I recently brought my Lincoln in to be serviced! It was having some serious trouble and I needed…read morerapid repairs. Being that I head business before with Ford of West Memphis, I was confident in their ability. Unfortunately, when my vehicle was returned to me the repairs are not complete and it continued to be undrivable! That wasn't the biggest issue for me! The biggest issue was this.... Because my vehicle was not repaired completely when it was returned, I can sell it with my warranty company to see if the deductible could be eliminated and unfortunately they said no because the claim had already been filed. It was at that time that I asked to speak with the manager, whose name is Mike! I truly feel like he answered the phone ready for war! He was very rude and abrasive! All I asked for him to do if the cost of the deductible could not be handled by them was to apologize! Apologize if they overlooked the problem, apologize if they would not be able to cover it! I had to explain to him about having just decent customer service! Not to mention my car has been out of commission for a while and thankfully I had an extra vehicle to get me to and from work. I am more than disappointed and heartbroken. Unfortunately because of this, I will no longer use this dealership for my service needs. My representative Rihanna, however was very pleasant and I appreciated her help. Sometimes when you work with the public, it doesn't hurt to be a little kind.

BUYERS BEWARE! This dealership is either incompetent or dishonest! I found a vehicle on auto trader…read morethat i was interested in and requested pictures. The pictures sent appeared that the vehicle was in good shape, I questioned these pictures asking: "do these pictures accurately represent this vehicle?"- answer yes absolutely. Is there any damage that is not depicted in these pictures? answer-there is no damage to this vehicle not shown in these pictures. I clearly stated that i was driving 8 hours to buy this van and asked is there any possible issue that i need to know prior to this expense and trip. answer-it is a solid as a rock. After making the 8 hour trip and seeing the van from approximately 40 feet away i noticed rust coming from the roof, the salesmen said they hadnt noticed that which is odd that i could see looking out of the dealership window. On further inspection this van had been driven into a parking garage that was too low causing $10,000 in damage they claimed they did not know about. In further conversation it was made clear that they bought the van with a 6 inch hole in the roof that they patched at their body shop. This seems to be obvious dishonesty considering their body shop did this work so obviously they knew about this. They statted in writing from the dealership management "they would fix the damage and ship the van to me" and then did not do this. Furthermore in writing they said they would reimburse the rental car for my trouble. Again after sending proof of expenses they have not and have ignored any communication. This is a summary of a few of the dishonest things this dealership does. Do NOT buy a car here go anywhere else! Nate

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!

Wow! Tim's review below was horrifying... But perhaps more troubling is that he entirely blames the…read moretaxi company for losing $1500... With the proper attitude, I've gotten such fees virtually waved, and I'm positive the taxi company would be more apologetic if approached non-aggressively. Anyways, on the contrary, I've had a few Memphis cab companies not show up and even though I read Tim's review, none of the Yelp-reviewed companies looked any good (check out the reviews for Lyft!! HILARIOUS: Lyft is amazingly awesome!!! Period.)... *** A-VIP was chosen because their website looked professional, and I was in the mood to be VIP for a change. I called last night to arrange a 5:30AM trip to the airport. They said they'd be there, and at 5:30 I called just to be safe and the guy said "I've been out here for 15 mins, Sir" : ) Silly me... They rock. Everything then after continued to be spot on. The service was reasonable for the black luxury cab: $35 fixed rate to the airport... (They may offer standard cab service but I'm not positive on that one). Jilly was my driver. He's a hard-working and really good-natured guy. If you've got somewhere you gotta be, and don't got time for shenanigans, I'd go with Mr, Jilly and his associates at A-VIP!

Speedo picked us up from the KOA Memphis campsite and drove us to Graceland. They had no problems…read moreaccommodating our party of 7, the SUV was great and he arrived right on time. Highly recommend this car service.

The hotel concept is amazing converting the train station to a hotel. They kept tru to Memphis…read moreBlues history throughout the hotel with paintings and decor. You can really feel the train atmosphere. The entire bar staff was great a d attentive. The food and drinks was amazing. The only downfall was I spotted hair in my tub and the parking to get in and out was a challenge. The Hotel doesn't operate the lot so when I was checking out and my paid for ticket didn't work, I went to the desk to inform the desk clerk and she smiled and said that I had to hit the service button. I told her that I did and that's why I came to the desk. So now I drive back to the exit. Waited for someone to answer. They finally did. They asked me my room number and if I was checking out and I said yes. They finally opened the gate. That kill a good overall experience. I know they don't care about us and our reviews on the parking lot but I had to share. Maybe, just Maybe they will look into it.

