I rented a vehicle due to the air being on the fritz in mine. I reserved a mid-size vehicle, Toyota…read moreCorolla type. However, when I arrived, I was put in a Kia Soul because they did not have a mid-size vehicle available. This is why they are getting only 4 stars. I requested what I requested to save on gas and would have appreciated a heads up so I could have checked at other locations. The service I received from Stephen and his colleague, whom I unfortunately did not get his name, was excellent. They were so friendly, courteous, and professional. My friend's truck died in their parking lot, and they were so sweet about her leaving it there while we went to get help. They even apologized that we pushed it out of the road and admonished us for not getting them to help us. 5 stars to them as people, I will definitely rent from this location again.

Very poor service! The workers are extremely unprofessional. Refused to honor corporate code even…read morewith name tag. Wanted conference itinerary. Will not do business with this Enterprise location.

In the past, I would have rated this 5 stars without a second thought. I have had good, solid…read moreexperiences here. The staff is friendly as they can be considering how incredibly busy they are. Every time I am in there, they have almost more work than they can handle. This time, I had a mixed experience. It was my first time to purchase optional insurance. I have never had problems or claims and I'm covered through credit card anyway. When they showed me the car and walking through final work, another employee arrived in a new Chevrolet Suburban and offered to me at the same price as the car I would drive. I thought I saw something but shrugged it off. Yes, I did see something. When I checked the Chevy backed in, they quickly found an almost microscopic crack in windshield. I define that as one third length of my pinky nail (I have short nails and average hand size) and maybe 5 hairs wide. No star or point of impact. They said not to worry, I had bought insurance so no problem. Still, that struck me as suspicious. First and only time I buy optional insurance, free upgrade, then they find something small to charge me. I had driven looking in area of "crack" and had never seen it. I spot little problems. Don't take a free upgrade, don't buy insurance. Stick to the basics and you'll be fine with a great experience.

I made a reservation and after customer service confirmed my pickup time, I went to the location to…read morepickup the vehicle and was told they didn't have a vehicle for me. I explained that I had confirmed and reconfirmed the vehicle availability twice with customer service. The man at the desk just laughed at me and said yeah customer service tells everyone the same thing. He was very rude about it. So I asked him to text me if they got a vehicle before the end of the business day. He said he would. Later that afternoon I got a message that they now had my vehicle and to come pick it up. I got there to pick the vehicle up and the exact same thing happened again. No vehicle for me. This time it was the manager laughing and a "I don't care it's not my problem" attitude. Very rude and disrespectful. I told him this was just bad business to bring me in twice and then tell me no once there. I will never use Enterprise again and do not recommend them to anyone.

I have had nothing but awesome experiences renting from location. I don't have the need to rent…read morecars very often but EVERY time I rent from National at Monroe'a airport I receive excellent customer service and a fair price. My most recent rental was perfect! Leah was professional, efficient and helped us find the car we needed. I highly recommend Leah and the National Rental Car group at Monroe's airport. Thank you!

No Emerald Aisle here but great customer service at the counter which is located across from…read morebaggage claim. I'm not a fan of letting them pick my vehicles out for me but the Ford Expedition was perfect for this short trip and I'm sure I could of switched it out if I had wanted to. All the cars are located across the street on a unsupervised lot so returning your vehicle takes little extra effort on your part so allow yourself enough time - check the mileage and return the keys to the counter and of course let them know if you've returned it with a full tank of fuel, they'll verify the mileage and fuel level at some point and charge your card the difference if you're wrong, it pays to spend a few extra minutes to ensure you've collected all your belongs or you'll have to walk all the way back. Over all a pretty good experience...

I don't usually leave negative reviews, but I feel it's important to share my experience with…read moreCulp's Automotive. I brought my car in because the check engine light was on. They kept my car for about a week, and during that time I had to spend a significant amount of money on Ubers and Lyfts because I had no vehicle. I was repeatedly told they were waiting on a part that hadn't arrived. Eventually, they called to say my car was finished. I paid approximately $2,000 and was waiting for them to bring my car around. After about 20 minutes, they came back and told me they actually needed to order another part but I could drive my car for now. The check engine light was still on. It took about another week for that part to arrive. Then I was told it would cost around another $2,000. At that point, I tried to work out some kind of solution or discount with them because of everything that happened. As of the time I'm writing this review, I have not received a response despite attempts to follow up. What disappointed me most was the communication throughout the process. Being told my car was finished, paying for the repair, and then finding out more repair parts were needed. Combined with the delays, additional transportation costs, and the lack of follow-up afterward, this was not the level of service I expected. This review reflects my personal experience. I hope the shop is able to improve its communication and customer service going forward.

