I recently returned a rental at the Enterprise on Union Ave in Memphis and accidentally left my…read moreStanley cup in the front cup holder. At first, I was told it hadn't been found, but I knew I had left it in the car. I was frustrated, but I decided to follow up--and I'm so glad I did. Alex from the team personally called me, said he would review the security footage, and within a day, they called back to let me know they had found it. I picked it up the same day, and it was in perfect condition. Huge thanks to Alex for taking the time to follow through. It really turned the situation around and showed that this branch actually cares about its customers. Mistakes happen, but how they handled it made all the difference.

5 stars for Gary, who was the only one with the initiative to solve the problem. Nice contrast to…read morethe lady at the desk who showed disrespect and indifference to the customer and the issue. I booked the reservation this morning, and also used my credit card to secure the reservation to prevent exactly what happened from happening. Neevrtheless, when I arrived, the lady told me they had no cars. She then said she could cancel my reservation and I could try again tomorrow. Ridiculous and unsatisfactory. If I needed the car tomorrow, I wouldn't have booked the car for today returning tomorrow.

This is my go to car rental spot! They always have great car options, quick service, and the online…read moreprocess makes it an easy transaction for me. The thing I like most is the find various was to provide discounts whether your are an AARP cardholder or an Amazon Prime member...there's some kind of perk available. I normally pick my car up from the downtown location. The staff there are super cool. It's always a welcoming environment. The cars are super clean on pickup and gassed up, ready for rental. But, again I say Avis has always been easy and convenient for me. This is from now on my go to spot!

After a a tire blew out in Steele MO, and calling roadside assistance. They couldn't find anyone…read moreto help, but fortunately we were able to change tire. Roadside assistance then said we could exchange our vehicle at the Memphis airport and made a reservation for us. We showed up and there were plenty of like vehicles, but the Memphis Avis would not let us have one because we were dropping in Dallas. Unbelievable poor customer service. Heading through Little Rock and hoping for a better experience.

National has never let me down. Every time I've rented with them, the experience has been smooth,…read morereliable, and hassle-free. For this trip, I decided to try Enterprise because the neighborhood location was more convenient. I confirmed my reservation the day before and even completed the online check-in. Then, just 3 1/2 hours before my scheduled pickup, I received a call saying they didn't have a vehicle available. There was no solution offered--just a canceled reservation and a last-minute scramble to find a car for a one-way, long-distance trip. I immediately opened the National app, booked a vehicle, and had absolutely no issues. What's most surprising is that Enterprise and National are part of the same company, yet the customer experience couldn't have been more different. National once again proved why they've earned my loyalty with their reliability and consistency. When I need a rental car, I want confidence that it will actually be there--and National continues to deliver.

Not happy with how this branch treated me and how it chooses to enforce its policies. For context…read moreMemphis is an area i travel to frequently for work and have had 10+ rentals from this location in particular. I arrived from a late flight and provided my documentation upon exit from the garage, and this branch chose to deny me my rental because of my temporary drivers license being slightly older than 30 days old (delay from DMV, but temporary license was still valid and would remain valid for the duration of the agreement.) This policy in and of itself i find ridiculous to arbitrarily decide when to honor a government issued document that hasn't expired, nonetheless i would accept this if the policy was well communicated. Nationals corporate policy states it accepts temporary drivers licenses as long as you provide additional forms of ID (i provided both my original expired license and passport with the temporary paperwork). The corporate policy is all focused on verifying identity, which i provided adequately. Unfortunate this how this branch chooses to treat its loyal customers.

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!

The enterprise system is immensely flawed. I flew into Memphis and made a reservation for a truck…read morein advance (it was offered as an option). I show up and not only was I told that there were no trucks, but no SUVs either. The fact that I could pay to uber there for a rental, or spend time driving there, and not be notified in advance that there's nothing available, is incredibly inconvenient, and caused a waste of time

Our experience with this location was amazing!! Can't say the same for Enterprise overall…read more We reserved for a one way, out of state rental. Found out that Enterprise does not allow the use of a debit card for that type of rental. We don't use credit cards! We have not used a credit card in years. We had to find someone we knew in this area to bring us a CC, so we could get home. But the location manager was great. He worked with us the best he could. He was patient as we complained about corporate. Thank you Jacob!! You went above and beyond. Enterprise do better!!

Our experience at Memphis airport was superb; we did book through a third party, value was great,…read morethe lady at the counter was not so friendly, but professional nonetheless. But Ms June in the parking lot was the best surprise. We thought we would have to look for our car on our own, instead she comes out of the blue, like she owns the place, :) , first class service from Ms. June, sweet, friendly and so cute. My sister was in a wheelchair and she immediately located the perfect vehicle for us, gave us great advice and recommendations and sent us off into the city. At drop off Curtis also welcomed us courteously , making conversation while checking everything was in order for us to take our flight home.

