Was rear-ended at the fault of a USAA insured party, minutes after arranging where they covered…read morerentals, an employee from Enterprise called me to ask when I'd like to pick up a car and if I needed a ride or needed any specifics for them to prepare for. The day I dropped off my car for repairs an Enterprise driver was there within five minutes to take me to this location where I submitted my deposit, signed all forms, and I was in my temporary car within ten minutes. Staff was helpful and efficient, when insurance submitted a form that they would not pay for one additional day (before contacting me smh) one of the employees contacted me immediately to make sure I was aware and advice that I contact insurance to ask for an extension. Good looking out.

I have a 9:30 appointment and it's 9:50 and my vehicle is nowhere to be found!!! It's my son's…read moregraduation day and they keep saying they are bringing the car up! I showed up at 9:15.

I bought a car at the at the north I 35 location. While in the process, they answered every phone…read morecall every text within minutes. When I got home I found I had missed a small crack in the headlight housing. I thought I was OK since I was manufacturers warranty as well as an extended warranty that I purchased. The Kia dealership says no because it was caused by an outside influence. Now enterprise won't answer my texts. Weird how that works. Now I am out 1200 bucks for the headlight.

I cannot say enough good things about Claudia and her team at Enterprise Car Sales. My husband and…read moreI had been looking for a Prius to downsize and get a ride that was more fuel efficient. The car was in mint condition, and they immediately went off to fill up the tank and wash the car as we were going through the paperwork. Claudia was exceptional in walking us through the process and giving sound suggestions on warranties. Her manager (I can't remember his name) went above and beyond to negotiate the best interest rate. Great experience and incredible customer service. We will be back when the time is ready to purchase another vehicle.

Absolutely superior...After over twenty years in the military and hundreds of rental cars and…read morerental car offices all over the world, this is the best...Geo as well as the manager are awesome! They made a very stressful situation (my personal vehicle in for maintenance, so i needed a rental) so easy. Thank Yall!!

MJ, Chris, and Kevin took great care of me when I came in to test drive a Tiguan. They had the car…read moreready in just a day after I said I was interested. Bought the Tiguan. Love the car. Would totally do it again. I also appreciate the transparency in posting the KBB FMV next to their asking price on their website.

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

Very easy to rent from the place. Vehicle was ready for pick up as stated in the email. But the…read moremost notable thing is that when we realized we left a very valuable item two days after we returned the vehicle, they made sure we were able to retrieve the lost item. I am so thankful that the workers are honest and compassionate. I will definitely rent from them again next time.

Only one agent to check out cars. 30 plus minute line. Do not recommend. Who prepays fuel anyway?read more

I travel frequently for work and always use this location. I've had nothing but great experiences…read moreeach time I rent here. The staff are so friendly, helpful, and professional. Marco is very welcoming, and ensures everything goes smoothly. The inside is clean and comfortable, and the cars are well taken care of. The staff does a great job explaining the agreements and rental process as well.

We needed a second rental within the same week due to a/c repair needed on our vehicle. We got the…read moresame great service from the Nacogdoches Road location again. Thank you, Marco!

I highly recommend using this Enterprise office. I went with this Enterprise location through USAA…read morefor an auto insurance claim 3 times in less than 2 weeks, because the place fixing our car was horrible. They are also fairly close to Ft Sam Houston. Andrew, was awesome and very helpful getting us through it all; especially the third time, because USAA was not getting back to me about an authorization. Enzo and Chris were also very helpful, especially with picking us up and dropping us off a lot. The cars were very clean and nice and the storefront well kept. Overall it's been a great experience and we are getting ready to rent a 4th vehicle with them, to drive back to Florida, since our car won't be ready anytime soon.

I've rented from here a couple of times. While the customer service is friendly and helpful, they…read moreare way too slow in moving cars especially for people with reservations. Both times have been over a 45 minute wait to get the car AFTER check-in. Simply not acceptable. I don't reserve a car with the intent to sit in the waiting room for up to an hour for a car to be brought to me. I won't be renting from here again. My time which apparently isn't valuable to this Enterprise location, it is to me.

I've been an Avis preferred customer for over a decade but recently I've had several issues with my…read morerentals. Not being able to get the confirmation of my rental. Being turned back to customer service trying to get out the gate. Prepaid for the rental but my car was unavailable so had a free upgrade, couldn't select the new car in the app, ended up paying an extra $250 for what I still don't know. Are they under new management? Is the airport location the problem? Not sure. But I'll be looking for a new rental company to go with from now on.

Insane extra fees like "vehicle license recoup fee". Returned car on a Saturday and was still…read morecharged for Sunday and Monday and was slapped with a $150 late fee for it. Don't forget to factor in taxes when renting. Renting a car is a scam.

Recently me and my family went on a trip, and I had forgotten my ear buds case within the rental…read morecar. I know this has nothing to do with the car, but the car was great getting me and my family safely to our destination and back. But I just wanted to give a BIG shoutout to Zachery! After being told at the beginning they couldn't find the case, Zachery went above and beyond to help me recover my case back. Fantastic employee!!

I don't leave many reviews, but I wanted to shout out the team at the Universal City Location. They…read moregreet me with a smile and get me in and out quickly. Amanda is doing a great job as the manager and it shows in her employee.

The rewards system is bad…read more.. i had a mini lease and i was with their car for several months, i didn't have a rewards program number, but i made sure to make one during the time i had the car, let me tell you that to get those points in my wizard account was a headache, they make it almost impossible, you need to call so many times and try to get it done that i am sure that most ppl probably give up, that is definitely not great customer service in my book. now as for this location i only didn't give less stars cause the staff here was pretty great to me the entire time i had the car they saved the company in my book as they made my life easy as far as coordinating with me the month to month lease and all the info they needed from me during the time i had the car they were great about that. this company needs to get their customer service in shape that all i say.

Knowledgeable staff and some of the best customer service I have ever experienced. If I ever need…read moreto rent a car in San Antonio, this is where I am going.