I recently had occasion to use this auto rental company while my car was being repaired…read more I was collected from the repair shop and taken to the Enterprise office to choose and collect my rental car. Once my car was repaired I returned the rental directly to Enterprise and was then driven back to the repair shop to collect my car. All in all I received good service and a good clean vehicle from Enterprise and would highly recommend them.

This Enterprise Rent a car was reachable from the phone and helped me with a week long car rental…read morefor a local auto shop body work on my car - someone picked me up from dropping my car off and dropped me off after I dropped off my rental car- and the guys were SUPER nice and polite and caring. Would rent there again! THANK YOU because they were reachable and very thoughtful staff.

Avoid at any cost. They make you look like stupid…read more One hour waiting and NO CAR FREAKING JOKE

I'm going to up my review. So last time I reserved a full size and they gave me a minivan. So…read morelearning from prior experience I called them to confirm my reservation of a minivan for a family vacation. They confirmed on the phone. When I got there they had to pick up from another enterprise. We were going on vacation and so no rush. My daughter really wanted the minivan. Well it came, but the staff was uncomfortable letting us use it (apparently the prior renter dinged it up). So they were extremely apologetic and gave us an upgrade to the suburban instead without additional costs. Like I said. Customer service has been on it lately.

You may want to disregard these poor reviews because they were written over 4 years ago. From my…read moreexperience, seems they cleaned up shop. I had an outstanding experience. I was quickly in to sign some quick paper work. Then quickly out with a new SUV - I was the first to drive it. Nice. And later, when dropping it off, all I had to do was turn in the keys. I appreciate Alamo making the whole process quick and easy. Too bad they'll be out of business upon the advent of self driving cars doing the UBER thing.

If I could give no stars I would. I have always had a great experience with Alamo Rental for years…read more After this last time, I will be taking my services elsewhere. After arriving in White Planes NY we got our luggage and then went over to get in line. The line was already longer than the other places. We stood there for a few, and then a few more. No one was moving one person was working the counter and was taking forever. Three other people were waiting who had already gone through the line and were waiting for them to bring the car up still. The line moved by one person and the other person was up there for at least 30 mins. She was only taking a black car nothing else would work. Really lady kets hole up the line because you want a black car. Why do you need a black car for real, anyway we finally got up to the counter and then went through all the normal stuff. Then they told us that they had to still clean the car and then bring it around. In total, we were there for over an hour to rent a car that was already reserved ahead of time. This was just ridiculous and for someone who is autistic, it was a huge challenge, as well as all the other people that were getting super upset that they also were having to wait for a car this just added to the overstimulating situation that was happening. There has to be a better way to do this that is not so disorganized. Like, Have the customers meet you out in the garage to get their car or talk on the phone when and where to bring the car up. It was not a great way to start or vacation off in NY.

I only rent from this location because of its excellent people. They always take great care of me…read moreand make my experience enjoyable and easy. Rose, thanks so much for your assistance these last few times. You are awesome and I appreciate you thinking of me and your interest to make sure my experience is great. I am also surprised as the last person by the bad reviews. Interesting that some of them have to do more with either car inventory or other national services which are very much not something the individuals at this local venue can control. It would be more fair to separate those from the actual interactions with the lovely people at this location.

The staff are wonderful especially Madge. However Hertz regularly overbooks this site and they run…read moreout of cars. You might have a 2 hour wait or no car at all. What is going on at Hertz? There is no excuse for this. Everyone suffers - both the clients and the staff - for no good reason. Sad.

I just rented an "Exotic class" Mercedes "S" class car, paying about $250/day, and had problems…read morewith the tires which did not stay inflated. The National roadside assistance (seemingly outsourced to a company called Urgently) was useless. We almost froze to death (13 degrees outside). They said they were dispatching a tow truck and uber for us. Neither arrived. We called back numerous times. Useless. Then they said National was "taking ove the case" and I should call the local office at Westchester County Airport but they NEVER ANSWERED THE PHONE despite multiple attempts and trying all of the options provided. Back on the phone with various general phone numbers for National. Hard to get people and, most don't speak English well and seem to have little capability to do anything. I have always liked National because of their staff but this experience is the opposite. Their chat service doesn't work at night! What could be cheaper than manning a chat service at night? And they don't do it. I will never ever rent an expensive car like this through National. They don't have the capacity to manage it. Not to mention this whole experience is ruining a vacation.

Flew in and walked straight to the counter to pick up my car. These smaller airports don't have…read morethe Emerald Isle, rather they have a few keys behind the counter and tell you what they have for you to select from. The guy working the counter seemed to be rushed and not very personable with his approach to customer service. Then when I got outside to get in my car, the folks working the lot had renters bringing cars back stacked up in front of the cars that were being picked up, so a few of us had to wait a while for them to jockey cars around to free up the aisle so I could get out. During this process, I watched the lot guy hit another car and bend the bumpers on both, I sure hope they don't try to blame that on the previous renter! Overall - Poor service and logistics at this location. (Customer service, if you want to talk to me about this rental you reach out to me, don't post the generic reply asking me to contact you - those links don't work!)