5 stars for Gary, who was the only one with the initiative to solve the problem. Nice contrast to…read morethe lady at the desk who showed disrespect and indifference to the customer and the issue. I booked the reservation this morning, and also used my credit card to secure the reservation to prevent exactly what happened from happening. Neevrtheless, when I arrived, the lady told me they had no cars. She then said she could cancel my reservation and I could try again tomorrow. Ridiculous and unsatisfactory. If I needed the car tomorrow, I wouldn't have booked the car for today returning tomorrow.

Efficient Clean vehicles…read moreNo issues picking up or returning Why do posts need at least 85 Characters seriously ??

This is my go to car rental spot! They always have great car options, quick service, and the online…read moreprocess makes it an easy transaction for me. The thing I like most is the find various was to provide discounts whether your are an AARP cardholder or an Amazon Prime member...there's some kind of perk available. I normally pick my car up from the downtown location. The staff there are super cool. It's always a welcoming environment. The cars are super clean on pickup and gassed up, ready for rental. But, again I say Avis has always been easy and convenient for me. This is from now on my go to spot!

After a a tire blew out in Steele MO, and calling roadside assistance. They couldn't find anyone…read moreto help, but fortunately we were able to change tire. Roadside assistance then said we could exchange our vehicle at the Memphis airport and made a reservation for us. We showed up and there were plenty of like vehicles, but the Memphis Avis would not let us have one because we were dropping in Dallas. Unbelievable poor customer service. Heading through Little Rock and hoping for a better experience.

Unprofessional, dirty and smelly cars. Booked a luxury car, similar to an A6, 5 series or higher…read more They give me an a3 that smells like pot. I tell the attendant, he says they're the same thing??? Factually it's not the same nor are they the same price. He offers 2 cars which are not as nice as what I rented and says "well pick because this is all we got". Picked the other car and that one smelled like cigs. Ended up getting a Durango and had them change my rate. Also called earlier in the day to make sure they'd be open at 12:30am when I land, waiting 5 min and they hung up on me. Called again to no answer. Every other location was great but this location is absolute trash

I rented a car here and we picked it up my wife and I on June 30th 2025 what made it amazing was…read moreKaja. She was my initial agent and my first interaction with the organization and it was an excellent experience overall the vehicle and the team members were exceptional and their level of customer service. Upon my return there was a gentleman by the name of Curtis he was amiable he was pleasant and he had an excellent amount of customer interaction and made sure that I got an excellent feel for the city of memphis. Everyone I encountered in this location were great ambassadors for the city it gave me a different perspective and I was happy to use national car rental will definitely use them going forward on more of my business trips.

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!

Our experience with this location was amazing!! Can't say the same for Enterprise overall…read more We reserved for a one way, out of state rental. Found out that Enterprise does not allow the use of a debit card for that type of rental. We don't use credit cards! We have not used a credit card in years. We had to find someone we knew in this area to bring us a CC, so we could get home. But the location manager was great. He worked with us the best he could. He was patient as we complained about corporate. Thank you Jacob!! You went above and beyond. Enterprise do better!!

I've read other reviews, and almost had a similar experience, but things ended up working out…read moreincredibly smoothly! It's summer 2024 and I am here to say that they are good! Although the lot was smaller, the service was expedient and customer service was great! I had a rental request sent in by my insurance and they initially told me that they could not help me, as I had called weeks prior but was just now able to take my car in. I'd have to wait until next week (this is a Friday we're talking about now) despite me not having a ride at that time. I called them back about a hour later, and Agent Nick searched again and within a wait of about 10 minutes, he had secured a car for me! I guess it may depend on the agent you're speaking with at the time, but he was polite and very helpful. When I went in (within 3 hours), I was greeted and service was very hospitable from the agent working with me, though I did not get his name. I'm so grateful they were able to help during this stressful period and definitely deserve a try!

Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

Other than, the extremely long wait which was about an hour and half, everything else was nice…read more The lady who checked me in, was very nice but thought that I was probably a youthful human trying to get a car. She questioned me to be sure I was me, even after printing out the documents and while holding my ID and my real credit card. She asked me a couple of times , my information as stated on my ID and on the paperwork. I prepaid for everything, weeks before my arrival therefore, I'm not sure why she treated me like I was trying to break into ft Knox. I low-key wished that everyone was like her because, she was very professional and did her job as if, she owned the joint. If everyone were like her, we'd never have fraud going on. I noticed that she didn't treat others this way which was a little questionable but I could only think that it was probably because I appeared to be a youthful human trying to rent a vehicle under someone else. I didn't take it Personally but did wonder why me. Lol The 2 lady's who worked this shift, were moving as quickly as possible. It was nice that a 3rd fella joined the 2 ladies to help speed up the line because that was a super long wait. They all deserve 7 weeks off with pay honestly because they worked hard! I tried to "skip the counter" as I always do when renting vehicles but, it never works online when signing up with Alamo and on top of that, I find that, you still have to go to the desk to go over everything again anyway... please fix this system before the winter Holidays. Sheesh! It's really nice when you're able to skip the line and walk right out to get your vehicle! I found that no one was able to sign up during this trip and that we all had to wait in line to greet our car and keys I was grateful to be able to get into a brand new vehicle with only 7 miles on it! I was the first to drive it and loved it!!! When I walked out to get the vehicle, the car attendant was bringing a car up to another customer but made me walk all of the way to the front of the garage after pointing for me, to go get my vehicle. WOWWW!!! I was like, "oh so you're really going to make me walk all of the way over there with my broken wheel suitcase, and carry on bag, to get my rental" lol What a rough experience!!! Happy it was a brand new vehicle #Blessed #Blessed I will definitely need to look more grownup returning here, so that, these humans respect their elders sheesh!!! The only problem was that as I was driving out of the airport and already on the freeway, I noticed that the hood was up, in which, I ended up having to get off in a sketchy part of town to close it, at a gas station surrouned by police who weren't in site. A homeless guy sitting on the step in front of the caios seen me get out of the car and told me to be careful because, someone might kiss me, but take the car. Lol I shut the hood down, locking it, and jumped back into the suv and zoomed outta there fast, quick and in a hurry! It was super late/ early morning out and humans were coming from bars and clubs I reckoned. The SUV itself was nice and served it's purpose. I'd rent with ALAMO again as I've done many of times but next time, I'll try to look more grownup, to avoid the interrogation. Lol I'm just glad that our plane landed before closing time because Alamo was closing as I was leaving in the rental. The lady at the gate who checked me out of the lot, was amazing and such a sweet human. She deserves a year off with pay because she was just a great soul. I'll be returning and when I do, I'll try to get there earlier. Hopefully by then, the "skip the line" will be working properly without pause. Thanks to the entire crew except for MRS YOUR CAR WAY OVER THERE, GO GET IT I would've given you guys 5 stars had " skip the vounter" worked

Every time I need to rent a car at Avis this location never disappoints me. I had the honor and…read moreprivilege of meeting the owner. He's extremely knowledgeable, professional and very customer service oriented. When I first walked through the door I had a attitude because of something which didn't have anything to do with this business. The owner continued to be kind and helpful to me with a smile. Once I finally calmed down and apologized to him for my behavior. He thanked me for apologizing and told me it was nice of me to apologize. The business was clean and my car was extremely clean also. I love this particular location because it's close to my home. Due to my overall experience from beginning to end being exceptional I informed the owner he now has a customer for Life and I definitely rent a great of cars for personal and business purposes. Take my word Cordova whenever you need a rental please contact Avis at this location.

Had a nearly identical experience to Kimberly B. & Michelle C. Made a reservation a week in…read moreadvance, via Kayak, having already paid in full to pick up a car from this location. When we arrived they told us they did not have a car for us and that there was nothing they could do. Prior to picking up the rental car we received multiple confirmation & reminder emails telling us to pick our car up. They made no attempt to email us beforehand and let us know that there was a lack of availability on their end. Additionally, once they told us they did not have a car for us they did not offer to give us a refund (until I asked about it) or help in any way other than saying "you can try calling this 1-800 number to get a refund". The next several hours were spent attempting to get a refund from the Avis 1-800 number and locating another rental car at a different location so that we could get on with our travel plans. A terrible way to start a road trip and a baffling customer service experience, unlike any I've had before.

Oh friends, this rental was a doozy! Let me start by saying that I travel extensively for business…read moreand rent almost exclusively from Dollar, maybe 30-40 times a season ... so I am very loyal to the brand, and 9 times out 10, the rental is just fine. OK. They've been pushing 'Check-in online and skip the counter', so that's what I did. I had an 8pm pickup on Sunday, Nov. 17th. I received my initial agreement from Dollar (pictured) and then a follow up email telling me what space my car would be located (Pictured). So far, so good! When I arrived, my beautiful silver Nissan Altima was waiting for me. Only one tiny problem. Every Dollar staff member had gone for the day, including the person who mans the security hut on the way out. So there was NO WAY to leave the parking garage! Additionally, there were two other reservations walking around, also with a very confused look on their faces. So knowing that there were 3 outstanding reservations that evening with 8pm pickups, the staff at this location just up and split! I ended up renting from Hertz and the other two from Avis. Now here's the kicker. The next day, I received a receipt for my car rental from Dollar ... even though the car NEVER left the premises. Additionally, someone altered the mileage to make it seem as though the car was driven 121 miles. (See pictures with red circles) I'm pretty sure they were trying to cover their butts for screwing up ... but whatever the reason, it's still pretty skeezy. I have reported the incident to Hertz Corporate. Bottom line, based on my experience and the reviews of others, I would avoid renting from the Memphis Airport Dollar, if possible. Thankfully, there are many other options at this location.

This was the WORST! We waited 2hrs for a car and the customer service was TERRIBLE!…read more NEVER rent from location.

Fast and great service, they also have affordable prices. Cars are very nice and clean!! Definitely…read moreworth it ,I will be back to rent again...

This place is trash !! I started the process of getting a rental the same day for 2 days went to…read moreget the money for it just to have the guy rent the car to someone else the same day ! Please make this place the last stop for renting any type of vehicles or services. I wish they had a negative star for this establishment. It needs to be shut down!!