In the past, I would have rated this 5 stars without a second thought. I have had good, solid…read moreexperiences here. The staff is friendly as they can be considering how incredibly busy they are. Every time I am in there, they have almost more work than they can handle. This time, I had a mixed experience. It was my first time to purchase optional insurance. I have never had problems or claims and I'm covered through credit card anyway. When they showed me the car and walking through final work, another employee arrived in a new Chevrolet Suburban and offered to me at the same price as the car I would drive. I thought I saw something but shrugged it off. Yes, I did see something. When I checked the Chevy backed in, they quickly found an almost microscopic crack in windshield. I define that as one third length of my pinky nail (I have short nails and average hand size) and maybe 5 hairs wide. No star or point of impact. They said not to worry, I had bought insurance so no problem. Still, that struck me as suspicious. First and only time I buy optional insurance, free upgrade, then they find something small to charge me. I had driven looking in area of "crack" and had never seen it. I spot little problems. Don't take a free upgrade, don't buy insurance. Stick to the basics and you'll be fine with a great experience.

I made a reservation and after customer service confirmed my pickup time, I went to the location to…read morepickup the vehicle and was told they didn't have a vehicle for me. I explained that I had confirmed and reconfirmed the vehicle availability twice with customer service. The man at the desk just laughed at me and said yeah customer service tells everyone the same thing. He was very rude about it. So I asked him to text me if they got a vehicle before the end of the business day. He said he would. Later that afternoon I got a message that they now had my vehicle and to come pick it up. I got there to pick the vehicle up and the exact same thing happened again. No vehicle for me. This time it was the manager laughing and a "I don't care it's not my problem" attitude. Very rude and disrespectful. I told him this was just bad business to bring me in twice and then tell me no once there. I will never use Enterprise again and do not recommend them to anyone.

I have had nothing but awesome experiences renting from location. I don't have the need to rent…read morecars very often but EVERY time I rent from National at Monroe'a airport I receive excellent customer service and a fair price. My most recent rental was perfect! Leah was professional, efficient and helped us find the car we needed. I highly recommend Leah and the National Rental Car group at Monroe's airport. Thank you!

No Emerald Aisle here but great customer service at the counter which is located across from…read morebaggage claim. I'm not a fan of letting them pick my vehicles out for me but the Ford Expedition was perfect for this short trip and I'm sure I could of switched it out if I had wanted to. All the cars are located across the street on a unsupervised lot so returning your vehicle takes little extra effort on your part so allow yourself enough time - check the mileage and return the keys to the counter and of course let them know if you've returned it with a full tank of fuel, they'll verify the mileage and fuel level at some point and charge your card the difference if you're wrong, it pays to spend a few extra minutes to ensure you've collected all your belongs or you'll have to walk all the way back. Over all a pretty good experience...

I rented a vehicle due to the air being on the fritz in mine. I reserved a mid-size vehicle, Toyota…read moreCorolla type. However, when I arrived, I was put in a Kia Soul because they did not have a mid-size vehicle available. This is why they are getting only 4 stars. I requested what I requested to save on gas and would have appreciated a heads up so I could have checked at other locations. The service I received from Stephen and his colleague, whom I unfortunately did not get his name, was excellent. They were so friendly, courteous, and professional. My friend's truck died in their parking lot, and they were so sweet about her leaving it there while we went to get help. They even apologized that we pushed it out of the road and admonished us for not getting them to help us. 5 stars to them as people, I will definitely rent from this location again.

Very poor service! The workers are extremely unprofessional. Refused to honor corporate code even…read morewith name tag. Wanted conference itinerary. Will not do business with this Enterprise location.

Chances are you will not need a rental car very often... but when you do, you need to see Destiny,…read moreand her crew, at the Ruston Hertz Rent A Car. They bring their "A-Game" always.

I just tried to rent a car from here with no luck. I called yesterday and tried to reserve a car…read morethe lady told me she had one available and I did not need a reservation. When I showed up this morning not only did they not have a car but they kind of gave me a hard time about not having a reservation and acted dumb and yes ma'amed and no ma'amed until I wanted to pull my hair out.

Best experience at a rental company! Very knowledgeable of their inventory and will get you in and…read moreout quickly!

Do not rent from this car rental, which is known as Budget rent a car and Avis rent A car at the…read moreMonroe Louisiana airport. It is owned by Jonathan Scoggin 318-631-1839. He will not honor the rate that you have confirmed and printed online. He does not honor their word, because he says he is an individual business and doesn't have to follow Avis or Budget rules. THINK TWICE, THREE TIMES, FOUR TIMES AND THEN GO TO NATIONAL, ENTERPRISE OR HERTZ. THEY WILL TAKE CARE OF YOU VERY WELL, AS BUDGET AND AVIS DO NOT.

I rented a car from Budget at the Monroe, La. airport. Hours after returning the car I received a…read morecall asking if I had left a coin purse. Turns out my Louis Vuitton wallet had fallen under the front seat. The person checking/cleaning the car turned the wallet in to the service counter. Manager Victor C. returned the wallet to me via FedEx 4 days later. What an awesome team!!! I will definitely rent from Budget again.

Thank God for Liyah! She is my Angel when it comes to me having to rent a car. She takes a little…read moreof my stress off. I just want to say thank you very much!

From the owner: Need a rental car in Bastrop, LA? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Bastrop location today.

After 4 flight delays, got into Monroe at 11:30pm. Rental desk was closed, customer support was…read moreclosed, no way to pick up the car I had reserved. There was a different company open that they easily could have left the keys with, but they did not. Had to call a rideshare to get to the hotel. They do not open until after I should be working tomorrow. Website said they know that delays happen, they had my flight info and should have made arrangements for me to still get my car. Very disappointing experience.

This is the Airport location…read more They gave me a Ford Taurus which I promptly put 200 miles on. The car was clean with low miles. The staff were friendly.