I have had nothing but awesome experiences renting from location. I don't have the need to rent…read morecars very often but EVERY time I rent from National at Monroe'a airport I receive excellent customer service and a fair price. My most recent rental was perfect! Leah was professional, efficient and helped us find the car we needed. I highly recommend Leah and the National Rental Car group at Monroe's airport. Thank you!

No Emerald Aisle here but great customer service at the counter which is located across from…read morebaggage claim. I'm not a fan of letting them pick my vehicles out for me but the Ford Expedition was perfect for this short trip and I'm sure I could of switched it out if I had wanted to. All the cars are located across the street on a unsupervised lot so returning your vehicle takes little extra effort on your part so allow yourself enough time - check the mileage and return the keys to the counter and of course let them know if you've returned it with a full tank of fuel, they'll verify the mileage and fuel level at some point and charge your card the difference if you're wrong, it pays to spend a few extra minutes to ensure you've collected all your belongs or you'll have to walk all the way back. Over all a pretty good experience...

I rent cars weekly for work and this is without question the worst experience I've had…read more It started with the ever annoying late show. Along with two others, I had an 8:00am (opening time) reservation. At 8, no employee could be found. There was the "out moving cars" sign posted, the rental car equivalent leaving the light in and a spare set of keys on the desk so your boss thinks you're still around. We walked outside, to the tiny rental lot, and to none of our surprise, she was nowhere to be found. Around 8:20, she leisurely walked in and started her day. Everything seemed relatively normal, I got my keys and went on my way. I get to the car, and it's filthy, oily French fry fingerprints on all of the surfaces. I walked back in and sort of cut in line and asked for some wipes, she rudely shouted "you're going to have to wait a minute", I said I've already waited 20. Needless to say, it went downhill from there. She eventually walked outside and lazily wiped it down with dry paper towels, all while cursing, complaining and denying seeing anything to clean up. Class act Enterprise, thanks for the enjoyable experience. The big take away, in the middle of this Covid-19 thing, while your competitors are thoroughly cleaning cars, handing out extra cleaning supplies to renters, and doing all they can to ensure customer confidence and safety, you're handing out dirty cars and wiping them down with dry paper towels.

Great service every time ! I always have a nice car and the ladies up front are great and the…read moremanager is awesome.

After 4 flight delays, got into Monroe at 11:30pm. Rental desk was closed, customer support was…read moreclosed, no way to pick up the car I had reserved. There was a different company open that they easily could have left the keys with, but they did not. Had to call a rideshare to get to the hotel. They do not open until after I should be working tomorrow. Website said they know that delays happen, they had my flight info and should have made arrangements for me to still get my car. Very disappointing experience.

This is the Airport location…read more They gave me a Ford Taurus which I promptly put 200 miles on. The car was clean with low miles. The staff were friendly.

I just tried to rent a car from here with no luck. I called yesterday and tried to reserve a car…read morethe lady told me she had one available and I did not need a reservation. When I showed up this morning not only did they not have a car but they kind of gave me a hard time about not having a reservation and acted dumb and yes ma'amed and no ma'amed until I wanted to pull my hair out.

Best experience at a rental company! Very knowledgeable of their inventory and will get you in and…read moreout quickly!

In the past, I would have rated this 5 stars without a second thought. I have had good, solid…read moreexperiences here. The staff is friendly as they can be considering how incredibly busy they are. Every time I am in there, they have almost more work than they can handle. This time, I had a mixed experience. It was my first time to purchase optional insurance. I have never had problems or claims and I'm covered through credit card anyway. When they showed me the car and walking through final work, another employee arrived in a new Chevrolet Suburban and offered to me at the same price as the car I would drive. I thought I saw something but shrugged it off. Yes, I did see something. When I checked the Chevy backed in, they quickly found an almost microscopic crack in windshield. I define that as one third length of my pinky nail (I have short nails and average hand size) and maybe 5 hairs wide. No star or point of impact. They said not to worry, I had bought insurance so no problem. Still, that struck me as suspicious. First and only time I buy optional insurance, free upgrade, then they find something small to charge me. I had driven looking in area of "crack" and had never seen it. I spot little problems. Don't take a free upgrade, don't buy insurance. Stick to the basics and you'll be fine with a great experience.

If I could give 0 stars that's what they'd get. There is no need to "reserve a vehicle" because…read morethey NEVER have what you have reserved even if you verified you will be there and they promised it would be there. Wish there were other companies I could rent from near me.

This Hertz location was extremely helpful with my rental experience. There was a lot of confusion…read moreand chaos on my end due to having been in two car accidents in just twenty short minutes. The manager at this location was very well educated on all topics discussed and even went out of his way to do research on some things I needed to finalize my rental. He was very well spoken about his policies and stuck to them! I appreciated this service even more because it took quite a bit of time to get my reservation complete, about two hours. We had great conversation and felt like we weren't bothering anyone by being there for so long. I'm just passing thru town and just so happened to have stumbled into this Hertz location. BUT, for anyone looking for a trustworthy, reliable, and honest company I HIGHLY recommend this location The manager Chris Ducote was COOL as heck! He really made it so comfortable and easy to get things done! If I could give 10 stars I would! I really appreciate good customer service!!!

One person operation. Great service and friendly service for this small airport. Second time…read moreI've been here.