After we arrived at the airport, the check-in process at the Alamo desk was very smooth and quick…read more I can't remember the person at the counter (morning of Oct 19, 2026), but they were very friendly and finished the paperwork in a timely manner. Once I got outside to the National Counter (they must share services with Alamo), I was greeted by Latrice to help me with my Full Size Car options. I explained that I needed a vehicle that would fit a "football player" size for my brother-in-law and also accommodate my sister who was using a 4-wheeled stroller. Latrice was so friendly and stated she was going to upgrade me at no additional cost to an SUV - I was blessed and so appreciative of her! Before we left the parking lot, she also assisted me in figuring out the Apple CarPlay feature of the vehicle. I have nothing but good comments about how professional and friendly Latrice was in this experience!! Kudos to you for hiring someone as caring as Latrice!!

Every time I need to rent a car at Avis this location never disappoints me. I had the honor and…read moreprivilege of meeting the owner. He's extremely knowledgeable, professional and very customer service oriented. When I first walked through the door I had a attitude because of something which didn't have anything to do with this business. The owner continued to be kind and helpful to me with a smile. Once I finally calmed down and apologized to him for my behavior. He thanked me for apologizing and told me it was nice of me to apologize. The business was clean and my car was extremely clean also. I love this particular location because it's close to my home. Due to my overall experience from beginning to end being exceptional I informed the owner he now has a customer for Life and I definitely rent a great of cars for personal and business purposes. Take my word Cordova whenever you need a rental please contact Avis at this location.

Had a nearly identical experience to Kimberly B. & Michelle C. Made a reservation a week in…read moreadvance, via Kayak, having already paid in full to pick up a car from this location. When we arrived they told us they did not have a car for us and that there was nothing they could do. Prior to picking up the rental car we received multiple confirmation & reminder emails telling us to pick our car up. They made no attempt to email us beforehand and let us know that there was a lack of availability on their end. Additionally, once they told us they did not have a car for us they did not offer to give us a refund (until I asked about it) or help in any way other than saying "you can try calling this 1-800 number to get a refund". The next several hours were spent attempting to get a refund from the Avis 1-800 number and locating another rental car at a different location so that we could get on with our travel plans. A terrible way to start a road trip and a baffling customer service experience, unlike any I've had before.

Pickup with a live person and drop off were fine. Issue is we received an upgrade because they…read moregave our reserved car to someone else. The Jeep we got smelled of smoke and we found an open bottle of tiquila under the drivers seat. Only knew it was there because we kept hearing something rolling every time we turned. We drove this car to another state. Don't want to think about if we would have been stopped for speeding or something. We reported issues to the Dollar service desk when we returned the car and they did not seem concerned or take note of it.

Oh friends, this rental was a doozy! Let me start by saying that I travel extensively for business…read moreand rent almost exclusively from Dollar, maybe 30-40 times a season ... so I am very loyal to the brand, and 9 times out 10, the rental is just fine. OK. They've been pushing 'Check-in online and skip the counter', so that's what I did. I had an 8pm pickup on Sunday, Nov. 17th. I received my initial agreement from Dollar (pictured) and then a follow up email telling me what space my car would be located (Pictured). So far, so good! When I arrived, my beautiful silver Nissan Altima was waiting for me. Only one tiny problem. Every Dollar staff member had gone for the day, including the person who mans the security hut on the way out. So there was NO WAY to leave the parking garage! Additionally, there were two other reservations walking around, also with a very confused look on their faces. So knowing that there were 3 outstanding reservations that evening with 8pm pickups, the staff at this location just up and split! I ended up renting from Hertz and the other two from Avis. Now here's the kicker. The next day, I received a receipt for my car rental from Dollar ... even though the car NEVER left the premises. Additionally, someone altered the mileage to make it seem as though the car was driven 121 miles. (See pictures with red circles) I'm pretty sure they were trying to cover their butts for screwing up ... but whatever the reason, it's still pretty skeezy. I have reported the incident to Hertz Corporate. Bottom line, based on my experience and the reviews of others, I would avoid renting from the Memphis Airport Dollar, if possible. Thankfully, there are many other options at this location.

Fast and great service, they also have affordable prices. Cars are very nice and clean!! Definitely…read moreworth it ,I will be back to rent again...

This place is trash !! I started the process of getting a rental the same day for 2 days went to…read moreget the money for it just to have the guy rent the car to someone else the same day ! Please make this place the last stop for renting any type of vehicles or services. I wish they had a negative star for this establishment. It needs to be shut down!!