I have used this Enterprise Rent-A-Car twice when my car was at the body shop. The first time I used them, I was given a rental of a comparable level to my car, so I assumed that would be the same this time, but it wasn't. Not only that, I was given a dirty car. She claimed the marks were from snow. Snow is water, and this was salt, as they did not wash it properly. The tire rims were rusting. The seats and windows were dirty too. Usually rentals have a full tank of gas, and this was at a quarter of a tank. There was an issue with the billing, too. It was not set up to go through the insurance, and they had me as self-pay. I think that is why I got the worst car on the lot. She even commented on that. I'm not sure who was at fault for that issue, but I got it corrected. I did request another car, but I never heard back from them, so the customer service at this branch is lacking. I did not like how it drove, and I could feel every bump in the road, and the steering wheel was too low. It was adjustable but I moved it as far as it would go. I know I never want to own a Nissan, although it could have just been this car. Thankfully, my car was ready 4 days early, and I was glad to get my vehicle back and get rid of the rental. If I need another rental, I will see what other options are available. read more

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I had an extremely disappointing experience at the Enterprise location on Lois Road in Wake Forest. From the beginning to the end, this experience was frustrating and far below the level of customer service I would expect from a national rental company. The communication, professionalism, and overall customer service at this location were extremely poor. Every employee I interacted with lacked basic customer service skills and made what should have been a simple rental process unnecessarily stressful. One of my biggest concerns was the lack of communication regarding charges. I was not informed that I was accumulating a balance on the rental until after the balance had already built up. Customers should not be left unaware of charges being added to their account. Clear communication and transparency should be a basic part of the rental process. Additionally, I was provided a vehicle with a low fuel level. I returned the vehicle with the same amount of fuel that was in it when I received it, yet I was still charged an additional $20 fuel fee. This felt unfair and showed a lack of attention to detail and accountability. Unfortunately, my insurance company selected this location, and I wish I had been able to choose a different Enterprise branch. This location has left a very negative impression due to the lack of communication, poor treatment, and unprofessional interactions throughout the entire process. I rarely leave negative reviews, but this experience was unacceptable. I hope management takes the time to address these issues because customers deserve better communication, transparency, and respect. THIS LOCATION SUCKS! PLEASE get some employees onsite that want to be there to provide customers with the customer service we deserve. read more

Enterprise Rent-A-Car - Enterprise location in Wake forest NC - Car Rental Near Me - Wake Forest, North Carolina

I am writing to express my frustration with repeated issues I've experienced with Enterprise locations in the area. This is now the second time I've reserved a specific type of vehicle, only to be notified about an hour before pickup that the car was not available. Most recently, this occurred at the Henderson location. Previously, I arrived in person and was told the vehicle I reserved was not available. Due to that prior experience, I proactively called two days in advance this time to confirm availability. Despite that effort, I was still not informed that the vehicle would not be available until the last minute. I also contacted the Wake Forest locations (Main Street and Lois Road), and both stated they did not have the vehicle type either. This raises a serious concern: why are customers not informed upfront or at the time of reservation that inventory is unavailable? This pattern shows a lack of communication, poor planning, and disregard for customers' time. Reliable service is essential when customers depend on rental vehicles, and these repeated failures have been extremely inconvenient. I would appreciate an explanation of how reservations are handled and what steps will be taken to prevent this from happening again. If you had recalls of cars get replace do not make it a customers problem. read more

While waiting at Caliber Collisions on Lois Lane in Wake Forest, the Enterprise rep showed up. Without introducing herself (neither by name nor by company), she launched into questions about what happened to my car. Given the lack of introduction and the questions about the collision, I thought she was with Caliber Collision, and I considered commenting that she didn't tell me her name, and that I had already gone over everything with another (Caliber Collision) rep. This was disorienting for a customer in the stressful situation of dropping off their car for auto-collision repair. After a while, when she said we would go look at the car, I thought she meant my car, not the rental, as I still thought she was from Caliber and was, therefore, wondering why we were going to do the same thing I just did with the first Caliber Collision rep. I started walking toward my car and it slowly dawned on me she was walking me to the rental. Does Enterprise not train staff to introduce themselves by name and by company?! I liked her personality and demeanor, but this was disorienting, and I would think Enterprise would be more sensitive to customers in the stressful situation of dropping off their cars for collision repair. There's more. It was a good thing I attempted to clean the windshield upon initial startup. (They could not clean the car's exterior given the cold weather and frozen equipment. I was OK with that.) The windshield fluid reservoir was bone dry. (Are you kidding me?!) So, I drove from Caliber Collision to the nearby Enterprise to report this. "Are you sure?" she asked me (same nameless rep). Am I sure? Seriously? She filled the reservoir and returned the car. When I got home and backed into the driveway, the backup camera display was of no help, as they had hastily wiped it "clean." (I am accustomed to relying on the backup camera of my car and that's one of the reasons I paid extra for a premium rental.) Unfortunately, the dashboard display was smeared and rendered the view too murky to be of any help. As if my full-time job and this inconvenience didn't take up enough of my time... I went into the house, got some paper towels and used plain water to wipe the display clean and followed up with a dry paper towel to finish. (No cleaners, as you need to be careful with these display materials that way.) There was a smudge I could not clear. (I don't want them to accuse me of creating the smudge, and they can't blame me for using inappropriate cleaning materials because I used only paper towels and water. And I shouldn't have had to do that in the first place.) Another complaint: When delivering the car initially, she (the unnamed one) said the car smelled "great, not of cigarette smoke." I do not agree that it smelled great. It smells like a chemical air-freshener deodorizer, which I find unhealthy and repugnant. Yet another problem: The front passenger seat has something on it that looks like a small bird dropping. I don't anticipate having passengers, so I'll leave that for them to address when I return it. This all adds up to a significant lack of attention to detail, aka lack of customer service. I've taken photos and reported all of this to my auto insurance provider. At least I won't encounter the problem posted by another customer, where they ended up on Enterprise's DNR list due to failure to pay the bill (which had, in fact, already been paid). In my case, the transaction will occur directly between my insurance provider and Enterprise. But given the other reviews I saw, I don't think the list of complaints is likely to end here. I never had issues at another Enterprise location. I hope Enterprise takes note of this and reaches out to me to do something to make up for this poor experience. I also hope they investigate this location (on Lois Lane in Wake Forest, NC) and take action to clean up their act. I'll post updates -- hopefully with news that Enterprise has taken remedial actions and bumped up my satisfaction level accordingly. read more

