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Enterprise Rent-A-Car

2.8 (44 reviews)
Closed 8:00 am - 6:00 pm
Updated 1 week ago

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8 years ago

Enterprise Wake Forest has the best staff! They were extremely helpful with a holiday rental for visiting family.

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

I was very pleased by the GMC Terrain that served me well as a rental vehicle.

Mentioned in 2 reviews

Read more highlights

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.1(14 reviews)
1.9 mi

We've rented cars from this location three times now and have always had excellent customer…read moreservice. Taylor has helped us each time and she is very professional and always calls to make sure we've been happy with our service. The location is right off of Capital and they have always had a good selection of vehicles to choose from. We've rented a minivan and two different SUV's from them and all of the cars were quite new and had low mileage. And, we always add Sirius satellite, it's a steal at $5.99 per day. Saves our sanity on 8-hour drives! Personally, we recommend this location. Always had a great experience from the fast check in to easy drop offs.

I have used this Enterprise Rent-A-Car twice when my car was at the body shop. The first time I…read moreused them, I was given a rental of a comparable level to my car, so I assumed that would be the same this time, but it wasn't. Not only that, I was given a dirty car. She claimed the marks were from snow. Snow is water, and this was salt, as they did not wash it properly. The tire rims were rusting. The seats and windows were dirty too. Usually rentals have a full tank of gas, and this was at a quarter of a tank. There was an issue with the billing, too. It was not set up to go through the insurance, and they had me as self-pay. I think that is why I got the worst car on the lot. She even commented on that. I'm not sure who was at fault for that issue, but I got it corrected. I did request another car, but I never heard back from them, so the customer service at this branch is lacking. I did not like how it drove, and I could feel every bump in the road, and the steering wheel was too low. It was adjustable but I moved it as far as it would go. I know I never want to own a Nissan, although it could have just been this car. Thankfully, my car was ready 4 days early, and I was glad to get my vehicle back and get rid of the rental. If I need another rental, I will see what other options are available.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Enterprise

Enterprise

1.0(1 review)
1.9 mi

They billed my insurance company for 13 days rather than the 9 days I had the rental, which is…read morefraud. I have used this Enterprise Rent-A-Car twice now when my car was at the body shop. The first time I used them, I was given a rental of a comparable level to my car, so I assumed that would be the same this time, but it wasn't. Not only that, I was given a dirty car. She claimed the marks were from snow. Snow is water, and this was salt, as they did not wash it properly. The salt stains would have come off if it had gone through a car wash. The tire rims were rusting as the salt was not properly removed from the vehicle that came from the north. The seats and windows were dirty too. It is disappointing that there are no standards to keep anymore at this Enterprise. Usually, rentals I have had in the past came with a full tank of gas, and this was at a quarter of a tank. There was an issue with the billing, too. It was not set up to go through the insurance, and they had me as self-pay. I think that is why I got the worst car on the lot. She even commented on that she would have brought a better car otherwise. I'm not sure who was at fault for the billing issue, but I got it corrected. Why didn't they just call and ask what type of vehicle would meet my needs during the repairs? The Lois Lane Customer Service is nonexistent. I did request another car, but I never heard back from them, even though I was told I'd hear back within regular business hours. Thankfully, my car was ready 4 days early, and I was glad to get my vehicle back and get rid of the rental. If I need another rental, I will see what other options are available with other rental companies. The problem seems to be just this Enterprise location.

Budget Rent A Car - Inside of vehicle

Budget Rent A Car

1.9(14 reviews)
10.9 mi

These people are pathetic, so unprofessional and deserve zero stars. I had a reservation in advance…read morehad received confirmation number and multiple emails stating we will see you on your reservation date at 10:30 to pay for a ride a hour to their location to be told we are sorry we dont have any cars. Do better or shut your doors. They even were calling the afternoon appointments but not the morning ones , seems that is backwards of what they should have done.

I went on a trip to see a family member dealing with a health issued with some of my family and…read moretheir new baby. Upon picking up the car we did not walk around it because it was raining and he just marked scratches and said I was all good. I got in the car, noticed the gas was only at 3/4 and went to get my family and they noticed it had not been cleaned properly prior to pick up, and the windshield was filthy and we had to clean it prior to leaving on the inside because you couldn't see well out of it at all(especially dark and rainy). I told all of this to him when dropping off the car, and he said okay sorry about that and take care! I hate leaving bad reviews and try to be drama free, but this guy after I drop off the car calls me and tells me there is dog hair in the car and they are going to charge me $450, unless I come back and take it next door to get detailed for $30 bucks and he is trying to be nice. WE DIDNT HAVE A DOG IN THE CAR lol. This guy is a scammer, and I have never been more mad or frustrated in a conversation. Stay away from this place, I was happy to have a 4runner for the space it provided to us for our trip, but wow the customer service, and just scammer mentality there is something I have never experienced.

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Budget Rent A Car - More cat hair

More cat hair

Budget Rent A Car - Stains and cat hair

Stains and cat hair

Budget Rent A Car - Hole in the floor

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Hole in the floor

Budget Rent A Car

Budget Rent A Car

1.5(4 reviews)
5.8 mi

This is the most nickel and dime car rental experience I've ever seen and it will be our LAST with…read moreBudget. You have to PAY EXTRA TO USE THE CRUISE CONTROL, not to mention to link your phone/map to the console display, even for just music or Bluetooth calling features, AFTER booking early and paying extra for a larger non-economy rental. It has to cost them MORE to block these features than they make on the extra miniscule cost of the use of these features by consumers who already have Toyota/Apple accounts... an embarrassing, absolutely SHAMELESS, UNCONSCIONABLE PRICE-GOUGING CASH GRAB by an already unconscionable corporate entity. How American of Budget... way to exploit our already struggling middle class who just want to see their kid play college ball in another state (for a public university already price gouging for a mediocre education that has us in debt. This is exactly what's ruining our economy and embarrassing our culture on the global stage. F&CK budget rental. NEVER AGAIN.

1. Signed up and paid 2 months in advance for a four-day rental. I paid for an economy car; they…read more"upgraded" me to a larger car at no charge. However, that is NOT what I wanted; I'm a small car guy. 2. The final bill was $8.70 MORE than what I paid. I tried to compare the charges so I could identify the changes. The categories don't match! I sent an email to Budget asking them to explain the difference. No response. 3. Also, since they share the facility with Avis and a third rental agency, VERY long lines to sign in. 4. No one present when you turn in the car. 5. Any help required you to be a "member" of their rental community; I had not traveled in three years due to Covid. Strongly suggest finding another rental company at RDU airport.

Enterprise Rent-A-Car - carrental - Updated May 2026

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