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    Caption by Hyatt

    3.5 (26 reviews)

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    The outside patio.
    Tam N.

    Well, first of all- yah! To be the first to write a review. I'm here to say Tenisha made my experience better than I ever could imagined. My fiancé and I came down for a few days for work, and she just really impressed us! And it really wasn't what she did for us, but more so of what she did for OTHER people. We travel a lot, and been to a lot of hotels.. Most people just do what their job requires of them. But she really does go above and behind for every customer she touches. It made us smile. A whole lot. During our stay here, we literally worked the entire day, had a few meals to eat and she was there every single time... never complaining, taking extra shifts and covering for people. It was so impressive how she kept her positive energy. She's also an inspiring person and I know she will go far- in whatever career choice she desires! As for the hotel- I think there's a lot of pros and cons... but I'll leave it for other customers to voice their opinion. I just know if they are lucky enough to have crossed path with Tenisha during their stay- I'm sure their experience has evaluated.

    Outdoor patio
    Bri K.

    This is a cool trendy hotel. They have a great outdoor seating area where I spend the afternoons working. The gym was great, all the machines were working. The rooms were tight for 4 people but we made do.

    Lobby area coffee-bar
    Courtney T.

    This place was in a great location! We weren't in town for pleasure so unfortunately we didn't get to explore the area too much but if you're here for the downtown experience it's a great location. I wouldn't say this is family friendly hotel. More of a here for a good time crowd. It's really trendy here so it was hard to locate the front desk lol.. it's just a table in the middle of what looks like a coffee-bar. It took them a while to find our reservation so we had to wait a long time however we were offered a free beverage at the bar which was really nice. The staff was friendly. The room felt a bit cold and not in a temperate kind of way. It could use a rug or something more cozy but I guess it goes with the trendy theme from in the lobby. The shower wasn't functional, there is no separation between the shower and the floor to the bathroom so the water just goes EVERYWHERE. The sink was the same... it looked nice just wasn't functional.

    Outside of hotel
    Robert A.

    Nice hotel with good amenities. Initial parking for valet was confusing because it's all labeled for the connecting hotel. Once we got that figured out it was convenient. The check in process was smooth and the rooms are nice. We had a corner room with nice views of the river and bridge. It is a really short walk to Beale Street which was a plus. The only complaint I have is the valet parking moves to the other hotel after hours. Our first morning we had a reservation for breakfast at 7. I sent a text requesting the car at 6 got a reply at 6:20 saying to come downstairs because a valet wasn't available to retrieve our car. We went down and found a valet who was trying his best to get all the vehicles. We finally got our vehicle around 6:40 and made it to the restaurant just before our reservation. The next two days we got our car fairly quick. Overall we really enjoyed our stay and I would stay here again.

    Nice gym!
    Dee'Andre R.

    I must say...this hotel ended up impressing us. Came home for the holidays ...from Charlotte. We'd definitely return and my feedback is below: 1. The location is great in downtown Memphis...with walking access to all the leisurely points. The front entrance seems to be in the back which is weird. 2. The hotel lobby is awesome. It has an electric modern chill vibe lounge vibration. Perfect for working or cocktails and convo w friends. Had breakfast, which was delectable and sat down there for drinks on Friday night. Rachel, the bartender, was engaging, professional, innovative, and pleasant. She made great drinks and did a great job. In the evening they have a dj and it becomes quite lively and fun. Loved it! 3. The Room is nice & clean with an attempt at minimalist eclectic. Our room was spacious w a decent view of the river and well lit Memphis bridge. My only critique would be more counter space or a microwave. But the bed felt great! 4. The access to the Hyatt Centric is also a plus. We walked next door to their nice lobby bar and then went to Beck & Call rooftop bar/lounge which is absolutely immaculate! They are ridiculously over priced though. I had a Burger and drink it was $50, after they piled on every sales tax, liquor tax, 20% tip, and a tourist trap fee. It pretty much ruined the experience & prolly won't return there. 5. They gym on the 2nd floor was great also. Spacious, clean, and great equipment. I was so impressed I took a pic! Lol. Overall I'd definitely stay here at Caption again when I return to my hometown of Memphis. I definitely recommend it!

    Nicest Barista makes great lattes
    Dee m.

    My review will not be from us staying here we unfortunately stayed next door at The Centric. My husband told me about this area so I had to visit. The workers have been extremely nice, friendly and helpful. I came and sat relaxed drinking my coffee while my hubby was in meetings. It was a nice place to do some of my work....online shopping.

    No coffee/tea station, no way to heat your food.

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    3 years ago

    Beautiful interior with an interesting vibe. Loved the decoration, service was amazing and bar staff were quick to help

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    Review Highlights - Caption by Hyatt

    Great new and modern hotel within walking distance of Beale Street, The Mississippi River and The National Civil Rights Museum.

