction with our 16-year-old car…read more While I recommend them for technical competence and professionalism, they are wildly expensive. After a timing chain misdiagnosis from another garage--and an insane repair estimate of over $6,000 for timing chain, plugs, and ignition coils--I started calling around and one place recommended a specific mechanic at Christian Brothers who specializes in Infiniti vehicles. I had it towed here, and the mechanic correctly diagnosed the issue as a failed ignition coil--not a timing chain. That correct diagnosis saved me literally thousands. While Christian Brothers Auto. was my "hero" in this instance, it was definitely a "high-cost hero." This place is wildly expensive and arguably overpriced compared to most independent shops. It is my understanding most garages mark parts up about 100% over retail (e.g., a $16 spark plug bills for $32). Everything here was well over 100%, in some cases closer to 400% (e.g., charge $425 for a $115 Hitachi ignition coil, spark plugs over $50 each). I asked for an adjustment on the pricing, and they refused. Also, while many garages will give credit for a diagnostic fee (already higher than most at $199) toward the cost of repairs, Christian Brothers will not. In summary, while I was ecstatic about their correct diagnosis, I was less than enthused about their gold-plated pricing for the work they performed. I strongly recommend Christian Brothers if you have a hard-to-identify issue (at least on an Infiniti), but I would avoid for most routine maintenance, as they are far too expensive.

I discovered this Avis right after the tornado came in April. Our house survived, however power…read morewas out. I sent my kids to visit some relatives with my parents and my van. I needed transportation and every car at Enterprise was gone. I made few calls and found out that Avis had a nice car that I could rent for a couple of days. This Avis is located in the Sears auto care center at Triangle Town Center. It is managed by a very friendly family. My first experience was quick service and great cars. Over Thanksgiving we had to travel to Toronto, Ontario in Canada. I really can not put that kind of mileage on my minivan. We made reservations online for a full size car. When we pulled up, I saw a Lincoln Town car and my husband was already starting to grumble about it. We did the paperwork. Then we went out to inspect the car. It didn't have satellite radio and some other features. My husband pointed those out and then I looked at the SUVs in their lot and I asked the representative how much extra the SUV was above the full size. There was only a $20.00 difference. We saw a Buick Enclave that my husband had previously driven and said was a nice ride. It had some bells and whistles that were nice but most importantly it had captain's seats. I asked if we could get it instead. The rep. said no problem and we had a great vehicle for our 14 hour road trip. Returning was no problem. They don't have a lot of cars at their location but if you reserve over the internet, they will bring it in.

Worst experience I've ever had with Avis did an online request for a vehicle thinking it was for…read moreUber rental 14 days in and never received my refund customer service horrible corporate office telling lies will never ever do business with Avis my next step is for troubleshooter I'm disabled and I need a vehicle and I can't make my appointments

This is the most nickel and dime car rental experience I've ever seen and it will be our LAST with…read moreBudget. You have to PAY EXTRA TO USE THE CRUISE CONTROL, not to mention to link your phone/map to the console display, even for just music or Bluetooth calling features, AFTER booking early and paying extra for a larger non-economy rental. It has to cost them MORE to block these features than they make on the extra miniscule cost of the use of these features by consumers who already have Toyota/Apple accounts... an embarrassing, absolutely SHAMELESS, UNCONSCIONABLE PRICE-GOUGING CASH GRAB by an already unconscionable corporate entity. How American of Budget... way to exploit our already struggling middle class who just want to see their kid play college ball in another state (for a public university already price gouging for a mediocre education that has us in debt. This is exactly what's ruining our economy and embarrassing our culture on the global stage. F&CK budget rental. NEVER AGAIN.

1. Signed up and paid 2 months in advance for a four-day rental. I paid for an economy car; they…read more"upgraded" me to a larger car at no charge. However, that is NOT what I wanted; I'm a small car guy. 2. The final bill was $8.70 MORE than what I paid. I tried to compare the charges so I could identify the changes. The categories don't match! I sent an email to Budget asking them to explain the difference. No response. 3. Also, since they share the facility with Avis and a third rental agency, VERY long lines to sign in. 4. No one present when you turn in the car. 5. Any help required you to be a "member" of their rental community; I had not traveled in three years due to Covid. Strongly suggest finding another rental company at RDU airport.

Gia and the crew at Honest were awesome in getting my issues resolved and getting me back on the…read moreroad. I appreciate their level of professionalism.

I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.