I have been taking my vehicles to them since they open their doors in the mid 90s. I have always…read moregot great results. They are very professional. They are always genuinely concerned for the well-being of the customers. They take pride in what they do and it shows in the work that they provide for their customers and their vehicles. I would recommend them to anybody 100%. They are good Christian people. I Love them. I consider them

One person operation. Great service and friendly service for this small airport. Second time…read moreI've been here.

This Hertz location was extremely helpful with my rental experience. There was a lot of confusion…read moreand chaos on my end due to having been in two car accidents in just twenty short minutes. The manager at this location was very well educated on all topics discussed and even went out of his way to do research on some things I needed to finalize my rental. He was very well spoken about his policies and stuck to them! I appreciated this service even more because it took quite a bit of time to get my reservation complete, about two hours. We had great conversation and felt like we weren't bothering anyone by being there for so long. I'm just passing thru town and just so happened to have stumbled into this Hertz location. BUT, for anyone looking for a trustworthy, reliable, and honest company I HIGHLY recommend this location The manager Chris Ducote was COOL as heck! He really made it so comfortable and easy to get things done! If I could give 10 stars I would! I really appreciate good customer service!!!

Do not rent from this car rental, which is known as Budget rent a car and Avis rent A car at the…read moreMonroe Louisiana airport. It is owned by Jonathan Scoggin 318-631-1839. He will not honor the rate that you have confirmed and printed online. He does not honor their word, because he says he is an individual business and doesn't have to follow Avis or Budget rules. THINK TWICE, THREE TIMES, FOUR TIMES AND THEN GO TO NATIONAL, ENTERPRISE OR HERTZ. THEY WILL TAKE CARE OF YOU VERY WELL, AS BUDGET AND AVIS DO NOT.

I rented a car from Budget at the Monroe, La. airport. Hours after returning the car I received a…read morecall asking if I had left a coin purse. Turns out my Louis Vuitton wallet had fallen under the front seat. The person checking/cleaning the car turned the wallet in to the service counter. Manager Victor C. returned the wallet to me via FedEx 4 days later. What an awesome team!!! I will definitely rent from Budget again.

Con artists and liars If I could rate this place with a zero…read moreI would. First I would like to start by saying I purchased my vehicle and haven't even owned it a month and they do not stand behind their vehicles like they claimed they do and that I couldn't believe I haven't even had my truck a month and I had to pay to fix multiple issues already. I have screen shots from conversations where they told me they would not be helping me pay to fix the truck and where they told me more lies

Had an awesome experience with Extreme Cars and Trucks on Cypress in West Monroe. Bought a 2012…read moreJeep, had a little hiccup with a tire and they were right on it. Couldn't ask for a more helpful and super salesman than Dave Burchard...and I got a steal of a deal.... So if you're looking for a deal give Dave a call. You'll be glad you did. I know I am !!!!!

I rent cars weekly for work and this is without question the worst experience I've had…read more It started with the ever annoying late show. Along with two others, I had an 8:00am (opening time) reservation. At 8, no employee could be found. There was the "out moving cars" sign posted, the rental car equivalent leaving the light in and a spare set of keys on the desk so your boss thinks you're still around. We walked outside, to the tiny rental lot, and to none of our surprise, she was nowhere to be found. Around 8:20, she leisurely walked in and started her day. Everything seemed relatively normal, I got my keys and went on my way. I get to the car, and it's filthy, oily French fry fingerprints on all of the surfaces. I walked back in and sort of cut in line and asked for some wipes, she rudely shouted "you're going to have to wait a minute", I said I've already waited 20. Needless to say, it went downhill from there. She eventually walked outside and lazily wiped it down with dry paper towels, all while cursing, complaining and denying seeing anything to clean up. Class act Enterprise, thanks for the enjoyable experience. The big take away, in the middle of this Covid-19 thing, while your competitors are thoroughly cleaning cars, handing out extra cleaning supplies to renters, and doing all they can to ensure customer confidence and safety, you're handing out dirty cars and wiping them down with dry paper towels.

Great service every time ! I always have a nice car and the ladies up front are great and the…read moremanager is awesome.