    Mentioned in 4 reviews

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    The Central Station Memphis, Curio Collection by Hilton - Guest room

    The Central Station Memphis, Curio Collection by Hilton

    (87 reviews)

    Downtown

    Stayed at Central Station for a marriage conference, and overall it was a great experience from…read morestart to finish. The hotel itself offers large, clean, and spacious rooms, which made the stay comfortable and relaxing. Everything felt well-maintained, and the rates were excellent for the quality provided. Now let's talk about the food--because it definitely deserves recognition. The salmon bites were absolutely delicious, and the cheesecake was just as impressive. The catering throughout the event was well-executed and flavorful, which added a nice touch to the overall experience. The event space was also well done. The setup was clean, organized, and created a great atmosphere for the conference. The vibe throughout the weekend was positive and engaging, and the DJ really brought it all together with a great mix of music across multiple genres. Spacious, clean rooms Excellent pricing for the stay Delicious catered food (salmon bites + cheesecake standout) Well-organized event space Great music and overall vibe This was a well-rounded experience, and I would definitely stay here again--whether for an event or just a getaway

    Favorite Hilton property in Memphis when in town for work. The hotel lobby and bar are perfect for…read morelounging, always a good time and serve some of my favorite drinks in the area. The serve a great breakfast starting fairly early as well. For the evenings there's always a live DJ in the evenings to keep the vibes right. The rooms have always been clean and offer some great views of the city or river on the higher floors. If you want more space I recommend going for 2 queen bed room as the King rooms while lovely can be tight. It is a little further from Beale street than most downtown hotels which is a plus for me. The South main area has many cute shops and dining options still in walking distance to enjoy plus a grocery store around the corner if needed.

    Canopy by Hilton Memphis Downtown Beale Street - Guest room

    Canopy by Hilton Memphis Downtown Beale Street

    (66 reviews)

    Downtown

    This spot is the full package--hotel, live music, and restaurant--all done right. The hotel rooms…read moreare truly 5-star: spacious, beautifully designed, and comfortable enough to make you want to stay longer. Customer service was excellent from start to finish--attentive, professional, and welcoming without being overbearing. The live music added an amazing vibe, elevating the entire experience and making the space feel alive and upscale at the same time. The drinks were fire , well-crafted and balanced, clearly made by bartenders who know what they're doing. Food-wise, don't skip the salmon bites--absolutely delicious, perfectly cooked, and packed with flavor. They're one of those dishes you keep thinking about after you leave. Whether you're staying the night, coming for music, or just dining and drinking, Greyhound sets a high standard across the board. Definitely a place worth returning to.

    Definitely not on par with other Canopy properties. Looks nice on the outside and the rooms are…read morewell appointed but extremely small. I booked a king bed room. I have the ability to choose my own room based on what I booked. I chose the corner room because typically they are larger, but come to find out that this particular room is much smaller than the standard kings elsewhere in the property, and the photos do not apply to the room type that I booked. I'm a Hilton diamond member, and anticipated an upgrade, which was not available, even though the hotel was not sold out. The restaurant and bar have an 18% auto gratuity that was not disclosed until I received my check. Have they not added the gratuity to it, I would've tipped my standard 20%. Probably the biggest issue I had was the lack of hot water. When I contacted the front desk, the agent informed me that I would need to run the shower for an average of 15 to 20 minutes for the hot water to start, which is ridiculous that they do not have a larger enough boiler to accommodate the entire hotel property. I asked to speak to the manager on duty and she told me that they were not available and that if I have further concerns, I need to take it up with the hotel general manager in the morning. No compensation was offered, and she said there's no point in moving rooms because the hot water situation will be the same regardless of the room chosen. While this property was in policy within my corporate travel guidelines, I will not be staying here again.

    Residence Inn by Marriott Memphis Downtown

    Residence Inn by Marriott Memphis Downtown

    (61 reviews)

    $$

    Downtown

    Had a lovely stay here while in town. Ms. Ima at the front desk was lovely and very helpful. My…read moreroom was spacious and comfortable, I slept great. I had breakfast only one morning and it was decent (yogurt/ oatmeal station with plenty toppings, omelettes, sausage, breakfast sandwiches, cereal, etc). Walking distance to Beale street area and other historical places to see while in town.

    We had a really wonderful stay at this hotel…read more I love residence inns because i usually have a good experience. This place was no exception. The location is great. Beale St, Rendezvous, The Peabody, the riverfront are all within walking distance. Some of the places within a block or two. Location really couldn't be better. We elected to take advantage of the valet service which i found to be very reasonably priced. The person who checked us in was awesome. She was very friendly and helpful, she offered some really good suggestions for things to do/see. The room was the biggest room I have ever had in a hotel in my life and I've stayed in a lot of hotels. I can assure you that I did not select the highest room class when I booked this either. The thing was literally a LOFT with the bed and bathroom above the kitchen/living room area. There were large windows that provided a view of the city and even the river! The shower was great as well. There was plenty of space for using your own soaps. The water pressure was also better than expected. The shower was easy to use and figure out the towels were big and soft. Everything was spotless. I wouldn't hesitate to stay here again.

    Caption by Hyatt - hotels - Updated May 2026

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