Chances are you will not need a rental car very often... but when you do, you need to see Destiny,…read moreand her crew, at the Ruston Hertz Rent A Car. They bring their "A-Game" always.

I have had nothing but awesome experiences renting from location. I don't have the need to rent…read morecars very often but EVERY time I rent from National at Monroe'a airport I receive excellent customer service and a fair price. My most recent rental was perfect! Leah was professional, efficient and helped us find the car we needed. I highly recommend Leah and the National Rental Car group at Monroe's airport. Thank you!

No Emerald Aisle here but great customer service at the counter which is located across from…read morebaggage claim. I'm not a fan of letting them pick my vehicles out for me but the Ford Expedition was perfect for this short trip and I'm sure I could of switched it out if I had wanted to. All the cars are located across the street on a unsupervised lot so returning your vehicle takes little extra effort on your part so allow yourself enough time - check the mileage and return the keys to the counter and of course let them know if you've returned it with a full tank of fuel, they'll verify the mileage and fuel level at some point and charge your card the difference if you're wrong, it pays to spend a few extra minutes to ensure you've collected all your belongs or you'll have to walk all the way back. Over all a pretty good experience...

I give ZERO stars. Looks like lots of folks on yelp have had my same experience…read more I made a reservation with Enterprise a week in advance for a visit with a customer. We flew into Ruston, LA and got an Uber to the Enterprise office because they inspired very little confidence when I asked them to schedule a pickup from the airport. When I got to Enterprise, they didn't have any cars available. Whatever....I figured I would just Uber to the hotel and Uber back once it was ready. I stayed 2 nights and called Enterprise multiple times and NEVER got a car. Huge embarrassment with my customer. That's the short version. Now, I've called corporate multiple times to file a complaint and have yet to receive a response. They just don't care AT ALL. Do yourself a favor and take your business elsewhere.

How come my reservation said will have a car today. And no one has called me all day to tell me…read morethat they didn't get 1 turned in to even rent out. Waited till 5:00 p.m and was told to just wait. Stuck in Ruston and I live in Monroe. No problem with this?

These people are great! Several members of my family, including my daughter, have bought cars at…read moreU-Save and they have been very pleased. I rented a car from them and was very pleased. I also use their car cleaning/detailing services (they will customize the job to my needs - in a rush and just want a quick wash and vacuum? No problem. Want the works? They're ready.)

I just tried to rent a car from here with no luck. I called yesterday and tried to reserve a car…read morethe lady told me she had one available and I did not need a reservation. When I showed up this morning not only did they not have a car but they kind of gave me a hard time about not having a reservation and acted dumb and yes ma'amed and no ma'amed until I wanted to pull my hair out.

Best experience at a rental company! Very knowledgeable of their inventory and will get you in and…read moreout quickly!

There is no one there when you need a car. I would not even give them a star. I tried calling since…read morethey were suppose to be open at 8:00! It's 9:44 no one is here. I am over this place! No one there to answer the phone or to rent you a car!!! I do not recommend this place!!!

my whole experience with Enterprise can be summed up like this: no branches in this region has…read morecustomer service skills whatsoever. Having an appointment doesn't matter. I believe they consider it a guideline rather than a concrete time.... While the customer is led to believe otherwise. Most of my dealings was with the magnolia location although my appointment was with this location. The one thing I can't fault this particular location with is: they moved all their people to the magnolia location which leaves their customers in a lurch. I'm sure that wasn't this branches decision but someone else's. But what I can fault this location with is this: I called all day Friday and have the call logs to back me up, to confirm this appointment with the branch... because that's what everything online says to do (my appointment is/was today) but no one answered and there is no way to leave a message. So guess what "it's transferred to the nearest branch"... I'm assuming magnolia but who knows at this point and they also didn't answer the phone. Of course the customer service person I talked to on the 1800 number pointed this out to turn this whole situation back on me... and my response was I did TRY. But you can't blame me when your company's staff doesn't answer the phone. Having a reservation is usually a measure taken to prevent situations like this... but unfortunately that's not the case at all with Any of the Enterprise branches I have been in contact with today to find out LITERALLY A REASONABLE TIME FRAME OF WHEN I CAN PICK UP MY Rental car. They are blaming short staffing... and I get that. 100%. But customer service is letting the person with the reservation know that there is a delay, it's being understanding.... But oh well, what do I know? I'm just the customer who is still without a car ‍ and Im not even complaining to get an upgrade or a freebie. I just wanted to know when to expect my rental car because I have an appointment set with the shop as well. I have a life outside of this with kids. So having a realistic time frame was important to me. key elements to take from this: this location does not pick up the phone, they have only one person in house today at least and it sounds like most of the time since they are playing "musical" locations instead of chairs, don't expect a reservation to matter to them, and just don't book an appointment- you'll keep it, they will not. Short staff is a problem that I understand. But not having customer service in the service field- that I do not understand. That and not having a way for someone to leave a voicemail... especially is short staffing is the issue ‍