I had to come in to get a car after I needed some work done, they were so nice and friendly! Even when I wanted to swap my vehicle for another due to not being my preferred, they were so kind and accommodating! Definitely recommend! read more

Had an excellent rental with Josh. He got me checked in and checked out with minimal delays. He was cheerful, informative and extremely efficient throughout the whole process. When renting I will always take my business to the Lois Lane Wake Forest Enterprise. read more

Just paid $650 for a week for a Chevy Tahoe, and that's at a corporate discount rate I get, and they delivered a vehicle with a crack in the windshield right in the drivers view and when I called they said "well anything less than 6 inches we don't have to get repaired". They also took 40 minutes to bring the vehicle to me after I had actually made a reservation with them to meet me at the repair shop. read more

Enterprise Rent-A-Car - Perfect crack in sight line - Car Rental Near Me - Wake Forest, North Carolina

We've rented cars from this location three times now and have always had excellent customer service. Taylor has helped us each time and she is very professional and always calls to make sure we've been happy with our service. The location is right off of Capital and they have always had a good selection of vehicles to choose from. We've rented a minivan and two different SUV's from them and all of the cars were quite new and had low mileage. And, we always add Sirius satellite, it's a steal at $5.99 per day. Saves our sanity on 8-hour drives! Personally, we recommend this location. Always had a great experience from the fast check in to easy drop offs. read more

The ladies at this particular location handled .my last-minute reservation quickly and with a smile. They treated me fairly and kind! I was treated like I was less than human from the short squat self-proclaimed male at the 5105 capital boulevard location and ultimately choose to tell him he could shove the car where the sun font shine. These ladies were on top of their game and was able to put me in a lively Nissan Altima. Go to this location if you need a car. No disappointments there. read more

Enterprise Rent-A-Car - Car Rental Near Me - Wake Forest, North Carolina

THIS PLACE IS A FRAUD!!!!! I wish I could give these TRASH rental places a negative star. Why do you consistently place cars up for rental that you DO NOT HAVE?!!!!! THERE COULD BE NO GREATER DISRESPECT than FALSE ADVERTISING! As a result I missed a VERY IMPORTANT BUSINESS MEETING and I am SOL for transportation for a business trip that at this point I may have to cancel it which will result in $2K in losses. I am definitely reporting this company to the BBB and will pursue legal action. DEPLORABLE! And then to lie and say you tried to call but had no contact info!!!!!!! You can't even make the reservation without an email and a contact telephone number. FRAUD FRAUD FRAUD! read more

Update: round two- just as easy. Saturday morning is defiantly more busy but these guys were great! Dude to extended stay at Dodge we needed a rental. My mom forgot to call ahead and really wasn't sure when we would need a rental so she just showed up. They worked us right in. They were sweet to her and made the process as seamless as possible. I recommend calling ahead but things happen! & they just rolled with the punches. Thank you Louis Ln! read more

Enterprise Rent-A-Car - Car Rental Near Me - Wake Forest, North Carolina

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Excellent location!Hands down the best car rental experience I've ever had. Jamal and James were very professional, knowledgeable, and helpful! I highly recommend this location anytime you need a rental. read more

Madison, Sam, and Dante were awesome. They helped with all my needs and had wonderful customer service. I would definitely recommend this Enterprise location. read more

Ive been trying to rent a car for over a week. they set me appointments but keep changing them on me because of a "car shortage". Customer service has been rude while dealing with the problem. Tried to say the only time I could get a car was the night of Christmas eve? But I ordered my car on the 21st. When I said I couldn't do that because I celebrate Christmas Eve with my family they said that I would be forced to forfeit my car and wait 4 full days until Wednesday? Then they tried to manipulate me to choose between seeing my family and having a car for the week. The reason I put car shortage the way I did was because they claimed to have cars on Christmas Eve and I had been on the list to receive a car. they weren't able to keep my spot for me and chose to give my car away to someone else. No loyalty, no respect, no customer care. read more

So we rented a 'luxury' vehicle and picked up a Volkswagen Atlas today. No sunroof, and the sound system is very staticky. It started getting static about 15 minutes in and has been off and on for 3 hours. We should have just driven our own car. It was better than this. This is not a luxury ride at all. Very disappointed. read more