Surprisingly walkable to shops and restaurants, or hop across the street for a quick breakfast…read more Lots of history in the hotel and nearby. Decent rooms and nice staff. The downstairs bar had a speakeasy feel and lots of great vinyls.

Located in downtown Memphis, the Caption utilizes a clean design with pops of color and great…read morelighting. Plenty of comfortable seating and a pool table for guests are in the lobby. The design is clearly targeted at Gen-Z & Gen-Alpha, which was a smart choice. While I'm not the targeted demographic, I saw a wide range of customers and the vibes were solid. Kudos to the staff, who were all friendly and very helpful. Aquarius recommended a great breakfast spot "Arcade Restaurant", a throwback diner off of Main St. The Caption is a great option for travelers who want an inviting space and aren't looking for all of the bells and whistles of a 4-5* at 2-3x the price. It was perfect for a last minute booking, though the lack of room service was something I didn't think to check. They are connected to another hotel and between the properties they have a rooftop option and another one, both stay open to 10pm or 11pm. The rooms are pretty basic, but the aesthetic is fun and everything was clean and fresh. No noise issues and the bed was really comfortable. The bathroom was a decent size and the rainfall shower was above average. The shower door was loose and the sink drain had an issue (thus losing 1 star), but those were minor things. I just Uber'd there, so I don't know about parking, but the walkability is awesome. Downtown is right there, as is the park (for concerts and events). There are a bunch of food dining options within walking distance, most things are within 1-5 blocks. Anyone looking to stay downtown and they don't want another boring Marriott, Caption is a solid option.

No handle bars or seat in the shower of the "handicapped accessible room". This is a HUGE problem…read morebecause there is literally no way for a wheelchair user to take a shower, and also is a potential fall hazard for disabled folks, even if they can stand. Someone is going to get injured in a fall and Hyatt will get sued. Also, the front desk woman when we checked in around 5 PM on July 6 needs to be trained in how to respectfully treat disabled guests - she came up behind me and pushed my wheelchair even though she had just been told by my companion that I did NOT want help going up the ramp. She should have respected that. This really upset me. The distance between the front desk and the elevators to the rooms is very far for a wheelchair user. The door to the "handicapped accessible room" is barely wide enough for a wheelchair, and there is no way to keep it open when entering - so the wheelchair user has to contfbd with a door trying to close on him/her when struggling to get through. Lastly, due to the extremely long distance from elevators to the lobby, ordering food is a nightmare. Why oh why do they not have room service?? Or have hotel staff run a food delivery to the room? They expect disabled people to just not eat??

"Hop On. Tune In. Rock Out." That's their motto and it is perfect for tourists with no rental cars…read moreor locals who hate to drive (like me) and want to experience some culture for the day...it is the summer after all and I get bored laying out by the pool every day. Especially if I'm babysitting my friends' kid(s) and need to entertain them (hellllooo Memphis Zoo, you are my best friend). Things you need to know: they are not open on Mondays and it runs every 2 hours at each stop from 11:15 am to 5:30 pm. They stop at: Graceland Stax National Civil Rights Museum Brooks Museum Memphis Zoo Cooper Young Historic District Overton Square Metal Museum Memphis Rock & Soul/Beale Street Autozone Park/Peabody Hotel

We weren't impressed…read more Don't waste your time with this company. I believe this tour company and Blues City Tours are one and the same. I searched online for a hop-on, hop-off city tour and came across this company. It was a July 4th Saturday. We arrived at the Welcome Center on time but we were also supposed to pick up other passengers at different stops. The route did not follow the schedule because we had to pick up passengers. The tour guide was hard to hear, either the microphone wasn't working well or the the bus needed servicing... it was competing with the tour guide as far as loudness. The following places were on the schedule: Ticket Booth/Hard Rock Cafe National Civil Rights Museum/Blues Hall of Fame Rock N' Soul Museum/BB King's Stax Museum Graceland Sun Studios Auto Zone Park/Peabody Hotel Bass Pro Shop (Pyramid) Welcome Center We saw 4 of the places listed above. We got off the bus in Graceland and spent quite some time there. The bus runs every hour and 20 mins but the bus came late, we could've stayed a little longer at Elvis' mansion. We thought we'd have to take Uber back in town. We could've done our own self-guided driving tour. It turned out there were only six of us who booked that day and one of the ladies with us was a tour bus guide herself in New Orleans! She too was disappointed with this company. Paid $63 ($30/per person + fees). Don't waste your $$. I was just glad to learn about The Lorraine Motel where Dr MLK Jr. was shot while standing on a balcony outside his second-floor room. We drove to the museum after the tour. Other than that I didn't learn much from the tour. I'm sorry to say but It was disorganized. Review #1876